“Rummet var ok, dock något utdaterat för att hävda 5* Massor med personal, men tyvärr toppstyrt så att alla var livrädda att göra fel. Stod kontrollant ute i poolområdet hela dagen. Hotellet har plats för några hundra gäster, första två dagarna var vi kanske totalt 15-20 gäster. Beställde hamburgare i poolbaren, tog ca 30 min innan den kom ut till bordet, då var den fortfarande rå, inte ens utsidan på halva köttbiten var synligt stekt. Jag bad de åtgärda, vilket tog ytterligare 25 min. De kom då...
“Our stay at Arennas was great but it was made so memorable by the staff. Everyone was so personable, welcoming and the service was great. A special shoutout to Willy, Diego, Gary and Alejandro for talking such great care of us! The room was very large and the pool and beach area was perfect for lounging. The 24/7 security made us feel at ease and they even helped us when we were being overcharged by a vendor on the beach.”
“Breakfast was good but when they know that 85% of people eat the last hour they should have more staff and stuff prepared so the could replace the empty plates quickly!
This hotel has nothing to do with 5 stars hotel !!!!
5 star hotel they ask the guest what they want to drink as hot beverage at the breakfast and they also offer to make like omelet or egg but they don’t ask and they don’t offer and people has to stand in the coffee machine cue for 20 mints to get a cup of coffee!!!! Which I...
“An absolutely unforgettable stay. We celebrated our 10-year anniversary here and the hotel went above and beyond to make it special those little extra touches really made the trip.
The service was genuinely 5-star from start to finish. Staff were attentive, warm, and made us feel truly taken care of throughout our stay.
The facilities were excellent, with a great variety of restaurants on-site so you never run out of options. Breakfast in particular was fantastic a wide spread, beautifully...
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