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Recensioner av St. Ermins Hotel, Autograph Collection

4 out of 5
St. Ermins Hotel, Autograph Collection
Caxton Street 2, London, England

Recensioner

9,6

Enastående

10 - Fantastiskt i betyg. 790 av 1004 recensioner" "
8 - Bra i betyg. 174 av 1004 recensioner" "
6 - Okej i betyg. 20 av 1004 recensioner" "
4 - Dåligt i betyg. 12 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 1004 recensioner" "

9,8/10

Renlighet

9,6/10

Personal och service

9,4/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,6/10

Hållbarhet

Recensioner

6/10 Okej

magnus

Bodde här 2 nätter i februari 2024
Svar från JSevilla 24 feb. 2024
Thank you for choosing St. Ermin's Hotel! We truly value your feedback and are grateful for your stay. Could you please provide more details about the aspects that contributed to the 6 out of 10 rating? Your insights will help us to further improve and enhance our guest experience. We appreciate yourhonesty and look forward to any additional comments you may have. Thank you again for your visit, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Fantastiskt

valdemar

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mkt bra hotell!
Vi kan varmt rekommendera St Ermins Hotel i London. Bra läge, bra utbud vid frukosten, trevlig personal och ett fint rum som passade oss perfekt då vi var 3 vuxna och 2 barn. Hotellet ligger vid en återvändsgata så lugnt och tyst på kvällarna. Vi bor gärna här igen vid framtida besök.
Bodde här 4 nätter i november 2022
Svar från Daniela Lehner - Front of House Manager 14 dec. 2022
Hi there!Thank you for a fantastic score and we are looking forward to having you back soon again!Kind regards

10/10 Fantastiskt

Jonas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay!
St. Ermins was a very nice experience. Staff was excellent, breakfast great albeit a bit crowded. We booked a deluxe room with two double beds, and it was functional for a family of four - but next time we'll go for a bigger room. There is no seating area and the closet's too small to house bags and clothes - so it was a bit crowded. It's a great hotel though, so we'll definitely come back. The area is quiet, and with some nice restautants closeby. Underground and buses two minutes away.
Bodde här 4 nätter i maj 2022
Svar från Daniela Lehner - Front of House Manager 13 juni 2022
Wow, sounds like we have ticked all the boxes and I could not ask for more! I hope to see you soon again! Kind regards

10/10 Fantastiskt

Ulrika

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Very nice hotel, I have stayed here before so the choice to come back was easy. Great location for sightseeing in central London, very quick check-in, nice spacious room (junior suite), comfortable beds, nice bathroom and great breakfast. Really nothing to complain about!
Bodde här 1 natt i maj 2019
Svar från Daniela Lehner - Front Office Manager 9 maj 2019
Dear Ulrika I am happy to read that you came back to stay with us again and that you enjoyed the spacious room. I am looking forward to welcoming you back soon again. Kind regards

10/10 Fantastiskt

Linh

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Toppen
Det var toppen. Precis vad jag förväntar mig för en autograf collection hotel. Jättentrevlig personal. Definitivt kommer jag tillbaka.
Bodde här 1 natt i februari 2019
Svar från mercedes 18 feb. 2019
Thank you very much for the lovely feedback. Tack

8/10 Bra

Niclas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint hotell vid Sankt James Park
Jätte fint hotell med trevlig personal. Kan varmt rekommendera detta hotell. Enda negativa var priset på frukostbuffén som var på 21 pund per person och dag.
Bodde här 3 nätter i maj 2018
Svar från Marta Fenuccio Duty Manager 18 maj 2018
Dear Niclas, Thank you for staying with us and I appreciate your feedback!! I will share your feedback regarding the breakfast with our Food and Beverage Manager.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2018
Svar från Saleh 12 mars 2018
Dear guest, Thank you for staying with us and I appreciate your feedback. Kind regards, Saleh Samaha / Reception Manager

8/10 Bra

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2017
Svar från Douglas 24 okt. 2017
Dear Peter, Thank for staying with us and I appreciate your feedback. Kind regards, Saleh Samaha / Reception manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fint hotell m bra läge
2a gången jag bodde på detta fina hotell. Läget är perfekt m gångavstånd till westminister, the eye, Buckingham palace mm samt tunnelbanan runt hörnet . Rummen är jättefina, sköna sängar o tipp topp städat. Kan varmt rekommendera detta hotell! Jag reste m min 12 åriga dotter som älskar att bo här.
Bodde här 2 nätter i september 2017
Svar från Douglas 15 sep. 2017
Dear guest, Thank you for staying with us and I appreciate your feedback. Kind regards, Saleh Samaha / Reception Manager

10/10 Fantastiskt

Anders

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Douglas 24 maj 2017
Dear Anders, Thank you for your rating and we hope to see you again. Kind regards, Saleh Samaha/ Reception Manager

10/10 Fantastiskt

Cecilia

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I would definitely stay at St. Ermin's again.
Bodde här 8 nätter i maj 2024

10/10 Fantastiskt

Matt

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, wonderful service.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Debra

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved staying at St Ermin’s Hotel! Would definitely would return!
Bodde här 4 nätter i maj 2024

8/10 Bra

Marcella, Orland Park

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was in a great location.
Bodde här 5 nätter i maj 2024

10/10 Fantastiskt

Ninfa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful resort and location. Friendly helpful staff. One bedroom suite was nice size. Great Buffet breakfast included.
Bodde här 4 nätter i april 2024

8/10 Bra

juan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property. Room and bathroom on the small size.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and clean hotel. Staff were very welcoming and helpful. Would definitely stay here again.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Older property that has been refurbishment to a high standard. Exceptional service at every level. Had tv go down on Easter Friday and was replaced with a brand new unit within an hour. Excellent customer care!
Bodde här 7 nätter i mars 2024

10/10 Fantastiskt

Linda

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a lovely experience here. The staff were all excellent, courteous and helpful.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Prabhjot Pete

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i mars 2024

10/10 Fantastiskt

Kelly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful old building that has been tastefully modernised. Excellent location
Bodde här 2 nätter i mars 2024
Svar från St. Ermins Hotel 1 apr. 2024
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 Fantastiskt

William

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location quiet rooms friendly staff, the closeup mirror was missing in the bathroom , bathroom door kept getting stuck
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Therese

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Charles

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed at the hotel for a total of 7 nights. Staff are always professional, courteous, and most important-friendly. Desk and Concierge services were always spot on. Dining room service and food was impeccable, also a nice varied menu that never failed to impress. Special thanks to Rita for always meeting us with a smile and great conversation. The bar had an outstanding drink menu with creations by the bartenders that were superb. This was a nice touch and a welcome change to the regular bar cocktails. Kudos to Jude and Ricardo for never failing to provide an oustanding drink. Housekeeping and laundry services-couldn't be better. We left the do not disturb on the door one day so they wouldn't have to bother with the room, but on our return we were greeted by a staff who made sure we had all towels and necessary items, also offered a freshen up of the room. Turn down service with chocolates, nice touch. The location is great, St. James Station just around the corner and Victoria Station just a short walk. Great food options close by too. Walking distance to Buckingham Palace, St. James Park, The Mall, Westminster Abbey, London Eye, Parliament, and Big Ben. St. Ermins made my 12 year old grandson's first trip to Britain a huge success! Couldn't have asked for better and that's a big compliment coming from this Southern Yank' who knows what true hospitality is! Thanks again to you and your staff St. Ermin's!
Bodde här 7 nätter i mars 2024

10/10 Fantastiskt

Hadas

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The building is awesome. Great location and Great breakfast.
Bodde här 5 nätter i mars 2024

8/10 Bra

Christine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
it is a gorgeous establishment- the room was very clean but just very cramped and dated. the same with the restroom. the staff was incredibly kind and helpful.
Bodde här 1 natt i mars 2024

4/10 Dåligt

Simon

Reste i grupp, Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Room was very expensive for a tiny room. It smelled pretty awful from the cleaning products they use. Shower was way too low for a tall man. The breakfast buffet was very low caliber. Not much better than a Holiday Inn, eggs were in a single vat of scrambled (no other choices), croissants were dense and stodgy. Over all not fine hotel standard. Bar wasn’t bad. Good selection of scotch (get a double to be close to a normal pour). Foyer is nice but goes downhill fast after that starting with elevators. Overall wouldn’t recommend it for the price.
Bodde här 2 nätter i mars 2024

6/10 Okej

Eva

Bodde här 4 nätter i mars 2024

8/10 Bra

Tammy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a beautiful property. Dorman, ready and available the minute we were walking up to the hotel. People were dressed exquisitely, and it just felt like a five star experience from walking in to checking out and everything in between.
Bodde här 2 nätter i februari 2024
Svar från JSevilla 2 mars 2024
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience during your stay at our property.We appreciate your kind words about our doorman and staff members, who work hard to ensure that your needs are met promptly and with care.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future.Warm regards,Jesús Sevilla

10/10 Fantastiskt

Arwa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone was very friendly and helpful.
Bodde här 2 nätter i februari 2024
Svar från St. Ermins Hotel 1 apr. 2024
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 Fantastiskt

Donald

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was perfect for our recent visit to London. I wasn't sure if the location was ideal but it turned out to be great. Easy walk thru the parks to various parts of London or a 2 min walk to the Tube St James station. Because of its location it was very quiet. The service at the hotel was exceptional. Yash at the front desk was great and Namid in the dining room was friendly and met our every request. I definitely recommend get the including breakfast. The food options were many, the coffee was hot and flowing and the staff was attentive.
Svar från JSevilla 2 mars 2024
Thank you for sharing your recent experience with us! We're thrilled to hear that our hotel was perfect for your visit to London and that our location exceeded your expectations. It's wonderful to know that you found it convenient for exploring the city, whether by walking through the parks or using the nearby Tube station.We'll be sure to pass along your compliments to Yash at the front desk and Nahid in the dining room. Providing friendly and attentive service is a top priority for us, and we're glad they made a positive impression on you.Once again, thank you for your kind words and recommendation. We hope to have the pleasure of welcoming you back to our hotel in the future!Best,Jesús

10/10 Fantastiskt

Claire, Brentwood

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We loved the family room, the location, the cleanliness and the history at this property.
Bodde här 3 nätter i februari 2024
Svar från JSevilla 24 feb. 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the family room, found our location convenient, appreciated the cleanliness, and enjoyed learning about the history of our property. Creating memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We hope to welcome you back soon for another fantastic stay!

10/10 Fantastiskt

Kerry, Marblehead

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 6 nätter i februari 2024
Svar från St. Ermins Hotel 1 apr. 2024
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 Fantastiskt

Hector

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i februari 2024
Svar från JSevilla 24 feb. 2024
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

10/10 Fantastiskt

Gary

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything is Perfect
The hotel is exceptional. The staff is super friendly. The value is excellent t. The concierge were beyond spectacular The only tiny negative is the TV scenario is awful. Not a single sports channel to watch soccer or even highlights when going to bed
Bodde här 4 nätter i februari 2024
Svar från JSevilla 24 feb. 2024
Thank you for your glowing review! We're thrilled to hear that you found our hotel exceptional, our staff super friendly, and the value excellent. Your feedback about the TV scenario is duly noted, and we apologize for any inconvenience caused. We're excited to share that we are currently in the process of implementing a new TV system that will include Sky and a selection of sports channels, ensuring that our guests can enjoy their favorite sports content during their stay. We appreciate your valuable input and hope to have the opportunity to welcome you back soon for an even more enjoyable experience.

10/10 Fantastiskt

kristy

Bodde här 4 nätter i januari 2024
Svar från St. Ermins Hotel 1 apr. 2024
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 Fantastiskt

SUSAN

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location! Beautiful historic hotel. Very nice tea. Our room was small and awkward but our sons room was great. We would definitely stay there again.
Bodde här 3 nätter i januari 2024
Svar från St. Ermins Hotel 8 feb. 2024
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 Fantastiskt

harry

Bodde här 5 nätter i december 2023
Svar från JSevilla 24 feb. 2024
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

10/10 Fantastiskt

Jenny

Bodde här 5 nätter i december 2023
Svar från JSevilla 24 feb. 2024
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

6/10 Okej

Diana

Reste med familjen
Gillade: Renlighet och personal och service
Our room, 615 had a thermostat problem, it was way too hot (stuck at 25 deg celsius/77 fahrenheit) and the temperature could not go down, we had to open the windows when we sleep or when we are in our rooms; hence we hear the street noise. They sent 2 people to fix the problem but was not able to do it; they did not offer to move us to another room. They only offered to put points on my marriott convoy account but never received the points either. I paid a hefty price for a sauna like room and i got sick because of it. My asthma acted up and i coughed so bad staying in this room.
Bodde här 3 nätter i december 2023
Svar från JSevilla 24 feb. 2024
Thank you for choosing St. Ermin's Hotel, and I'm deeply sorry to hear about the issues you experienced during your stay. It's truly disappointing to hear about the problem with the thermostat in room 615, and I apologize for the discomfort it caused you, especially given the impact on your health and well-being. I'm also sorry to hear that our attempts to resolve the issue were not successful and that you were not offered an alternative room.Regarding the points on your Marriott Bonvoy account, I want to clarify that we don't have any membership information attached to your feedback. However, I assure you that your concerns are important to us, and we'll investigate this matter promptly to ensure that any promised points are properly credited. Would you be so kind to share your Bonvoy membership with us?Once again, please accept our sincerest apologies for the inconvenience and discomfort you experienced.

10/10 Fantastiskt

Jenny

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Services, location and facility were excellent. No complimentary upgrade. Not aware of any VIP amenities. We were charged for the room upgrade.
Bodde här 3 nätter i januari 2024
Svar från St. Ermins Hotel 8 feb. 2024
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 Fantastiskt

Christopher

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is completely amazing, just like the staff. Enjoyed all the accommodations and the easy access to the train stations and walking distance to many of the key highlights. Had some minor issues that were addressed, and management took quick action! Will stay at St Ermins again, due to the best hospitality that we received! Make a stay here if reading this!!!
Bodde här 3 nätter i december 2023
Svar från St. Ermins Hotel 8 feb. 2024
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 Fantastiskt

Marcelo

Bodde här 3 nätter i december 2023
Svar från St. Ermins Hotel 7 jan. 2024
Hi thereThank you for taking the time to review your stay and we are looking forward to welcoming you back soon again.Kind regards

8/10 Bra

Fernando

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 6 nätter i december 2023
Svar från St. Ermins Hotel 7 jan. 2024
Hi thereThank you for taking the time to review your stay and we are looking forward to welcoming you back soon again.Kind regards

10/10 Fantastiskt

Daniele

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel. Very clean and the staff was superb. Courteous, helpful, and kind. The hotel breakfast was outstanding. Our stay was excellent.
Bodde här 4 nätter i december 2023
Svar från Daniela Lehner - Front of House Manager 31 dec. 2023
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 Fantastiskt

Michelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic experience! Highly recommend. Lovely location, helpful staff, charming rooms and decor. Would return any time!
Svar från Daniela Lehner - Front of House Manager 31 dec. 2023
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 Fantastiskt

HYUNKYUNG

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
인생 최고의 호텔!! 매우 영국적이며 아름다운 곳 직원들은 친절하고 매우 청결했으며 편안한 곳이었음. 또 방문하고 싶은 곳
Bodde här 4 nätter i december 2023
Svar från Daniela Lehner - Front of House Manager 19 dec. 2023
Hi thereThank you for a lovely review! We can't wait to welcome you back.Kind regards

10/10 Fantastiskt

Leon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
St. Ermin’s is like a home away from home. The staff, doormen, reception, dining, and housekeeping, were friendly, efficient, and welcoming. The location is convenient to the St. James Park underground station and many restaurants and shopping options on Victoria. This is a lovely hotel that we highly recommend and will return to.
Bodde här 4 nätter i december 2023
Svar från Daniela Lehner - Front of House Manager 19 dec. 2023
Hi there!I am thrilled to read that we are a home away from home for you!We can't wait to have you back!Kind regards

10/10 Fantastiskt

Jens Dirch

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Daniela Lehner - Front of House Manager 19 dec. 2023
Hi there!Wow, thank you so much for a score of 10 out of 10!We hope to have the opportunity to welcome you back soon again.Kind regards

10/10 Fantastiskt

vladimir

Bodde här 4 nätter i december 2023
Svar från Daniela Lehner - Front of House Manager 19 dec. 2023
Hi there!Wow, thank you so much for a score of 5 out of 5!We hope to have the opportunity to welcome you back soon again.Kind regards