Let me start by saying this unit is beautiful & spacious. We had zero problems with the unit itself. Quite honestly, we have been vacationing in Keystone annually for 10+ years & I would gladly stay at this unit again, if I was dealing with the owner rather than Sky Run.
This unit has a clause that you do not find out about until you rent it. They only allow 1 vehicle on the property (even though the contract states otherwise). The confirmation upon booking with them is probably very general and that may be where the problem lies. We had more than one vehicle & we were tagged by a tow company that works closely with Keystone in quick tows. When we requested an additional Parking pass, I was told I needed to park at the lodge & spa (which our vehicle did not fit)or we woud be booted and or towed at our expense. Then when our truck did not fit because it is a lifted Ford, we were moved down the hwy about a mile & I was to walk back in 10degrees at night with my 10 year old daughter. Not a very pleasant or safe experience to say the least!
Also, on a side note...they should check the propane tanks on the bbq. Ours ran out in the middle of cooking dinner.