Hotell med pool i Lansing

“The room was dirty they left us 0 wash clothes, 2 towels, there was pubic hair on the shower wall, door jams rusted out, the shower head was dirty, we had 1 bar of soap, no shampoo, no conditioner, sheets were stained, the floors were unswept and coming apart, the ceiling had stains and cracks, and the fire alarm went off at 11 pm with no inconvenience discount”

“Hotel room was disgusting, sheets had stains bathroom not clean… front desk staff was VERY nice though. We ended up leaving and getting a refund”

“Great customer service”

“Did not get a room that was paid for”

“Check in was fast and the staff were friendly and helpful. Breakfast was okay, standard food, they had a pancake maker.”

“Staff was great. Property needs some love ..a lot of rusted stuff around. There was a light smell of piss in the area where you first walk in. If they just invested some money and remodeled this would be an excellent Marriott property. Definitely bottom tier property for me but so grateful to be able to stay here last minute after I was booted out of my residence inn confirmed property two days before I arrived.”

“When we entered our room, the air was damp and we realized the carpet was wet. When I called the front desk, they said it had been shampooed that day. Unfortunately, they did not turn on any fans or the a/c system to run the fan, so the moisture had accumulated in the air in the room until it felt damp like a high humidity day. The bedding felt damp as did our clothes the following morning. They said they could not move us because they were full, and they did not register our complaint.”