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Recensioner av Hilton Garden Inn Kauai Wailua Bay, HI

3.5 out of 5
Hilton Garden Inn Kauai Wailua Bay, HI
3-5920 Kuhio Hwy, Lihue, HI

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 443 av 1000 recensioner" "
8 - Bra i betyg. 295 av 1000 recensioner" "
6 - Okej i betyg. 146 av 1000 recensioner" "
4 - Dåligt i betyg. 72 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 44 av 1000 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,6/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

6/10 Okej

Patrik

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Ett ok hotell
Det finns inget att direkt klaga på men ej heller direkt något att hylla. Hissarna kunde kanske renoveras lite men då man bara har en trappa att gå i var det inga problem. Läget är ok men inte toppen.

10/10 Fantastiskt

Scott

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful area and peaceful . Enjoyed our time there
Bodde här 5 nätter i maj 2024
Svar från Leila Ellamar 24 maj 2024
Aloha Scott, Thank you for your feedback and for choosing to stay with us. We hope to see you again in the future.

8/10 Bra

Reuben, Killen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location with beautiful ocean/beach views from our room. Adhacent to a great beach (family friendly)--Lydgate Beach Park. Curt (bellman) is a tremendous asset to this property.
Bodde här 4 nätter i maj 2024
Svar från Leila Ellamar 24 maj 2024
Aloha Reuben,Thank you for your feedback and we are glad you enjoyed your stay. We hope to see you again soon in the future!

10/10 Fantastiskt

Kristina Lynn

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved the walk to the beach! Very family friendly
Bodde här 1 natt i maj 2024
Svar från Leila Ellamar 24 maj 2024
Aloha Kristina, Thank you for your feedback and we are so glad you enjoyed your stay with us. We hope to see you again soon at another future stay with us!

10/10 Fantastiskt

Michae

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient location to visit beautiful surroundings
Bodde här 7 nätter i maj 2024
Svar från Leila Ellamar 20 maj 2024
Aloha Michael, Thank you so much for your feedback. We are glad you enjoyed your stay with us and hope to see you again in the future. Mahalo.

8/10 Bra

Marc

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bel emplacement, mais petite déception à l'arrivée: la chambre était moins belle qu'on le pensait. Les photos ne sont pas un bon reflet. Il y avait de la moisissures dans la baignoire et la salle de bain était défraîchie. Surprenant pour un Hilton. Cependant, le personnel a été très courtois et les lieux sont fantastiques. Globalement, on a apprécié malgré la déception.
Bodde här 10 nätter i maj 2024
Svar från Leila Ellamar 24 maj 2024
Aloha Marc, Thank you for your feedback and for staying with us. We hope you choose to stay with us again.

8/10 Bra

Yuko

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Coffee service starts from 6am-ish. I wish its earlier and longer
Bodde här 4 nätter i maj 2024
Svar från Leila Ellamar 20 maj 2024
Aloha Yuko, Thank you for staying with us. We appreciate your feedback and hope to see you again in the future!Mahalo.

2/10 Väldigt dåligt

Michael G

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room we stayed in had a portable AC with a large tube taped to the window. The paint was chipping and it was dirty. We moved to another room and the air conditioner didn’t work. We were shocked that this was a Hilton and that the total price was 400 a night. It needs a serious overhaul. We were beyond disappointed!
Bodde här 2 nätter i maj 2024
Svar från Leila Ellamar 24 maj 2024
Aloha Michael, I'm sorry you had a bad experience with us. Customer service is very important to us. Please contact us if you have any follow up questions or concerns. Again, we apologize for the inconvenience.

10/10 Fantastiskt

Dwayne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect location
Bodde här 2 nätter i maj 2024
Svar från Leila Ellamar 7 maj 2024
Aloha Dwayne, Thank you so much for feedback. We hope that you enjoyed your stay with us and we look forward to seeing you again in the future. Mahalo.

8/10 Bra

Sara A

Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Nohea

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Leila Ellamar 5 maj 2024
Aloha Nohea, Thank you for your rating and for staying with us! We hope you enjoyed your stay and hope to see you again soon in the future. Mahalo.

4/10 Dåligt

Francesco

Reste i grupp, Reste med sin partner
They don’t clean rooms daily . They advertise a beach when they don’t even own a beach . They leave trash everywhere
Bodde här 4 nätter i april 2024
Svar från Leila Ellamar 3 maj 2024
Aloha Francesco, Thank you for staying with us and sharing your experience. We apologize for the inconvenience this caused, and we thank you for your feedback.Mahalo.

10/10 Fantastiskt

Kathleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Brian Min 28 apr. 2024
Dear Valued Guest,Thank you for choosing to stay with us and sharing your feedback. We hope to see you again in the near future.Mahalo

8/10 Bra

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was a recent flood in the area that led to the closure of the beaches surrounding the property.
Bodde här 3 nätter i april 2024
Svar från Leila Ellamar 27 apr. 2024
Aloha Michael, Thank you so much for your feedback. We do apologize for the inconvenience but we hope that you choose to stay with us again in the future. Mahalo.

8/10 Bra

Margie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The ukulele free lessons were awesome. The staff super friendly. Wish the beach was open.
Bodde här 7 nätter i april 2024
Svar från Leila Ellamar 25 apr. 2024
Aloha Margie, Thank you for your feedback. We hope you had a great stay with us and hope to see you again in the future!

6/10 Okej

Eva

Reste med sin partner
Gillade: Boendets skick och faciliteter
Stayed for 5 nights and they didn’t come clean the room other than that it was a good experience!
Bodde här 5 nätter i april 2024
Svar från Leila Ellamar 24 apr. 2024
Aloha Eva, Thank you so much for your feedback! We hope you enjoyed your stay with us and we hope to see you in the future!

8/10 Bra

Prudence

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Only stayed for the night. Enjoyed the Tiki Bar/Lounge. Arrived later in the afternoon, so I got to have a couple happy hour beverages and a bite to eat. Left early the next morning. Ice machine was out of order on my floor. Overall, it was fine for my stay.
Bodde här 1 natt i april 2024
Svar från Brian Min 23 apr. 2024
Aloha Prudence,Thank you for choosing to stay with us and sharing your feedback. We are glad to hear you enjoyed your stay and look forward to seeing you again in the near future.Mahalo.

4/10 Dåligt

Cameron

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When we arrived to the property the room that were put in did not have a function door panel. Our key cards would not work. We called maintenance they worked on it. They said it would work and then the next morning it did not work, and we had to go back to the front desk to have them call maintenance again. This went on for 3 days and we had to call maintenance 7 times each time to get into our room before they moved us rooms. They did not offer any support or discount for the inconvenience. They never once came by to clean our room even though our door hanger said we wanted it cleaned. They do not tell you about the free waters you are supposed to get, they do not offer breakfast vouchers for your stay. My friend had cockroaches in her room. They gave away another friends room. Honestly, I would just pay more for a better place rather than staying here where they post cheaper rooms, but it's not worth the extra charges you receive and the multiple inconveniences without being offered any sort of a discount.
Bodde här 7 nätter i april 2024
Svar från Brian Min 22 apr. 2024
Aloha Cameron,Thank you for choosing to stay with us and sharing your feedback. I am sorry to hear we did not meet your expectations. We will use your feedback to improve our service and product.Mahalo

10/10 Fantastiskt

Danielle

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly staff, clean and relaxing!
Bodde här 1 natt i april 2024
Svar från Brian Min 22 apr. 2024
Aloha Danielle,Thank you for choosing to stay with us and sharing your feedback. We hope to see you again in the near future.Mahalo

10/10 Fantastiskt

Melissa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property, great staff, fun activities.
Bodde här 1 natt i april 2024
Svar från Brian Min 22 apr. 2024
Aloha Melissa,Thank you for choosing to stay with us and sharing your feedback. We hope to see you again in the near future.Mahalo

8/10 Bra

Karen

Gillade: Renlighet och personal och service
Very convenient location right beside Lydgate Beach Park. Food service is very limited although the items I ordered were good. The hotel itself is dated. And the resort fee is a joke—it got me two promotional water bottles and a pool towel.
Bodde här 3 nätter i april 2024
Svar från Brian Min 12 apr. 2024
Dear Valued Guest,Thank you for choosing to stay with us and sharing your feedback. We look forward to hosting you again in the near future.Mahalo.

10/10 Fantastiskt

Paola

Gillade: Renlighet, personal och service och boendets skick och faciliteter
very nice
Bodde här 1 natt i april 2024
Svar från Brian Min 8 apr. 2024
Aloha Paola,Thank you for choosing to stay with us and sharing your experience. We hope to see you again in the near future.Mahalo.

10/10 Fantastiskt

KATHERINE

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
No complaints
Bodde här 7 nätter i mars 2024
Svar från Brian Min 6 apr. 2024
Dear Katherine, Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

2/10 Väldigt dåligt

Marilyn J.

Gillade inte: Renlighet och personal och service
customer service. Treated like a left over. The first room was on the lowest floor looking at a service truck. We asked for a room with a tub and they moved us up one floor looking at the top of truck. We were there for three full days and two half days and when we checked out they tried to charge me $608.00 for hotel amenites. We were never there. Prior to getting to the hotel experience we stopped at a counter for Hawian Airlines in Maui to simply ask how do we pick our seats for our return flight back to Seatac and we were told by customer service ,who looked at our flight, that we had not rights or ability to ask for seats. He we were nothing and we would get what they decided.
Bodde här 4 nätter i mars 2024
Svar från Brian Min 6 apr. 2024
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

2/10 Väldigt dåligt

Diana

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was not in the condition we expected, service was poor, was expecting free parking and breakfast as advertised by expedia. Was very expensive resort fee for a poorly ran dirty resort.
Bodde här 6 nätter i mars 2024
Svar från Brian Min 6 apr. 2024
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

4/10 Dåligt

danni

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Brian Min 6 apr. 2024
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

8/10 Bra

Jeremias

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
AC is very loud
Bodde här 6 nätter i mars 2024
Svar från Brian Min 6 apr. 2024
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

10/10 Fantastiskt

Richard Dean, Carson City

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Aw
Bodde här 5 nätter i mars 2024
Svar från Brian Min 6 apr. 2024
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very friendly and the property has direct access to the beach. We could walk to several different places to eat and coffee shops. There is a Safeway near by to things you may need.
Bodde här 7 nätter i mars 2024
Svar från Brian Min 6 apr. 2024
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

8/10 Bra

Kajal

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Found bugs in room. Staff is not very supportive. Breakfast should be complimentory.
Bodde här 2 nätter i mars 2024
Svar från Brian Min 6 apr. 2024
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

10/10 Fantastiskt

Isaac Joseph Leopold, Las Vegas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay! Good food and great staff. Only complaint is the parking and resort fees but at checkout. The hotel is away from anyone wanting to park there. There’s not security and plenty of parking. They don’t need to nickel and dime you for it $25 a day!!
Bodde här 4 nätter i mars 2024
Svar från Brian Min 6 apr. 2024
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

10/10 Fantastiskt

Jordan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från Brian Min 6 apr. 2024
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

8/10 Bra

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i februari 2024
Svar från Brian Min 13 mars 2024
Dear Jose,Thank you for choosing to stay with us and sharing your feedback. We appreciate your business and look forward to hosting you again in the near future.Mahalo.

10/10 Fantastiskt

Suzanna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean property and staff were extremely nice and welcoming. I loved the access to the beach and it was very safe! Overall a great stay!
Bodde här 9 nätter i februari 2024
Svar från Brian Min 13 mars 2024
Dear Suzanna,Thank you for choosing to stay with us and sharing your feedback. We appreciate your business and look forward to hosting you again in the near future.Mahalo.

10/10 Fantastiskt

Melanie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice beach area near by
Bodde här 6 nätter i mars 2024
Svar från Brian Min 13 mars 2024
Dear Melanie,Thank you for choosing to stay with us and sharing your feedback. We appreciate your business and look forward to hosting you again in the near future.Mahalo.

10/10 Fantastiskt

Earl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location! Beach was pretty, staff and extra activities available. Clean and quiet yet you know others had to be there
Bodde här 7 nätter i februari 2024
Svar från Brian Min 13 mars 2024
Dear Earl,Thank you for choosing to stay with us and sharing your feedback. We appreciate your business and look forward to hosting you again in the near future.Mahalo.

6/10 Okej

Natasha Elaine

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
The property itself is very nice and maintained. The rooms are nice, we had a cottage which was off to the side and more secluded from the main hotel. The one downfall was the housekeeping. The first night they came and cleaned very well. Second day they didn’t come at all so we had to go get more towels from the front desk which wasn’t a big deal. The third day they came, changed our bed linens and left towels and that’s it. We were completely out of toilet paper and on top of that they either threw away or took a bag and two brand new boxes of feminine products I had in the bathroom. When I called the front desk they said that the housekeeping staff doesn’t touch anything unless it’s inside the garbage. Well that just isn’t true because this stuff definitely wasn’t in the garbage. All she said was we will tell the housekeeping staff. Didn’t offer to make it right or anything. Very very frustrating. So from that point on we didn’t want them in the room at all so we kept the hang tag on the door stating we didn’t need housekeeping. We stayed 5 nights total. The location is perfect honestly, very close to the airport and right outside Kaapa which was great. Overall a decent stay but I probably wouldn’t book here again because of the housekeeping experience.
Bodde här 6 nätter i februari 2024
Svar från Brian Min 8 mars 2024
Dear Natasha,Thank you for staying with us and sharing your experience. We apologize for not meeting your expectations. We will use your comments to further enhance guest experience and service.Mahalo.

4/10 Dåligt

Lauren

Reste i grupp
Gillade inte: Renlighet och rummets bekvämlighet
It’s fine, but not if you don’t like roaches
The hotel was fine, I only needed it for a place to sleep that was pet friendly since I had my dog with me. However, the hotel felt very dated and even worse - I found dozens of roaches in my room even though I was barely there. For the cost per night (on top of resort and park fees which added another $50/day) I would not suggest staying at this property. I also was told that I couldn’t leave my dog in the room alone, which is fine, but that I also couldn’t bring him to the pool patio area. He’s under 20 pounds and is extremely well behaved but it was disappointing to not be able to even use the pool. Even though I called before booking and asked about restrictions and they said there were none
Bodde här 3 nätter i februari 2024
Svar från Brian Min 28 feb. 2024
Dear Valued Guest,Thank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to hosting you again in the near future.

10/10 Fantastiskt

Elaine

Bodde här 7 nätter i februari 2024
Svar från Brian Min 25 feb. 2024
Dear Valued Guest,Thank you for choosing to stay with us and sharing your feedback. We hope you enjoyed your stay and look forward to hosting you again in the near future.Mahalo

10/10 Fantastiskt

Ankit

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent property
Bodde här 3 nätter i februari 2024
Svar från Brian Min 21 feb. 2024
Dear Valued Guest, Thank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to welcoming you back in the near future.Mahalo.

8/10 Bra

David R

Reste med sin partner
Gillade: Renlighet och personal och service
I wish I'd known up front about the $25/day for parking and another $25/day "resort fee". We felt a bit like it was bait and switch. Also, I think the place is a bit run down. I understand they are probably still digging out from the Covid years, so it's understandable. But a nice walkway to the beach wouldn't be too costly. Instead, it's a worn old dirt path. Come on, this is the Hilton!
Bodde här 6 nätter i februari 2024
Svar från Brian Min 21 feb. 2024
Dear Valued Guest, Thank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to welcoming you back in the near future.Mahalo.

4/10 Dåligt

Pha

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The staff were not friendly. When I arrived they were not very welcoming. Also, they offer fish feeding as an activity offered by the hotel. The first day when we wanted to participate, we came to the lobby and found no staff there for the activity. At 7:59 which is 1 minute before the activity I asked the staff if they were doing fish feeding at 8am. She said “yeah, in 2 minutes.” After waiting for a bit, 8:09 am, no one came. A man, who also is staying at the hotel saw us standing by the Koi fish pond and he said, “Did you know you can go up to the front desk and ask for some food to feed the fish?” That’s when I found out that this is what I had to do. The staff who I asked didn’t care to help and never bothered to check back with me. Another frustrating thing too is that I had called 6 months ahead of time when I reserved the hotel that I had an elderly in a wheelchair and 3 young kids. I needed two rooms next to each other and did not want to be far apart from them. They said ok and it was settled but when we got there it was not the case. We finally did get it resolved eventually but we were one room away from each other. After two days there were cockroaches in one of the rooms. So we ended up splitting up and my 2 kids and elderly mom had to be far away in another direction of the wing. This was very upsetting. Another disappointment is that they charge a parking fee per day and a resort fee per day. This is ridiculous! The resort fee should include the parking fee.
Bodde här 7 nätter i februari 2024
Svar från Brian Min 21 feb. 2024
Dear Valued Guest, Thank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to welcoming you back in the near future.Mahalo.

6/10 Okej

Jessica

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Brian Min 21 feb. 2024
Dear Valued Guest, Thank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to welcoming you back in the near future.Mahalo.

10/10 Fantastiskt

Thomas J.

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only thing we did not like was paying $25 a day to park. It was not on the web site when I booked.
Bodde här 5 nätter i februari 2024
Svar från Brian Min 13 feb. 2024
Aloha ThomasThank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to hosting you again in the near future.

10/10 Fantastiskt

Maura

Bodde här 6 nätter i januari 2024
Svar från Brian Min 6 apr. 2024
Dear Valued Guest,Thank you for sharing your feedback. We look forward to hosting you in the near future.Mahalo

6/10 Okej

Jose

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 5 nätter i februari 2024
Svar från Brian Min 13 feb. 2024
Aloha Jose,Thank you for choosing to stay with us and sharing your feedback. We appreciate your feedback and look forward to hosting you again in the near future.

10/10 Fantastiskt

Irving

Reste med sin partner
Gillade: Bekvämligheter
It felt Hawaiian notgeneric
Bodde här 6 nätter i februari 2024
Svar från Brian Min 9 feb. 2024
Aloha Valued Guest,Thank you for sharing your feedback. We look forward to hosting you again in the near future.Mahalo.

6/10 Okej

Tracy

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
I had a lot of ants in our room and i didn’t even have food in there. Had them come and spray but they still came around
Bodde här 6 nätter i december 2023
Svar från Brian Min 7 feb. 2024
Dear Tracy,Thank you for choosing to stay with us and sharing your feedback. I am sorry to hear that we did not meet your expectations. We will use your feedback to improve our service and products moving forward.Mahalo.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Brian Min 9 feb. 2024
Aloha Valued Guest,Thank you for sharing your feedback. We look forward to hosting you again in the near future.Mahalo.

6/10 Okej

Ghaznavi

Gillade: Renlighet och personal och service
Bodde här 3 nätter i januari 2024
Svar från Brian Min 7 feb. 2024
Dear Ghaznavi,Thank you for your feedback. We look forward to hosting you in the near future. Mahalo