Dear Dan, thank you for your review. We are pleased to know that our hotel's quality and services met your expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear kristoffer, thank you for your review and for your positive comment about your stay experience. We are pleased to know that our hotel's quality and services met your expectations. Thank you for your patronage and we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager

Dear Mark, thank you for sharing your stay experience with us. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Thank you for your patronage and we look forward to being of service to you again. Regards, Christina Toh, Area General Manager

Dear Ramesh, thank you for your rating. We have noted that your stay experience with us did not quite meet your expectations. Please be assured that we will address the issues and make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Sir/Madam, thank you for your review. We have noted that your stay experience with us did not quite meet your expectations. We would appreciate if you can provide us with more details for us to address the issues. Thank you and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

Dear Weng Sum, thank you for your review. We are pleased to know that you had an overall positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Justin, thank you for the perfect rating you gave us. We are glad that our hotel's quality and services met your expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear John, we are delighted to be your preferred hotel whenever you are in this area. Thank you for your continued support and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Jawad, thank you for the perfect rating you gave us. We are glad that you found our hotel's quality and services up to expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Michael, thank you for sharing your feedback. We are sorry to hear of the shortfall in service and quality standards which you experienced during your recent stay with us. We can certainly understand your disappointment with the issues highlighted and will immediately address them to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Our apologies again and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Chye Hock, thank you for your feedback. We have noted your comments regarding the carpark charges and would like to inform you that as our carpark facility is managed by a 3rd party operator, all guests will be charged a flat rate fee upon entry to the hotel. We thank you for your patience and look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Pavithre, thank you for your review. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to serving you again.Regards,Datin Christina Toh, Area General Manager

Dear Jensen, thank you for the perfect rating you gave us. We are glad that our hotel's quality and services met your expectations. Thank you for your patronage and we most certainly look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Sairah, thank you for the perfect rating you gave us. We are pleased to know that you had a positive experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Hikaru, thank you for your rating. We have noted that your stay experience did not quite meet your expectations. Please be assured that we will make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Patsy, we are indeed concern to receive a low rating from you. We would appreciate if you can provide us with more details for us to address the issues. Thank you and we look forward to being of service to you.Regards,Datin Christina Toh, Area General Manager

Dear Yongquan, thank you for your feedback. We sincerely apologize for the poor service extended to you during your stay with us. Please be assured that we will address this issue to ensure it does not happen again. Our apologies to you for the inconvenience caused and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

Dear Man Chi, we are sorry to hear that your stay experience with us was not up to expectations. We have noted your feedback regarding our hotel's cleanliness level and will immediately address this issue with our Housekeeping team to ensure that the necessary improvements are made. Thank you for highlighting to us on this issue and we look forward to serving you again. Regards,Datin Christina Toh, Area General Manager

Dear Yee, thank you for your review. We are glad that you had a good experience with us and look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

Dear Sir/Madam, thank you for your review and for choosing our hotel. We are pleased that you had a good experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Sir/Madam, thank you for the perfect rating you gave us. We are glad that you had a positive experience and look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Shiilla, thank you for your feedback. We regret to note that your stay with us was not to your expectations. We can certainly understand your disappointment regarding the non-availability of our pool facilities during your stay and sincerely apologize for this unfortunate incident. Please be informed that there is some maintenance work being done and as such, guests are currently unable to use it. We do appreciate your patience and understanding in this matter and look forward to another opportunity to serve you again.Regards,Datin Christina Toh, Area General Manager

Dear Chan, thank you for your review. We are glad that you had a pleasant stay with us. We have noted your feedback regarding the breads, pastries and shuttle services and will address these issues. Thank you for choosing our hotel and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

Dear David, thank you for your review and the perfect rating you gave us. We are pleased to hear that you had a wonderful stay and were impressed with the delicious food served at breakfast. It is always a pleasure to receive good feedback from our guests. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Fun Kooi, we regret to note that your recent stay with us was not to your expectations. We sincerely apologize for the unpleasant experience caused to you due to the unavailability of a twin room and poor condition of the air chair and bedroom slippers. Please be assured that we take your feedback seriously and will immediately address the issues highlighted. Our apologies again and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

Dear David, thank you for the perfect rating you gave us. We are pleased to know that you had an overall positive experience and found our hotel's quality and services up to expectations. Thank you for your patronage and we most certainly look forward to having you back as our guest again.Regards,Datin Christina Toh, Area General Manager

Dear Yeok, thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered due to the poor condition of the room. Please be assured that we will immediately address the room maintenance and lighting issues to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Carla, thank you for your feedback. We regret to note that your recent stay with us was not up to expectations. Please be assured that we will address the issues to ensure the necessary improvements are made. Our apologies to you for the unpleasant experience and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

Dear Kok Seng, thank you for your review. We are pleased to know that you had a pleasant stay experience and especially liked our hotel's convenient location. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Sir/Madam, thank you for your feedback. We have noted that your stay experience with us was not quite up to expectations. With regards to the airport shuttle, please be informed that our hotel does not provide complimentary shuttle service but transport can be arranged upon guests request. We have also noted your comment regarding our staff and will address this issue with our Front Office Manager. Thank you for your patronage and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

Dear Sir/Madam, thank you for your feedback. We are most concerned to hear of the unpleasant experience encountered during your recent stay with us. We can certainly understand your disappointment with the issues and will immediately address them to ensure that the necessary improvements are made. We do appreciate your patience and understanding as we continue to improve our services to the level that you our valuable guest so rightfully deserve. Our apologies again and we hope that you will give us another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager

Dear Peter, thank you for your feedback. We sincerely apologize that your recent stay experience was not up to expectations. We have noted your comments regarding the mattress condition and will immediately address this issue. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. We look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

Dear Sir/Madam, thank you for your review. We are glad that you had a positive experience with us. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Sir/Madam, thank you for sharing your feedback with us. We are sorry to hear of the discomfort you felt when you were at our hotel recently. Please be assured that we will make every effort to improve on our guest experience. Thank you for your patronage and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

Dear King Huat, we are disappointed to hear of the shortfall in quality standards which you experienced during your stay with us. We can certainly understand your frustration with the issues encountered and have no excuse but to extend our sincere apologies to you for the unpleasant experience caused. Please be assured that we will immediately address the issues and make every effort to improve on our guest experience. Our apologies again and we look forward to having another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager

Dear Thomas, thank you for the perfect rating you gave us. We are pleased to know that our hotel's quality and services met your expectations. Thank you for choosing our hotel and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

Dear Thomas, thank you for the perfect rating you gave us. We are glad that you had a good experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Thomas, thank you for the perfect rating you gave us. We are glad that you had a positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Thomas, thank you for the perfect rating you gave us. We are glad that you had a positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Kit, thank you for your review. We are glad that you had a good stay experience and look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

Dear Sir/Madam, thank you for sharing your feedback with us. We are glad that you had a pleasant stay. However, we have also noted your comments regarding the poor maintenance of the rooms and will ensure the necessary improvements are made. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear John, thank you for your feedback. We sincerely apologize for not being able to provide you with a King size bed during your stay with us. We have also noted on the slow delivery of your towel and will immediately address this issue. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

Dear Justina, thank you for your review. We are glad that you had a positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Ooi, thank you for your review. We are pleased to know that our hotel's quality and services met your expectations. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Takeichi, thank you for your review. We are glad that you had an overall positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

Dear Kim Chan, thank you for sharing your wonderful review with us. We are delighted to hear that you had a comfortable stay and were impressed with the warm hospitality extended by our staff. We will definitely share your compliments with them. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Christina Toh, Area General Manager

Dear Wimi, thank you for your review. We are glad that you had a good stay experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Christina Toh, Area General Manager

Dear Iman, thank you for your review. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you and we look forward to serving you again.Regards,Christina Toh, Area General Manager

Dear Keitaro, thank you for your review. We regret to note that your stay experience with us did not quite meet your expectations. Please be assured that we will address the issues and ensure the necessary improvements are made. Thank you for your patronage and we look forward to being of service to you again.Regards,Christina Toh, Area General Manager