Pool

Recensioner av Holiday Inn Lethbridge, an IHG Hotel

3.5 out of 5
Holiday Inn Lethbridge, an IHG Hotel
2375 Mayor Magrath Dr S, Lethbridge, AB

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 388 av 983 recensioner" "
8 - Bra i betyg. 327 av 983 recensioner" "
6 - Okej i betyg. 159 av 983 recensioner" "
4 - Dåligt i betyg. 63 av 983 recensioner" "
2 - Väldigt dåligt i betyg. 46 av 983 recensioner" "

8,2/10

Renlighet

8,4/10

Personal och service

7,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Clifford

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service och bekvämligheter
Excellent hotel for kids! Waterpark is worthwhile!
Bodde här 1 natt i maj 2024
Svar från pb 22 maj 2024
thank you so much for your valuable feedback.

6/10 Okej

Mark

Bodde här 3 nätter i maj 2024
Svar från pb 22 maj 2024
thank you so much for your valuable feedback.

10/10 Fantastiskt

Amanda

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel
Bodde här 1 natt i februari 2024
Svar från pb 7 maj 2024
THANK YOU SO MUCH FOR YOUR VALUABLE FEEDBACK.

6/10 Okej

Vasilii

Reste med familjen
Gillade: Personal och service och bekvämligheter
Renovation was in progress at second floor. It was an insect at first suite, which was provided us. AC unit was very noisy at night. Staff were friendly.
Bodde här 1 natt i maj 2024
Svar från pb 6 maj 2024
THANK YOU FOR YOUR VALUABLE FEEDBACK AND WE APOLOGIZE FOR THE INCONVIENCES.

8/10 Bra

Brent

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel has a big water park and our room faces the water park, our room smells like chlorine. Other that that everything is good.
Bodde här 1 natt i maj 2024
Svar från Priyanka B. 2 maj 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our hotel's expansive water park. We apologize for any inconvenience caused by the chlorine smell in your room. Rest assured, we'll look into this matter to ensure it's addressed promptly. We appreciate your kind words and hope to welcome you back for another fantastic stay soon!

8/10 Bra

Yuk

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Priyanka B. 28 apr. 2024
Thank you for your Feedback!

8/10 Bra

Dan

Bodde här 1 natt i april 2024
Svar från pb 14 maj 2024
Thank you for your valuable feedback.

10/10 Fantastiskt

Tracy

Bodde här 1 natt i april 2024
Svar från Raj 12 maj 2024
We really appreciate your feedback. We are looking forward to see you again. Thank you for staying at Holiday Inn, Lethbridge

4/10 Dåligt

Danielle

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The hotel staff was lovely! They were doing renovations at the time, which is absolutely fine. Our room was ok. The office chair was extremely worn and the pleather material was almost completely flaked off. the beds felt cheap and overly bouncy. There was a sticky substance (likely pop) splashed across one wall, at eye level. For the price of the rooms, Iwas disappointed. The pool was the redeeming part of the hotel. The kids loved it and again the life guard staff were lovely and the one lady guard went above and beyond to help us when my little guy’s ear started hurting. There are inflatable tubes you can rent to float on and you can even ride them down the larger slide and holy do they go fast!
Bodde här 2 nätter i april 2024
Svar från Priyanka B. 20 apr. 2024
Dear Danielle,Thank you for your feedback. We're thrilled you enjoyed our pool area and our attentive lifeguard staff. We apologize for the issues you encountered in your room and assure you that we're addressing them promptly. Your satisfaction is our priority, and we hope to have the opportunity to exceed your expectations on your next visit.

6/10 Okej

Rory

Bodde här 1 natt i april 2024
Svar från pb 18 apr. 2024
THANK YOU FOR YOUR VALUABLE FEEDBACK.

10/10 Fantastiskt

Alexandria

Bodde här 1 natt i april 2024
Svar från pb 2 maj 2024
THANK YOU FOR YOUR VALUABLE FEEDBCK.

10/10 Fantastiskt

Andrea

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service. Loved the water park. Quiet.
Bodde här 2 nätter i april 2024
Svar från Mihi W 7 apr. 2024
Hello Andrea,Thank you for the amazing review. great to see 5/5.

10/10 Fantastiskt

Sherry

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved that it was accessible to my family that I came to visit. The grandchildren loved the pool.
Bodde här 2 nätter i mars 2024
Svar från Mihi W 7 apr. 2024
Hello Sherry,Thank you very much for the amazing feed back. we glad to see that you enjoyed your stay.Hope to see you soon.Thank you.Guest services.

10/10 Fantastiskt

Jody

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked to room size. It’s hard to find a hotel room that accommodates bigger families. The water park was great as well. They also were good at fixing my reservation with Expedia.
Bodde här 2 nätter i april 2024
Svar från Mihi W 7 apr. 2024
Hello Jody,Thank you very much for rating us 5/5.I am glad that you liked your stay and water park. Hope to see you again soon.Thank you.Guest services

8/10 Bra

DAVID

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Priyanka B. 2 apr. 2024
Thank you for your feedback!

4/10 Dåligt

Sophia

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Adam 1 apr. 2024
We are sorry you didn't have a pleasant stay, We hope you try our facility again and have a much better experience.

6/10 Okej

Jamie

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
In need of and uplift and a little dirty but bed were very comfortable.
Bodde här 1 natt i mars 2024
Svar från Adam 29 mars 2024
We thank you for your review. We are sorry you did not find our rooms the cleanest.

10/10 Fantastiskt

Kelty

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Adam 31 mars 2024
We are so glad you enjoyed your stay at the Holiday Inn Lethbridge. Hope to see you again soon

8/10 Bra

Shannon

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Was a good stay.. but the bed was rock hard, shower head sprayed everywhere, the shower temperature is backwards
Bodde här 1 natt i mars 2024
Svar från Priyanka B. 24 mars 2024
Dear Shannon, Thank you for your valuable feedback! We'll address the issues with the bed firmness, shower head, and temperature controls promptly to ensure a more comfortable experience for our future guests. We appreciate your input!

10/10 Fantastiskt

Cynthia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was updated nicely and very clean and quiet. Staff was very nice and the best was a warm pool!!!
Bodde här 1 natt i mars 2024
Svar från Adam 24 mars 2024
We are so pleased you had a great stay with us! Hope to see you again soon!

8/10 Bra

Chad

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Adam 25 mars 2024
We thank you for your great review. We hope to see you again soon

10/10 Fantastiskt

Tannis, Lethbridge

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great thank you
Bodde här 1 natt i mars 2024
Svar från Priyanka B. 22 mars 2024
Thank you for the 5 star rating

10/10 Fantastiskt

Jodi

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay. The suite was great for traveling with kids. Amazing staff.
Bodde här 1 natt i mars 2024
Svar från pb 21 mars 2024
Thank you for your valuable feedback.

10/10 Fantastiskt

Barb

Gillade: Renlighet, personal och service och bekvämligheter
Nice room, easy to walk to Enmax for a concert
Bodde här 1 natt i mars 2024
Svar från pb 14 mars 2024
Thank you so much ,we really appreciate your feedback. Hope you see you again. Thanks for staying with us.

10/10 Fantastiskt

Mary Ann, East Coulee

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Adam 11 mars 2024
Thank you for the excellent review. We were leased to have you stay with us. Hope to serve you again soon

2/10 Väldigt dåligt

Keira

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The conditions were so awful we opted to stay elsewhere and left our non-refundable room vacant. Expedia sold a room style that wasn’t available, assuming we’d have a family suite, we were all stuck with a small dinky room. Both Holiday Inn and Expedia were deceitful in this booking and the offering of breakfast vouchers to Gut Rot Romas isn’t sufficient If it weren’t for the pool, this hotel would be nothing but a dump on a busy corner
Bodde här 2 nätter i mars 2024
Svar från Priyanka B. 9 mars 2024
Dear Keira, We deeply regret the inconvenience you experienced during your stay. Our sincere apologies for any misunderstanding with the room type and the associated inconveniences. Your feedback is valuable, and we are taking immediate steps to address these issues. We appreciate your patience and hope to have the opportunity to restore your confidence in our services in the future.

10/10 Fantastiskt

Gerrie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff are incredibly kind and very accommodating. We will always choose to stay here when visiting Lethbridge. Thank you Holiday Inn Lethbridge
Bodde här 2 nätter i mars 2024
Svar från Priyanka B. 9 mars 2024
Thank you for an amazing feedback Gerrie. Looking forward to see you again soon

10/10 Fantastiskt

Eileen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Adam 6 mars 2024
We appreciate your excellent feedback. Hope to see you again soon.

8/10 Bra

Conny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everyone was professional
Bodde här 1 natt i februari 2024
Svar från Priyanka B. 1 mars 2024
Thank you for your feedback!

10/10 Fantastiskt

Jessika

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was amazing!!
Bodde här 1 natt i februari 2024
Svar från Adam 28 feb. 2024
Thank your for the great review! We are so glad that the staff was good.

10/10 Fantastiskt

Brooklynn

Reste med familj och småbarn
Gillade: Personal och service och bekvämligheter
The hotel was under renovation during our stay which did not affect our stay, this is good though because the rooms and areas could use an update for sure especially the bathrooms.
Bodde här 1 natt i februari 2024
Svar från Priyanka B. 25 feb. 2024
Thank you for sharing your feedback with us! We appreciate your input and are thrilled to hear that you enjoyed your experience. Our team works hard to provide excellent service, and your kind words motivate us to continue delivering memorable moments. We look forward to welcoming you again soon!

4/10 Dåligt

Mikhail

Bodde här 3 nätter i februari 2024
Svar från Priyanka B. 20 mars 2024
Thank you for your feedback!

10/10 Fantastiskt

Shelly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Priyanka B. 23 feb. 2024
Thank you for the feedback

10/10 Fantastiskt

Jen

Bodde här 1 natt i februari 2024
Svar från Priyanka B. 20 mars 2024
Thank you for a 5 star rating!

10/10 Fantastiskt

Marites

Excellent
Bodde här 1 natt i februari 2024
Svar från Priyanka B. 18 feb. 2024
Thank you for your valuable feedback!

10/10 Fantastiskt

Daryl

Bodde här 1 natt i februari 2024
Svar från Priyanka B. 18 feb. 2024
Thank you for your valuable feedback!

8/10 Bra

Brian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place
Bodde här 1 natt i februari 2024
Svar från Priyanka B. 16 feb. 2024
Thank you for your feedback!

10/10 Fantastiskt

RYAN

Reste med familj och småbarn
The water park was amazing. Great staff and very clean environment
Bodde här 2 nätter i februari 2024
Svar från Priyanka B. 8 feb. 2024
Dear Ryan, Thank you so much for your kind words and a 5 star rating! We're thrilled to hear that you enjoyed your time at the water park. Our team works hard to provide a clean and welcoming environment for all our guests. We hope to see you again soon for more fun-filled adventures!

10/10 Fantastiskt

Kathleen

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice getaway
Bodde här 1 natt i januari 2024
Svar från Priyanka B 1 feb. 2024
Thank you for your feedback Kathleen!

10/10 Fantastiskt

Rachel

Reste med familj och småbarn
Gillade: Bekvämligheter
My girls loved the pool!! The staff were super friendly and we will definitely be back.
Bodde här 1 natt i januari 2024
Svar från Richelle-front desk 28 jan. 2024
Hi Rachel, were glad to hear that you love your stay with us. We are looking forward to seeing you again. Thanks, a lot.

8/10 Bra

Bonnie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient.
Bodde här 1 natt i januari 2024
Svar från Adam 18 jan. 2024
Hi Bonnie, We are happy you were satisfied with our location. Hope to see you againAll the best,AdamFront Office Supervisor

8/10 Bra

Chandelle

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Don’t go early for the pool
The one bedroom suite we stayed in was fantastic. Unfortunately the water park isn’t running until 5pm, when a lifeguard starts duty. So we learned the hard way that there is no point on going until the waterslides open. Then we get to the water park and find out we had to rent the tubes for the waterslides. I had 4 kids with me so it was almost $40. I don’t understand why they would charge someone who is already paying to be there. The “wave” pool (which also only turns on after 5pm) was more of a gentle ripple pool. The water slides were great but they are blocked off every time the “waves” are going in the pool. I was really disappointed with the water park end of things. But our room was fantastic and the staff at this hotel were wonderful.
Bodde här 1 natt i januari 2024
Svar från Priyanka B. 8 jan. 2024
Dear Chandelle,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay in our one-bedroom suite and that our staff met your expectations. We appreciate your kind words about our team.We sincerely apologize for the inconvenience you experienced with the water park amenities. We understand the frustration, and we genuinely value your input as it helps us identify areas for improvement. Your concerns regarding the late opening time and additional charges for tube rentals have been duly noted, and we will certainly review our policies to ensure a more seamless experience for our guests.Regarding the "wave" pool, we regret that it did not meet your expectations. Your feedback about the timing and interruptions caused by the pool's operation will be shared with our maintenance team to explore ways to enhance the overall water park experience.We truly appreciate your honest feedback and hope that, despite the challenges you faced, you were able to enjoy some aspects of the water park. We strive to provide our guests with a memorable experience, and we will use your comments to make necessary improvements.If you have any further details or suggestions, please feel free to share them with us. We value your business and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Fantastiskt

Lisa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Our favorite Lethbridge hotel
We come from Calgary twice every year just to stay here. The kids love the pool and waterslides and I love how warm the water is! Every staff member we interacted with was so helpful and friendly. The 3rd floor is undergoing some renos but overall it’s good to see some work being done. The hotel is older but we love staying here!
Bodde här 2 nätter i januari 2024
Svar från Priyanka B. 8 jan. 2024
Dear Lisa,Thank you so much for taking the time to share your wonderful feedback with us! We're absolutely delighted to hear that you and your family enjoy your stays with us, especially the kids loving the pool and waterslides. It's fantastic to know that our warm water and friendly staff have contributed to making your visits memorable.We appreciate your understanding regarding the ongoing renovations on the 3rd floor. We're constantly striving to enhance our facilities, and it's great to hear your positive outlook on the improvements being made.Your loyalty and kind words mean the world to us, and we can't wait to welcome you back on your next trip from Calgary. If there's anything specific you'd like us to focus on or if you have any suggestions for further improvements, please feel free to share. We're here to ensure each stay with us exceeds your expectations.Safe travels until we have the pleasure of hosting you again!

6/10 Okej

Leah

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Priyanka B. 8 jan. 2024
Thank you for your feedback!

2/10 Väldigt dåligt

Cassie-Lee

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
There was broken glass in the room that you couldn’t see and it got embedded in our feet.
Bodde här 1 natt i januari 2024
Svar från Adam 7 jan. 2024
We are sorry that this happened to you. Your comments have been forwarded to our housekeeping manager

8/10 Bra

Katharine

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was clean and pretty standard with a fridge and microwave. Great swimming pool, kiddie pool, water slides and hot tub. The wave pool makes small waves, but nothing exciting and not often enough. The restaurant Tony Romas was delicious and very quick service. Overall great family hotel!
Bodde här 1 natt i januari 2024
Svar från Adam 7 jan. 2024
We are thrilled to hear you had a good stay and that your kids enjoyed the waterpark

4/10 Dåligt

Crystal and Kevin

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i december 2023
Svar från Adam 7 jan. 2024
Thank you for your review. We are sorry you did not have the best of stays. We hope you try us again

10/10 Fantastiskt

Alan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Delightful person at the counter
The room was large and clean as was the lobby. The hotel is conveniently located. Best of all the young woman behind the counter was pleasant and very friendly. She should get a raise. We were there on Christmas day and she was a delight.
Bodde här 1 natt i december 2023
Svar från Priyanka B. 2 jan. 2024
Dear Alan,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay with us, especially during the holiday season.We're delighted that you found our rooms and lobby to your satisfaction, and we appreciate your kind words about our convenient location. It's always our goal to provide a comfortable and pleasant experience for our guests.Your special mention of the young woman behind the counter warms our hearts. We're incredibly proud to have such dedicated and friendly team members. We'll be sure to pass on your compliments to her, and your suggestion for a raise will be duly noted.We hope to have the pleasure of welcoming you back in the future. Wishing you a wonderful year ahead!

2/10 Väldigt dåligt

Pete

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Not happy. We booked and paid extra for a room with a king size bed but we got a room with 2 standard beds which made me and my wife sleep in separate beds We only picked this hotel because they offered a king size bed for us Other hotels with 2 queen size beds were $50-$75 a night cheaper but we picked this one for the king size bed which we did not get. Very disappointing
Bodde här 2 nätter i december 2023
Svar från Priyanka B. 2 jan. 2024
Dear Pete,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the room discrepancy.We understand the importance of a comfortable and enjoyable stay, and we deeply regret that we fell short of your expectations. Our team is currently investigating the matter to ensure that such instances are addressed and prevented in the future.Additionally, we appreciate your loyalty and would be delighted to offer you a complimentary upgrade to a room with a king-size bed on your next visit, should you choose to give us another opportunity to serve you.Your satisfaction is our top priority, and we are committed to making things right. Please feel free to reach out to our guest services department directly so that we can further discuss the details of your experience and ensure your concerns are properly addressed.Once again, we apologize for any inconvenience caused, and we appreciate your understanding.Warm regards,

10/10 Fantastiskt

Nyles

Bodde här 1 natt i december 2023
Svar från Priyanka B. 2 jan. 2024
Thank you for your valuable feedback!