"We booked our stay at Wyndham Stralsund HanseDom through Hotels.com, with the main reason being the advertised “Indoor & Outdoor Pool” included as part of the hotel amenities. You can still see this claim here: Hotels.com listing. Unfortunately, this turned out to be highly misleading.
False Advertising:
The indoor and outdoor pools are not part of the hotel stay. They belong to a separate waterpark, which charges an additional 19€ per person. While the waterpark is marked with “additional fees,” the pools are not clearly separated in the listing—leading us to believe they were part of the included amenities.
To make matters worse, the outdoor pool was closed due to construction, something we were not informed of in advance. We decided against visiting the waterpark altogether, as the main attraction was inaccessible and we didn’t feel it was worth the extra fee.
Outdated and Unclean:
The hotel was built in 1999 and feels like a time capsule from the late 90s. The carpets, curtains, and decor all appear original—and now 26 years later, they are visibly worn and stained. Cleanliness was a concern.
Misleading Photos:
The promotional photo (image 5 of 45 on Hotels.com) showing the bright, generous breakfast buffet is completely misleading. I’ve attached the listing photo and "
