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Recensioner av Sheraton Universal Hotel

4 out of 5
Sheraton Universal Hotel
333 Universal Hollywood Drive, Universal City, CA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 2159 av 3506 recensioner" "
8 - Bra i betyg. 686 av 3506 recensioner" "
6 - Okej i betyg. 321 av 3506 recensioner" "
4 - Dåligt i betyg. 168 av 3506 recensioner" "
2 - Väldigt dåligt i betyg. 172 av 3506 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

6/10 Okej

Mi

Gillade: Renlighet, personal och service och bekvämligheter
A very good hotel when visit Universal studios but in this case we ended up on a floor with a horrible smell in the hallway of the floor and the beds where too small for 2 grownups in the same bed
Bodde här 2 nätter i november 2023
Svar från Michael Garcia 1 dec. 2023
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Väldigt hård bäddsoffa
Bodde här 1 natt i oktober 2023
Svar från Michael Garcia 8 nov. 2023
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Mikael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Oerhört nöjd!!
Extremt överraskad att hotellet höll så hög kvalitet. Fantastiskt serviceminded personal, fick bland annat en uppgradering till juniorsvit då det var min födelsedag. Ligger geografiskt bra till som turist för att utforska utvalda delar av LA.
Bodde här 4 nätter i juli 2022
Svar från Michael Garcia 20 juli 2022
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Beatriz Elodia

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The attention of all the staff is wonderful, everyone is very friendly. The cleanliness of the rooms and in general everything was excellent
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Yvette

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really enjoyed my stay here. The staff was so kind and the place is beautiful and clean.
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Jonathon

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The free shuttle for universal was convenient and appreciated. Room was clean! We had breakfast each morning at the California! Excellent food and service. All staff were polite, responsive, and warm.
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Elias

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okej

Carolina

Reste med familj och småbarn
Gillade: Renlighet
Se me ofertó una cama y un sofá cama , lo cual no me dieron .
Bodde här 1 natt i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Fantastiskt

Esli Melisa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Es muy accesible para ir a los studios universal
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Linda

Gillade: Boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Danielle, Lufkin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, safe, modern hotel. Professional customer service. Offers free shuttle bus to and from Universal Studios but also walkable if you prefer to walk.
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okej

Hernan

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The staff was friendly but unfortunately I got my gasoline stolen from my truck. Park at your own risk at the Sheraton parking garage. Security couldn’t provide a safe stay for me and my family.
Bodde här 1 natt i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Bra

AC

Gillade: Renlighet, personal och service och boendets skick och faciliteter
good
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bra

Javier

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hair dryer did not work.
Bodde här 1 natt i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

4/10 Dåligt

gregory

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Good location. Shuttles to universal was convenient. But this place needs reimagining. Bathroom floor was dirty when we arrived. Bathroom door was broken. Looks like a local handyman was patch repairing random things. Also the room we had a door to join two rooms. Because of that door. We can hear the next room like they were in our room behind a door. We could hear their conversation very well. I could hear “put on your shoes”, “let’s go”and “we need to go” The sofa bed for the king with sofa bed rooms was so HARD it was unbearable. DO NOT get that room the sofa bed is a deal breaker. The king size bed was fine. Hilton has a king with a sofa bed that we stayed in a year before. It’s WAY better. And the bathroom is almost 3 times bigger.
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Bra

Kim

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very helpful and friendly. Did not have gift shop but had vending machines that you can get items from. Part of the lobby is under construction.
Bodde här 2 nätter i mars 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Nancy

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The employees were all extremely helpful and friendly. Our room did need some maintenance repairs and more of a deeper cleaning in bathroom.
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Na

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very convenient to go to universal studio
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Meng-I Ellen

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Walkable (albeit steep uphill) to universal studio and city walk or downhill to metro station. Hotel offers free shuttle rides every 15 minutes to universal city walk during regular hours if too tired to do more walking. Friendly staff and clean room - would stay again if cancellation policy is more flexible as guests have no control over flights.
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Väldigt dåligt

Vijay, Rancho Cordova

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Never get the TL rooms. Too close to the pool and gets noisy. Don’t upgrade to premium rooms, they are small and by no standards premium. I would suggest avoiding this hotel. Very average and not worth the price they charge. Never again.
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Okej

Zeynep

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Fantastiskt

Lanell

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Conveniently located to Universal, as we were exhausted from the days activities and needed a relaxing stay. Check-in was easy and staff was super friendly and down to earth. Room was cozy, clean and comfortable.
Bodde här 1 natt i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Glenn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We stayed for the weekend. Wonderful property. The California restaurant was a great experience, and provided most of our meals during our stay. It is conveniently located to Universal Studios.
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Dåligt

Alberto

Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Fantastiskt

RAFAEL SOLIS

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente opción si se va a Universal.
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Lina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super close to Universal Studios. Breakfast was good. Staff was nice and helpful.
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Yenifer

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved that there were many places at walking distance or 5 minute drives. The self serve snacks were a big hit for my daughters and the pool. Loved the pool by bar. They cleaned our room everyday without us having to ask like in other hotels.
Bodde här 4 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Della

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Kenia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great option if you are visiting Universal Studios!!
Bodde här 1 natt i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bra

Brian

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
great atmosphere and hotel. super comfy king bed. great view. cons are mold, mildew in shower, cracked tiles and missing grout, sofa couch was terrible, very uncomfortable. broken door piece to bathroom, closet doors stick and rub on cabinet frame. they charge a fee to park in there parking structure. It should be complimentary if your staying at the hotel
Bodde här 1 natt i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Okej

Anna M

Reste med familj och småbarn
Gillade inte: Personal och service
Property had a nice view of the surrounding area
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Fantastiskt

Danny

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, and staff was super friendly and helpful
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Dåligt

erin e

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
I was not impressed with this hotel. Booked the "family room" with pull out couch that was absolutely rock hard. My poor son had to sleep on a "bed" that was no softer than the floor. The staff was totally unhelpful. The Starbucks that was supposed to be open until 11am each day was closed at 10:07 with no explanation. The concierge who is supposed to be there to help with park tickets was barely ever at the desk. We went to the pool and there were NO towels. When I let the front desk know they seemed annoyed and said they would tell housekeeping but 30 minutes later...still no towels. We will be staying at the Hilton next time.
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Fantastiskt

Jennifer

Reste med familjen
Staff was amazing, and extremely helpful, rooms were comfy and quiet! Definitely will stay again
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

nicklas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Walking distance to the park
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Kimberly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent customer service, easy transportation to universal
Bodde här 1 natt i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We checked in at midnight. The front desk checked us in quickly and efficiently. I appreciated it especially for the time and with little ones.
Bodde här 1 natt i april 2024
Svar från Michael Garcia 1 maj 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Bohai

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

ANAIS GRISEL

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente servicio
Bodde här 5 nätter i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bra

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Tracie Lynn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I felt very safe. The room was clean. Parking was easy and nearby, but pretty expensive to park.
Bodde här 4 nätter i mars 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

VALERIA

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
From start to finish, everything was amazing!
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Marcin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
perfect
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Alba

Bodde här 2 nätter i mars 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bra

emily, Richmond

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bra

Frank

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Fantastiskt

Amy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and convenient.
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bra

Padmaja

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a hot water problem for a couple of nights, but overall it was a great place to stay.. conveniently walking distance to universal— The manager gave us a comp on the parking fee due to the hot water issue .. Overall a comfortable and nice stay. (included breakfast was nice as well, but its not included for everyone)
Bodde här 4 nätter i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Dåligt

Kris

Gillade: Renlighet och personal och service
The property does not take Apple Pay only physical cards. This was a great inconvenience to me because I did not have the physical cards I wanted to use with me so I had to go to the bank and get cash. In addition, there was a 300.00 deposit. The room was 375.00. This is ridiculous and I had no forwarding. Aft are such a great day at Universal Studios, we ended the day having to take our luggage back to the car, load up, find a bank, get cash , drive back and then check in. Then, the room we were given was next to the elevator. We couldn’t catch a break and felt unwelcome.
Bodde här 1 natt i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Okej

Alma

Reste med familj och småbarn
Gillade: Boendets skick och faciliteter
Close to universal studios that was nice. Couch was smelly and very uncomfortable to sleep on it. Room was a little smelly too. Food is average and too expensive. Front desk was not that friendly and very cold to questions I asked.
Bodde här 2 nätter i april 2024
Svar från Michael Garcia 20 apr. 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!