Familjehotell i Lake Jackson

“Great place to stay.”

“The check in was slow and the lady checking us in was very troubled with questions of extra towels that we finally got after a lot of sighing. The room was filthy with soda bottles and other trash on the floor and food remains from previous guests in the window. The beds were covered with some plastic wrap under the linen which made it difficult to sleep (noisy and sweaty). Had to sweep some bugs away from the sheets before trying to sleep.The water was brownish and had a unpleasant taste and...

“-The manager was awful and had the worst customer service -We waited in line for 45 minutes at check in. There was only 1 other person in front of us. -I had called previously to verify the pet policy and the security deposit, but was not able to get ahold of anyone. -He claimed that he was unable to view my information in the system and made me repeat all my information. I stated that something must be wrong with his system because I had never had this problem before. He then began to argue...

“Staff and location”

“Bed and pillows very nice. There was not enough parking, we got the last one and I saw at least two others come in with no place to park, thankful it wasn't us, not the best neighborhood to park on the street somewhere”