Interiör
Se tillgänglighet

Recensioner av Hen Cloud Cottage

3 out of 5
Hen Cloud Cottage
Upper Hulme, Leek, England

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 9 av 20 recensioner" "
8 - Bra i betyg. 5 av 20 recensioner" "
6 - Okej i betyg. 3 av 20 recensioner" "
4 - Dåligt i betyg. 1 av 20 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 20 recensioner" "

8,4/10

Renlighet

7,8/10

Personal och service

4,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

Recensioner

8/10 Bra

Sarah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A lovely stay despite the Covid precautions
Bodde här 2 nätter i augusti 2020

10/10 Fantastiskt

Julia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2020
Svar från Manager 22 juli 2020
Thank you glad you enjoyed your stay 😃

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Brilliant
Wonderful excellent service . Would highly recommend .
Bodde här 2 nätter i februari 2020

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
i received an email via Expedia the night i was to check-in telling me that latest check-in time was 1830pm....!!! totally un.acceptable to pull this stunt at last minute. Arriving at the premises at 2115. there was no.one around, I called the ph number listed on Expoedia booking and it rang out. Shortly after i received a phone call from a person who berated me and listed the rules and told me i was too late to check in. i was then told that my room was NOT availalable and i should seek accommodation elsewhere. i have been charged for this room and was refused access. I will escalate this on social media. I also want a refund from Expedia. TOTALLY UNACCEPTABLE.
Bodde här 1 natt i oktober 2019

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 1 natt i september 2019

2/10 Väldigt dåligt

Naresh

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
WORST PLACE. NOT RECOMMENDED. NOT FOR FAMILIES.
Booked 3 nights. Contacted Lorna (owner) 24hrs before arrival & she was unaware of booking & sounded rude. Check in details via text was unclear. Narrow lane to the cottage was terrible & ruined car’s suspension. On arrival, no allocated parking spaces. Room was small with narrow stairway with no rail. Bed linen and towels were old & scruffy. No bathroom latch & hair inside shower cubicle. Went out & returned to find there was no parking spaces/had to park where I found some space. Received text from Lorna (9.45 pm) to move car ASAP and found this inconvenient. The Breakfast time (8-9am) was inconvenient/short. Don’t be surprised to find limited supply of milk and bread. On day 2 (Morning), my son was in the toilet & unknowingly flushed his soiled toilet wipes. Within a few mins, Lorna was at the door stating “I need to check the toilet right now”. Despite my wife mentioning our son is in the toilet, she insisted on checking & barged in with no respect to privacy. My little one was startled as he stood undressed in toilet. We apologised to her as our child had put his soiled wipes into the toilet. Lorna rudely mentioned that “the toilet is blocked now & can’t be used”. Very disappointed with hostility/rudeness. Would have appreciated if Lorna checked toilet when we were away from room My son felt very humiliated. We vacated the room immediately without breakfast & 1 night to spare. Our short break was ruined due to owner’s rudeness. Not recommended for families with kids.
Bodde här 3 nätter i augusti 2019

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter
Property is accessed via a single track farm road more suited to a 4*4 than a family car. Part of the garden is cordoned off and is not accessible. Actual room we stayed in (Lavender) was ok, although the curtain rail was propped up with a broom on arrival. Host did call later to check if that was the case and apologised for leaving it there unintentionally and confirmed that it could be removed with fear of the curtains falling. View from the windows was limited but quite picturesque. Complimentray tea/cofee in the room and cake provided on arrival, which was a nice touch. Bathroom was ok, clean and tidy. Provided with a bottle of hand soap and some small tubes of conditioner and body lotion. No shampoo. The taps were on the opposite sides to what we were used to (cold on the left, hot on the right) which was a minor inconvenience. Hot water ran out twice, once when my wife was using the bathroom and once when my son was showering, although it was only for a short time. Cot bed provided was not very good so our son slept in the double bed with us. Bed was quite comfortable with plenty of pillows. Breakfast was ok, choice of 5 cereals, pancakes, choice of eggs or english breakfast. Juice and coffee provided. Asked the host about places to eat for dinner and received the less than enthusiastic response of "you can google it". Really would have expected some suggestions of good local restaurants. The host did provide suggestions of places to visit for sight seeing
Bodde här 1 natt i augusti 2019
Svar från Lb 18 aug. 2019
Thank you for your feedback. The lane has taken a little damage due to the severe weather conditions lately and we are constantly working on this. The curtain rail in the room was repaired in the morning and the prop was put there to hold it while it set I explained I had forgotten to remove it. Which was an oversight which I did apologise for. The views are very vast and go for miles so I’m not sure exactly what you were expecting. We are a bed and breakfast so we do have private areas in our garden as this is also our home and we have to consider the privacy of the people on our holiday cottages also. A Bed and breakfast does not normally come with a garden although we do have a large garden for the guests to use at the side of the house. The bedroom is as described a king with a child’s fold out bed we state children under 10 years old for this bed so the bed is more than adequate . The hot water is on 24 hrs daily so it can not run out. We try our best to help provide a good value bed and breakfast and that our guests leave happy which I thought you were as I asked if all was ok and you replied everything was fine. If guests have any issues during their stay we are more than happy to help if we are unaware of problems we can not help. I suggested you google somewhere to eat as your preference may not be the same as mine this way you avoid disappointment.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och personal och service
Lovely quiet location. Staff were fun and friendly, and the breakfast was excellent
Bodde här 4 nätter i augusti 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely enjoyable stay
Lovely stay and beautiful surroundings Lovely hearty breakfast in the morning also and beautiful cakes on arrival The only downside was that the single bed for my son was just a camp bed , but other than that lovely stay .
Bodde här 1 natt i april 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2019

6/10 Okej

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Lovely property. Great view and scenery. Not the best set up for a young child and not enough attention to detail in the room, especially with the tea and coffee facilities.
Bodde här 2 nätter i februari 2019
Svar från Manager 2 mars 2019
Thank you for your feedback. We are a country house and try our best to accommodate everyone families with young children should be aware that this is not a property with safety gates and child security as children need to be supervised at all times on the premises We supply the necessary for all guests including tea coffee fresh milk and complimentary cakes. We are a bed and breakfast and provide the facilities for this type of accommodation.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2019

4/10 Dåligt

Lee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
No hot water and bed not made up.
Bodde här 1 natt i september 2018
Svar från Owner 5 okt. 2018
Unfortunately we had a boiler breakdown which we explained to the guests. They were offered to shower in another room but left before. The child’s bed in that room is not made before bed time as the room is not overly large and guests are normally happy to pull it out later. We did refund over half of the money charged due to inconvenience caused.

10/10 Fantastiskt

Mutly, Isle of Wight

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great value, dramatic scenery.
Great value character cottage. Beautiful location. Dramatic scenery. Helpful welcome. Breakfast well balanced.
Bodde här 1 natt i juli 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Fabulous location, service so so.
The location and the property itself are fabulous. Check in was not very welcoming and staff seem rather inflexible, especially when it comes to arrivals at a later time than 6pm.
Bodde här 1 natt i juni 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
Tranquil get away in a stunning location.
Bodde här 1 natt i juni 2018

8/10 Bra

Hazel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely stay in the countryside
Lovely room in a beautiful setting. The owners were so welcoming and the breakfast was delicious. We will definitely return and thoroughly enjoyed our stay.
Bodde här 1 natt i maj 2018

10/10 Fantastiskt

Robert, Australia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location for walking the Roaches
The Peak District is great to visit and the accommodation is well situated for exploring the area. Accommodation was clean and breakfast was excellent. Steep stairs to rooms may be an issue for some. Excellent pub a few minutes away. Good selection of amenities available including tea, real milk and even a freshly baked cake on arrival.
Bodde här 2 nätter i maj 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Two night stay
Lovely cottage, breakfast fabulous, owner very friendly made us very welcome. Would recommend booking the annexe if you are a couple wanting privacy.

10/10 Fantastiskt

luke, altrincham

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay!!!
Lovely people and a lovely room! ***** Perfect location for walks as well as some nice eateries, perfect for a weekend away from the city.
Bodde här 1 natt i februari 2018
Svar från lorna 19 feb. 2018
Many thanks