Hotell med pool i Lucca

"Suveränt boende som har allt man egentligen behöver på ett hotell och vi kommer gärna tillbaka. Personal som visar passion och inte "bara jobbar". Fina rum med supereffektiv och tyst air-condition, stor och fräsch frukostbuffé, pool, gratis parkering, lånecyklar, låneparaply m.m. Bara 10 min gångavstånd till Lucca centrum som dessutom visade sig vara den stad vi uppskattade mest under vår resa i Toscana pga betydligt mer autentisk atmosfär utan att trängas med turister."

"4 star hotel is a huge exaggeration to put it mildly. The pool area and the view is what saves the place from being an utter tragedy. Everything, with regards to the service, restaurant, management, staffing was below acceptable. There is no staff, besides the gardener and poor ladies+ manager wife cleaning and none of them were trusted to help with catering for the guests- except when it came down looking for the one man band “running” the place/the manager. That is what all of us were doing when wanting service, food,drinks.. looking for the manager. Basically we payed waaay too much money to stay at a place which felt like “Fawlty Towers” (Pang i Bygget) with the character Manuel was running it. I would understand the pricing on food, drinks, coffee had it been an exclusive venue, there at least I get to see in the menu that a Coke is 8 Euros or a coffee 5 Euros. Hell, I would even understand it! I fail to do so in this case, I feel genuinely cheated."