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Recensioner av The Gardens – A St. Giles Hotel & Residences

4.5 out of 5
The Gardens – A St. Giles Hotel & Residences
Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 247 av 553 recensioner" "
8 - Bra i betyg. 223 av 553 recensioner" "
6 - Okej i betyg. 40 av 553 recensioner" "
4 - Dåligt i betyg. 32 av 553 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 553 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,4/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Anthony

Gillade: Renlighet och boendets skick och faciliteter
The room is good
Bodde här 2 nätter i april 2024

8/10 Bra

Takatsugu

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location
Bodde här 3 nätter i mars 2024
Svar från The Management 26 mars 2024
Dear Takatsugu,Thank you for your rating and comments.Looking forward to welcoming you in the near future.Best regardsThe Management

8/10 Bra

Danielle

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
loved the gym and pool facilities, made my stay extra comfortable and enjoyable. the staff were also very helpful. i did not have the opportunity to try and of the dining options however with the hotel being inside the Gardens shopping mall there are soooo many options so close at hand.
Bodde här 6 nätter i februari 2024
Svar från The Management 4 mars 2024
Dear Danielle,Thank you for your positive rating and comments. We are glad to hear that you had enjoyable stay with us recently.Looking forward to welcoming you in the near future.Best regardsThe Management

8/10 Bra

Carolyn

Gillade: Renlighet och personal och service
Good location
Bodde här 1 natt i februari 2024
Svar från The Management 20 feb. 2024
Dear Carolyn,Thank you for your positive rating and comments on our good location.Looking forward to welcoming you in the near future.Best regardsThe Management

10/10 Fantastiskt

Jeffrey Gin Nai

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet and serene. Lack of good value taxi service. Aircon not strong at corridor and elevators
Bodde här 3 nätter i januari 2024
Svar från The Management 30 jan. 2024
Dear Jeffrey Gin Nai,Thank you for your positive rating, we have taken note on your comments with regards to our aircon, and this has been shared with our team for review and improvement.Looking forward to welcoming you in the near future.Thank you and best regardsThe Management

8/10 Bra

Carolyn

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall would recommend - had a good stay. Positives- Hotel is clean and quiet. Room is decent. Breakfast is good. Some improvement - facilities rather old eg. Some of the plugs in room were not working and shower hard to operate.
Bodde här 1 natt i januari 2024
Svar från The Management 30 jan. 2024
Dear Carolyn,Thank you for sharing with us your recent stay experience. We sincerely thank you for your value constructive feedback, and please be informed the comments has been shared with our team for review and immediate improvement.Looking forward to welcoming you in the near future.Best regardsThe Management

10/10 Fantastiskt

Fee Goo

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location
Good location! Easy to travel for work meetings in KL/PJ, next to shopping centre, lots of food choices.
Bodde här 3 nätter i januari 2024
Svar från The Management 30 jan. 2024
Dear Fee Goo, Thank you for your positive comments and rating, we are glad to know that you had enjoyed your stay with us recently.Looking forward to welcoming you in the near future.Best regardsThe Management

10/10 Fantastiskt

Steven

Bodde här 1 natt i januari 2024
Svar från The Management 30 jan. 2024
Dear Steven,Thank you for your positive rating, and we sincerely thank you for your full mark rating.Looking forward to welcoming you in the near future.Best regardsThe Mangement

10/10 Fantastiskt

Audrey

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful room and bathroom space. Great service and location too. My 5th/6th time staying here. A favourite.
Bodde här 13 nätter i december 2023
Svar från The Management 16 jan. 2024
Dear Audrey,Thank you for your positive comments and rating. We are thrilled to hear that you had enjoyed your stay with us. Looking forward to welcoming on your next visits.Best regardsThe Management

10/10 Fantastiskt

Mohamed Rayhan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The mall was convient.. to shop n to dine in...
Bodde här 2 nätter i december 2023
Svar från The Management 16 jan. 2024
Dear Mohamed Rayhan,Thank you for your positive rating and comments. Looking forward to welcoming you on your next visit.Best regardsThe management

10/10 Fantastiskt

Wing sze

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
谷中城
我們訂了4間房，在12点左右先到酒店擺低行李，check in 辦好，吃完飯2:00才领咭上房。酒店位置在 商場裡面，非常便利方便；另外房間設備俱全，整潔乾淨，浴室跟厠所乾濕分明，希望下次有機會再入住
Bodde här 1 natt i december 2023
Svar från The Management 31 dec. 2023
Dear Wing sze,Thank you for your positive feedback during your recent stay with us. We are thrilled to hear that all hotel services and facilities were up to your satisfaction.Looking forward to welcoming you in the near future. Yours sincerely,The Management

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bad and Good Stay
Asked for 2 adults and 2 childern room but somehow the room they gave us was 2 twin beds. Otherwise the hotel was good and staff friendly, inside the mall so very convenient place to shop, eat and stay. No free parking for guests even.
Bodde här 2 nätter i december 2023
Svar från The Management 25 dec. 2023
Dear Guest, thank you for your constructive feedback, our sincere apologies that we were not able to meet your requirements during your recent stay with us. Best regardsThe Management

10/10 Fantastiskt

CHEE KUN

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från The Management 25 dec. 2023
Dear CHEE Kun,Thank you for your positive rating, looking forward to welcoming you in the near future.Best regardsThe Management

8/10 Bra

Vincent

Gillade: Renlighet, personal och service och rummets bekvämlighet
Convenient location
Hotel need some upgrade and should provide advise for check-in guest parking direction.
Bodde här 2 nätter i december 2023
Svar från The Management 25 dec. 2023
Dear Vincent,Thank you for sharing your constructive feedback, and we had shared this with our department concern for review and improvement.Best regardsThe Management

10/10 Fantastiskt

Catherine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoyed Malaysian Hospitality
We stayed 4 nights. Reception desk staff is perfect. Porter service is perfect. Aircon technician attended to us promptly after a phone call tru Operator.
Bodde här 1 natt i december 2023
Svar från The Management 12 dec. 2023
Dear Catherine,We are thrilled to hear from you on your recent stay experience with us. We are glad that our team had managed to meet your satisfaction.Looking forward to welcoming you in the near future.Best regardsThe Management

10/10 Fantastiskt

Ming Wai

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient for shopping
Bodde här 8 nätter i december 2023
Svar från The Management 25 dec. 2023
Dear Ming Wai,Thank you for your positive comments.Looking forward to welcoming you in the near future.Best regardsThe Management

8/10 Bra

Haridas

Gillade: Renlighet och personal och service
Bodde här 2 nätter i december 2023
Svar från The Management 25 dec. 2023
Dear Haridas,Thank you for your rating, looking forward to welcoming you in the near future.Best regardsThe Management

10/10 Fantastiskt

Yasmin

Bodde här 4 nätter i december 2023
Svar från The Management 12 dec. 2023
Dear Yasmin, Thank you for your positive rating.Looking forward to welcoming you in the near future.Best regardsThe Management

8/10 Bra

Nick

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Not so comfort for holiday stay.
The hotel location is great, services and comfort for business is good. Hotel very run down, old setting in room and lobby furniture. Carpet have moisture smell.
Bodde här 3 nätter i december 2023
Svar från The Management 12 dec. 2023
Dear Nick, Thank you for sharing your constructive feedback. We apologies for not able to meet your satisfaction during your recent stay with us on the hotel conditions, and please be rest assured our team take your comments seriously and will rectify for immediate improvement.At the same time, sincerely thank you for positive comments on our location, and services.Looking forward to welcoming you in the near future.Best regardsThe Management

8/10 Bra

NICK

Bodde här 3 nätter i december 2023
Svar från The Management 12 dec. 2023
Dear Nick,Thank you for your rating.Looking forward to welcoming you in the near future.Best regardsThe Management

4/10 Dåligt

Mark

Affärsresenär
Gillade inte: Personal och service
I left my jacket in the room, tried calling them but it appears that they weren't interested in answering the phone
Bodde här 3 nätter i december 2023
Svar från The Management 7 dec. 2023
Dear Mr Mark,Thank you for your message, and our sincere apologies on the experience you had encountered as we were facing overwhelmed incoming calls. As we had communicated in the email, the jacket is now safe keeping in our lost & found department, and awaiting for your return to collect.Thank you The Management

10/10 Fantastiskt

Marianne

Bodde här 2 nätter i november 2023
Svar från The Management 25 dec. 2023
Dear Marianne,Thank you for your positive rating during your recent stay with us. Looking forward to welcoming you in the near future.Best regardsThe Management

10/10 Fantastiskt

Poy

Bodde här 4 nätter i november 2023
Svar från The Management 25 dec. 2023
Dear Poy,Thank you for your positive rating, looking forward to welcoming you in the near future.Best regardsThe Management

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent for shopping and eating malls next door
My room does not come with breakfast but that’s not a problem as there are many good eateries in the connecting shopping malls. Very convenient location.
Bodde här 2 nätter i november 2023
Svar från The Management 20 nov. 2023
Dear Patricia,Thank you for your rating, and we are glad to hear that you indeed enjoyed the facilities surrounding.Looking forward to welcoming you in the near future.Best regardsThe Management

10/10 Fantastiskt

Filson

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice location
Bodde här 2 nätter i november 2023
Svar från The Management 7 nov. 2023
Dear Filson, Thank you for your positive rating, we are glad to know that you had enjoyed your stay and likes our location.Hope to see you soon in the near future.Best regardsThe Management

8/10 Bra

Haridas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was well-maintained and the service efficient.
Bodde här 3 nätter i oktober 2023
Svar från The Management 6 nov. 2023
Dear Haridas,Thank you for your sharing your positive experience during your recent stay with us.We hope to seeing you soon in the near future.Thank you The Management

8/10 Bra

Verifierad resenär

Bodde här 4 nätter i oktober 2023
Svar från The Management 31 okt. 2023
Dear Guest, Thank you for your rating.Hope to see you soonThank you

10/10 Fantastiskt

Michiro

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ショッピングモールに直結しているホテルで、レストランも多く大変便利でした。また、ホテルの部屋も広々としており、快適に過ごせました。
Bodde här 1 natt i oktober 2023
Svar från The Management 31 okt. 2023
Dear Michiro-san,Thank for sharing your positive experience during your recent stay with us. We looking forward to seeing you in the near future.Thank you

8/10 Bra

PEGGY

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall is good but there no Free Parking for hotel guests.
Bodde här 2 nätter i oktober 2023
Svar från The Management 31 okt. 2023
Dear Peggy, Thank you for your feedback, we have taken note on the comments on parking facilities, we wish to inform that the car park facilities is managed by The Gardens Mall, and the offered special flat rate for hotel guests.Thank you for your feedback once again.Best regards

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023
Svar från Management 2 okt. 2023
Thank you for taking time to share your review with us following your recent stay. Please do stay with us again soon should your travels bring you back to Kuala Lumpur.

8/10 Bra

SUSANNA MI LING

Bodde här 1 natt i september 2023
Svar från The Management 31 okt. 2023
Dear Susanna,Thank you for your rating.Hope to see you in the near future.Best regards

8/10 Bra

Lay khim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room is big & clean. The location is convenient as there is lots of shopping & train station is nearby.
Bodde här 3 nätter i september 2023
Svar från Management 2 okt. 2023
Thank you for taking time to share your review with us following your recent stay. Please do stay with us again soon should your travels bring you back to Kuala Lumpur.

8/10 Bra

Wei soon

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ok
Bodde här 2 nätter i augusti 2023
Svar från Management 5 sep. 2023
Thank you for the positive feedback and we look forward to welcoming you back for another memorable stay

8/10 Bra

Kuong

Bodde här 3 nätter i augusti 2023
Svar från Management 1 sep. 2023
Thank you for your patronage, we hope to see you again

10/10 Fantastiskt

MOHAMMAD TAJUL ARIFFIN

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The service from the front team is excellent, polite and very helpful
Bodde här 2 nätter i augusti 2023
Svar från Management 1 sep. 2023
Thank you for making us your preferred hotel in the city. We look forward to welcoming you back in the not-too-distant future.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good hotel, very practical, very clean, friendly and pleasant staff. There were 3 of us staying in the room, so the twin bed was practical for our teenage daughter but too small for our couple. I definitely recommend.
Bodde här 17 nätter i juli 2023
Svar från Management 31 juli 2023
Thank you for making us your preferred hotel in the city. We look forward to welcoming you back in the not-too-distant future.

6/10 Okej

wee yin

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023
Svar från Management 31 juli 2023
Thank you for the feedback

6/10 Okej

Yoichi

Gillade: Renlighet
I felt the hotel was good until I encountered one technical issue and the attitude of a reception staff to this. Disappointed.
Bodde här 2 nätter i juli 2023
Svar från Management 31 juli 2023
Thank you for highlighting this issue, we sincerely regret to learn about your experience with technical difficulties during your stay. Despite your disappointment we hope you will return stay again.

8/10 Bra

angel javier

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Management 11 juli 2023
Thank you for your feedback. We hope to welcome you again

4/10 Dåligt

CHEE KEONG

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i maj 2023
Svar från Management 23 juni 2023
Thank you for your feedback

6/10 Okej

Chung Ling

Affärsresenär
Gillade: Rummets bekvämlighet
All good except the service levels at reception needs to improve
Bodde här 3 nätter i juni 2023
Svar från Management 19 juni 2023
Thank you for your feedback

10/10 Fantastiskt

Hui Sing

Bodde här 2 nätter i juni 2023
Svar från Management 19 juni 2023
Thank you for your feedback

10/10 Fantastiskt

Seng

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Every thing is good
Bodde här 3 nätter i juni 2023
Svar från Management 7 juni 2023
Thank you for your feedback

4/10 Dåligt

Kok Heng

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Disappointing Stay
This was the 2nd time we stayed in the Gardens Hotel in 7 months. Our first stay last October was OK and so was the reason why we decided to stay again. I booked 3 rooms for 2 nights and have emailed the hotel requesting for family or adjacent rooms since we are travelling as a family and we have a 15 mths baby with us. The hotel did not bother to reply to my email. When I checked into the hotel, there was no arrangement for the 3 rooms to be together. But the check-in staff did managed to give us 2 rooms next to each other but 1 room had to be away but on the same floor. The door of my room was hard to open/close as it was jamming against the door frame. So every time we open & close, there were loud banging sound. And unfortunately the door of the room next to us is also the same and so everytime when they open/close the door, we have to bear with the banging and jamming sound which is very annoying. I believed our neighbour also felt the same when we open & close our door. The TV in our room was not working properly - see photo below showing the screen. My daughter's room was not cleaned on the 2nd day and garbage still remained in the dustbin. The bed was not made up and toilet not clean. We were all very disappointed as not only the service had gone down the maintenance had only gone down or poorly maintain.
Bodde här 2 nätter i maj 2023
Svar från Management 7 juni 2023
Thank you for sharing your valuable feedback for our knowledge. We sincerely apologize for this experience and would like to inform you that the hotel will soon undergo renovations in the near future. We hope to welcome you back for a better experience.

4/10 Dåligt

CHOONG TIN

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Room getting old and shower water flows very slow.
Bodde här 2 nätter i april 2023
Svar från Management 5 maj 2023
Thank you for your feedback

6/10 Okej

Janet

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Unpleasant Musty smell in room.
the first thing that hit me when we entered the room was the strong MUSTY smell in the room. It seemed like the room was not in use in a long while and hence not cleaned or aired recently. Our bed linens were not changed even though there were a few blood stain spots caused by a ruptured elbow blister. It would have been nice if the housekeeper had bothered to give us fresh linens instead.
Bodde här 2 nätter i april 2023
Svar från Management 5 maj 2023
Thank you for your feedback. We are pleased to share that we will soon renovate the hotel and residences rooms to better serve you

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Love the convenience of this hotel. However this hotel is a little run-down compared to when i stayed 5 years ago. Room has this musty smell.
Bodde här 2 nätter i mars 2023
Svar från Management 5 maj 2023
Thank you for your feedback. We are pleased to share that we will soon renovate the hotel and residences rooms to better serve you

2/10 Väldigt dåligt

Natasha, Alpharetta

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
I enjoyed the convenience of the malls that were within walking distance. Hotel room itself was old and dated….needs some renovations. Internet was very poor/didn’t work, toilet was clogged, TV didn’t work most days. Overall, not worth it…I will not be returning ever.
Bodde här 4 nätter i mars 2023
Svar från Management 5 maj 2023
Thank you for your feedback. We are pleased to share that we will soon renovate the hotel and residences rooms to better serve you

8/10 Bra

Shie Yew

Bodde här 1 natt i februari 2023
Svar från Management 5 maj 2023
Thank you for your feedback

10/10 Fantastiskt

yen shan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2023
Svar från Management 11 juli 2023
Thank you for the positive feedback and we look forward to welcoming you back for another memorable stay