Boendets fasad

Recensioner av Grand Hotel National

5 out of 5
Grand Hotel National
Haldenstrasse 4, Lucerne, LU

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 524 av 710 recensioner" "
8 - Bra i betyg. 120 av 710 recensioner" "
6 - Okej i betyg. 46 av 710 recensioner" "
4 - Dåligt i betyg. 14 av 710 recensioner" "
2 - Väldigt dåligt i betyg. 6 av 710 recensioner" "

9,6/10

Renlighet

9,2/10

Personal och service

9,2/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bad restaurant, food and breakfast at the hotell
An expensive hotel with few personal. The expensive food was Terrible, the service was Terrible in their restaurant. No service at all. You needed to remind of wine, coffe etc.
Bodde här 1 natt i november 2022

10/10 Fantastiskt

Nils

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bo med stil
Hotell i pampig byggnad. Utmärkt läge vid sjön och närhet till centrum.Kan verkligen rekommenderas till den som vill spendera lite extra. Beställt rum uppgraderades, vilket uppskattades. Restaurangen lever däremot inte upp till hotellets status i övrigt. Frukostbuffen riklig och god.
Bodde här 1 natt i mars 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Väldigt bra läge vid sjön. Fint hotel och personalen var väldigt trevlig. Mycket god frukost.
Bodde här 2 nätter i februari 2019

8/10 Bra

Stefan, Solna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ventilation system needs an upgrade!
The only thing that disturbed me was the sound of the ventilation system. So, I turned it off on order to be able to sleep, and guess what, then the air in the room becomes bad and a bit to warm! But, apart from that - a great hotel with great service!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bästa läge.God mat och trevigt personal
det var utmärkt boendemed bästa läge och bra service. tvätt kvalitet och strykning var mycket sämre. Dom förstörde en skjorta samt en natt lynne utan att ersätta.

10/10 Fantastiskt

Johan, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Great hotel in the center of Luzern. Close to everything.

10/10 Fantastiskt

W, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
En perfekt avslutning på semestern
Mycket vænlig och trevlig atmosfær med perfekt service, och personalen alltid till hands, men inte påtrængande. Rent, snyggt och prydligt.

10/10 Fantastiskt

Fernando

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo bien
Bodde här 1 natt i april 2024
Svar från Ramona Bühlmann, Executive Assistant 30 apr. 2024
Estimado Fernando,¡Le agradezco mucho su visita y sus amables comentarios! Nos complace saber que su estancia fue agradable.Sería un honor recibirlo de nuevo en nuestro hotel en el futuro.Le enviamos nuestros mejores deseos,

10/10 Fantastiskt

Jung

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Ramona Bühlmann, Executive Assistant 26 apr. 2024
Dear Jung,Thank you very much for your visit and your excellent feedback. :-) It was a great pleasure to welcome you here, and we are even more delighted that you enjoyed your time with us. We would be very happy to welcome you back to the Grand Hotel National! Take care and warm regards from Lucerne,

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A old style hotel refurbished with modem luxuries
Bodde här 1 natt i april 2024
Svar från Ramona Bühlmann, Executive Assistant 22 apr. 2024
Dear Thomas,Thank you for your visit and your kind feedback! We're glad you enjoyed the blend of old-style charm with modern luxuries. We strive to provide a unique and comfortable experience for our guests, and we're thrilled that you appreciated it. :-)We hope to welcome you back soon!Best wishes,

4/10 Dåligt

Patrick, Vandoeuvres

Reste med sin partner
Gillade: Renlighet och personal och service
Great disappointment. Kitchen of the restaurant burnt in the afternoon, we had to change restaurant where selected wine was not available. Room 418 was the smallest of the hotel, a bathroom transformed into a bed room squeezed between two normal rooms. Neighbor slammed his door at 1.30 am and again at 6.00 am in the same night. Receptionist said he would take care of not renting that room again instead of changing us the room. 2 hours later, we had new neighbors in that very same room… otherwise, staff was nice and welcoming. But for $600 a night, you expect better a service!
Bodde här 2 nätter i april 2024
Svar från Ramona Bühlmann, Executive Assistant 15 apr. 2024
Dear Patrick,I extend my sincerest apologies for the series of unfortunate events you experienced during your recent stay with us. Your comfort and satisfaction are our top priorities, and it deeply troubles me to hear that we fell short of meeting your expectations.The incident with our restaurant's kitchen fire was indeed unexpected and led to an inconvenience for which I apologize. We understand how disappointing it must have been to have to change restaurants, especially when your selected wine was not available. We will work diligently to ensure that such situations are handled more smoothly in the future.Regarding the accommodations in Room 418, I am truly sorry for the discomfort you experienced. Your feedback about the size and layout of the room is valuable, and we will review our room assignment procedures to prevent similar issues from occurring again.Furthermore, the disturbance caused by your neighbors is unacceptable, and I apologize for the inconvenience and disruption to your rest. It is regrettable that our initial solution did not resolve the situation as expected. Rest assured, we will reevaluate our protocols to ensure swift and effective resolution to noise disturbances in the future.While I am pleased to hear that you found our staff to be nice and welcoming, I understand that this does not fully compensate for the overall disappointment you encountered. Please know that we take your feedback seriously, and we are committed to making the necessary improvements to provide the high level of service that our guests expect and deserve.Once again, I apologize for the shortcomings you experienced during your stay. Your feedback is invaluable to us, and I hope you will give us another opportunity to exceed your expectations in the future.If there's anything else we can assist you with, please don't hesitate to let us know!Sincerely,

10/10 Fantastiskt

Mandy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A lovely, classic hotel. Great service and a relaxing pool. Will come again!
Bodde här 3 nätter i mars 2024
Svar från Ramona Bühlmann, Executive Assistant 3 apr. 2024
Dear Mandy,Thank you so much for your visit and your wonderful feedback! We're delighted to hear that you enjoyed your stay at our hotel and that you found our service to be great. It's always our aim to provide a relaxing and memorable experience for our guests. :-)We can't wait to welcome you back for another enjoyable stay!Best wishes,

10/10 Fantastiskt

Clarence

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Ramona Bühlmann, Executive Assistant 1 apr. 2024
Dear Clarence,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our hotel. We can't wait to welcome you back on your future trip! If there's anything specific you'd like us to arrange for your next stay, please don't hesitate to let us know. Safe travels until we see you again!

10/10 Fantastiskt

Shalik, Philadelphia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property would definitely stay again
Bodde här 1 natt i januari 2024
Svar från Ramona Bühlmann, Executive Assistant 11 mars 2024
Dear Shalik,Thank you for your fantastic review! :-)We're thrilled to hear that you enjoyed your stay with us and that you would choose to return in the future. We strive to provide excellent experiences for all of our guests, and it's always rewarding to know that our efforts are appreciated. We look forward to welcoming you back on your next visit!Best wishes from Lucerne

10/10 Fantastiskt

Chelsea

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful hotel with outstanding staff in an excellent location. Everything within the hotel’s control was fabulous! Dinner at Juliette was excellent, highly recommend! We had some issues with noisy neighbors and smoking, but the staff did everything they could to relocate us.
Bodde här 2 nätter i mars 2024
Svar från Ramona Bühlmann, Executive Assistant 6 mars 2024
Dear Chelsea,Thank you for your marvelous feedback! We're thrilled to hear that you found our hotel stunning and our staff exceptional, and that you appreciated our location. It's wonderful to know that everything under our control met your expectations, and that you had an outstanding dining experience at Juliette – your recommendation means a lot to us! :-)We apologize again for any inconvenience caused by noisy neighbors, but we're glad our staff was able to assist in relocating you and address the situation promptly. Your comfort and satisfaction are our top priorities, and we're very grateful for your understanding.We hope to have the pleasure of welcoming you back for another memorable stay in the future!Best wishes from snowy Lucernce,

10/10 Fantastiskt

Ulrich

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Tolles Hotel in perfekter Lage!
Bodde här 2 nätter i februari 2024
Svar från Ramona Bühlmann, Executive Assistant 27 feb. 2024
Lieber Ulrich,Wir sind überglücklich, dass Ihnen unser Hotel und unsere Lage so gut gefallen haben! Ihre freundlichen Worte erfreuen uns sehr und bestätigen uns darin, dass unsere Bemühungen Früchte tragen. Es ist uns eine wahre Freude, Ihren Aufenthalt unvergesslich zu gestalten. Wir freuen uns schon jetzt darauf, Sie bald wieder bei uns willkommen zu heißen und Ihnen erneut einen zauberhaften Aufenthalt zu bereiten.Herzliche Grüsse

10/10 Fantastiskt

Tyler

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent quality and service
Bodde här 2 nätter i februari 2024
Svar från Ramona Bühlmann, Executive Assistant 19 feb. 2024
Dear Mr. Hughes,Thank you sincerely for your very kind feedback! We're delighted that you enjoyed your stay to its fullest. It is our utmost goal to consistently provide excellent quality and service to all our guests. We eagerly anticipate the opportunity to exceed your expectations once again in the future!Best wishes from Lucerne,Ramona BühlmannExecutive Assistant

10/10 Fantastiskt

Andrew

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best inLuzern, spectacular room, perfect service, ideal location, wonderful food.
Bodde här 3 nätter i februari 2024
Svar från Ramona Bühlmann, Executive Assistant 19 feb. 2024
Dear Mr. Kahr,Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our hotel to its fullest, and that you loved our amazing rooms, great service, perfect location, and delicious food. Ensuring excellent quality and service for all our guests is our top priority. We can't wait to have you back again soon for another fantastic stay that surpasses your expectations!Best wishes from Lucerne,Ramona BühlmannExecutive Assistant

6/10 Okej

victor nino

Reste med familjen
EL BAÑO ES BASTANTE FRIO Y MUY VIEJO
Bodde här 4 nätter i januari 2024
Svar från Ramona Bühlmann, Executive Assistant 29 jan. 2024
Estimado Víctor,Lamentamos sinceramente las molestias ocasionadas por la temperatura fría y el estado antiguo del baño. Valoramos su retroalimentación y nos comprometemos a realizar mejoras. Agradecemos que nos haya informado al respecto. Si tiene más inquietudes o desea proporcionarnos más detalles, estamos a su disposición.Atentamente,

10/10 Fantastiskt

Joe

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is one of the best hotels at which I’ve ever had the pleasure of staying. It’s beautiful, has several restaurants if you want to stay on property, the staff is fantastic and the location is perfect for walking everywhere you’d want to go in Lucerne. Highly recommend!!!
Bodde här 3 nätter i december 2023
Svar från Ramona Bühlmann, Executive Assistant 9 jan. 2024
Dear Joe,Thank you so much for taking the time to share your delightful feedback with us! We are truly thrilled to hear that your stay at our hotel in Lucerne was one of the best you've ever experienced. Your kind words about the beauty of our property, the variety of on-site restaurants, the fantastic staff, and our prime location for exploring Lucerne on foot warm our hearts.It's our utmost priority to provide an exceptional and memorable experience for our guests, and knowing that we succeeded in your case is truly rewarding. Your high recommendation means the world to us, and we can't wait to have the pleasure of welcoming you back for another exceptional stay.Should you have any specific preferences or requests for your next visit, please feel free to let us know in advance. We are here to ensure that your future stays with us are just as wonderful as the one you've described. :-)Once again, thank you for choosing our hotel, and we look forward to hosting you again in the near future!Warm regards,

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Ramona Bühlmann, Executive Assistant 10 jan. 2024
Dear guest,Thank you very much for your extremely kind feedback. We are delighted to see that you enjoyed your stay. It was a pleasure to have you with us, and we hope to welcome you back soon!All the best, and warm greetings from Luzern.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Walkable to downtown but not so close that it's too busy. View is amazing. This is a historic hotel, so the layout is a little dated, but that's part of the fun. Room was fantastic. We didn't go to the restaurants/bar that often but when we did they were good. By far the highlight is the staff who are very friendly and helpful. They gave us great tips on where to visit and how to do things. This was important since it was our first trip to Switzerland. If/when we go back to Lucerne we will definitely stay here again!
Bodde här 4 nätter i december 2023
Svar från Ramona Bühlmann, Executive Assistant 8 jan. 2024
Dear Michael,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our great location, the amazing views, and the historic charm of our hotel. We're especially glad that our staff's friendliness and helpful tips made your first trip to Switzerland so memorable. We can't wait to welcome you back whenever your travels bring you to Lucerne!We can't wait to welcoming you back on your next visit to Lucerne! :-)Best regards,

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not a top notch stay this time
A short stay again and mostly top notch. Two areas that were not include pop music played by the Brasserie that could be heard from my room above and notably smaller breakfast selection.
Bodde här 1 natt i december 2023
Svar från Ramona Bühlmann, Executive Assistant 8 jan. 2024
Dear Peter,Thank you for your feedback. We're pleased to hear that your stay was mostly top-notch. :-)We apologize for any inconvenience caused by the music from the Brasserie Juliette, and we appreciate you bringing it to our attention. Your comment about the breakfast selection is duly noted, and we will review our offerings to ensure a more satisfying experience in the future. We value your input and hope to welcome you back for an even better experience.Best regards,

10/10 Fantastiskt

Richard

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Medhat, Niles

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing location, very clean, pleasant staff. Spacious room. Cigar lounge.
Bodde här 3 nätter i december 2023

4/10 Dåligt

Courtney, Woodstock

Reste med sin partner
Gillade: Renlighet
Gillade inte: Bekvämligheter
What an overpriced hotel!! We had a lake view room - that we paid for! We ended up with a horrible small room with no view. They did nothing to make up for having to move to that kind of room. The room was on the other side of the hotel and if we left our room key wouldn’t open the main door!!! They acted like they were doing us a favor. You could clearly tell that room was never used because the water came out brown. You know when the pipes haven’t been used in awhile. Plus there was a company Christmas party and it was so loud. Because of this company party there was no room service or anything!!! We were able to Get a bottle of wine. When we checked out they charged us like 90 Francs for a bottle of wine that was 19.99 at the wine shop across the street. He even had the nerve to tell me he sent us the cheapest bottle they had. I kid you not he said that to me. Highly disappointed in the hotel.
Bodde här 1 natt i december 2023
Svar från Flurina Rathgeb Front Office Manager 21 dec. 2023
Dear Ms Girnys Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay at Grand Hotel National. We deeply regret any inconvenience caused by the room change issue, especially with the unexpected change in the view. This falls short of the standards we aim to maintain, and we are genuinely sorry for any disappointment this may have caused. We have noted your concerns about the room condition, and the water quality. Please rest assured that we take these matters seriously, and we are investigating the issues to ensure they are promptly addressed and resolved. Regarding the noise disturbance from the company Christmas party, we apologize for the inconvenience caused to your stay. We understand the importance of a peaceful environment for our guests and regret that the party affected your experience. To address these issues and work towards a resolution, we kindly request that you reach out to us. We are committed to finding a suitable solution that will meet your expectations and address the shortcomings of your stay. Once again, we apologize for falling short of your expectations and appreciate your valuable feedback. We hope for the opportunity to make amends and regain your trust in the future. Kind regards,

10/10 Fantastiskt

Lara, Kensington London

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a lovely experience from checking in to checking out. The staff were so friendly and helpful. The area around the hotel was lovely. Within walking distance to the town. Would definitely recommend this hotel.
Bodde här 2 nätter i november 2023
Svar från Front Desk Grand Hotel National 29 nov. 2023
Hello LaraThank you so much! We are very glad that you enjoyed your stay at our hotel and Lucerne.We are looking forward to welcoming you again soon.Best wishesRoman ItenFront Desk

10/10 Fantastiskt

Anita

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Susan

Bodde här 5 nätter i oktober 2023

10/10 Fantastiskt

ANNE

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service ,beautiful view
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Sergio Eduardo

Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

GUILHERME

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great historic hotel
Great historic hotel. Perfect location.
Bodde här 2 nätter i oktober 2023
Svar från Leonie Zurfluh 16 okt. 2023
Dear GuilhermeThank you so much for taking the time to share your feedback! We're delighted to hear that you had a great experience at our historic hotel and that our location met your expectations.We look forward to the opportunity to welcome you back for another exceptional experience in the future.Kind regardsThe GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

8/10 Bra

Lori

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
beautiful hotel very nice staff, bar understaffed with poor service otherwise great
Bodde här 2 nätter i september 2023
Svar från Leonie Zurfluh 30 sep. 2023
Dear LoriThank you for your feedback! We're delighted to hear that you found our hotel beautiful and our staff very nice. We take great pride in creating a welcoming atmosphere for our guests.We apologize for the inconvenience you experienced at our bar due to understaffing and poor service. We take your feedback seriously and will address this issue promptly to ensure a better experience in the future.We appreciate your valuable input, and we hope you'll consider returning to enjoy an even more exceptional stay with us. If you have any further comments or suggestions, please don't hesitate to share them with us. Your satisfaction is our top priority. Thank you for choosing the Grand Hotel National. Kind regardsThe GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was 5 star! The staff even brought us chocolates to our room and when we arrived we were offered Champagne and water.
Bodde här 1 natt i september 2023
Svar från Leonie Zurfluh 16 okt. 2023
Dear Michael Thank you very much for your feedback.We're absolutely thrilled to hear that you had a 5-star experience during your stay with us! We hope these small touches added to the overall enjoyment of your stay, and we look forward to the opportunity to welcome you back for another exceptional experience in the future. Thank you for choosing us, and please don't hesitate to reach out if there's anything more we can do to make your next visit even more fantastic. Your feedback is greatly appreciated!Kind regardsThe GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

10/10 Fantastiskt

Theresa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient location for shopping, touring or just walking.
Bodde här 7 nätter i september 2023
Svar från Leonie Zurfluh 30 sep. 2023
Dear TheresaThank you for your feedback! We're thrilled to hear that you found our location incredibly convenient for shopping, touring, and leisurely strolls. Our central location is one of our strengths, making it easy for guests to explore the area and enjoy various activities.We hope to host you again in the future. If you have any other comments or suggestions, please feel free to share them with us. Your feedback is vital in helping us improve our guests' experiences. Thanks for choosing us, and we look forward to welcoming you back soon!Kind regardsThe GRAND HOTEL NATIONAL Team Leonie ZurfluhGuest Relation

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel.
Bodde här 2 nätter i september 2023
Svar från Leonie Zurfluh 16 sep. 2023
Dear James Thank you very much for your feedback. We are glad you enjoyed your stay at GRAND HOTEL NATIONAL. We hope we can welcome you to us very soon again. Kind regards GRAND HOTEL NATIONAL Team Leonie Zurfluh Guest Relation

10/10 Fantastiskt

Carmel

Reste med sin partner
Very accommodating to our requests. A beautiful hotel to stay.
Bodde här 2 nätter i september 2023
Svar från Leonie Zurfluh 16 sep. 2023
Dear Carmel Thank you so much for your kind feedback! We're delighted to hear that you found our hotel accommodating to your requests and enjoyed your stay.We hope to have the pleasure of welcoming you back in the future!Warm regards, Grand Hotel National Team Leonie Zurfluh Guest Relation

6/10 Okej

Omar

Reste med sin partner
Gillade: Renlighet
I was given a very small room, which is even smaller than a regular room (418), and the AC wasn’t even working well for a small room Which was unprofessional
Bodde här 3 nätter i september 2023
Svar från Leonie Zurfluh 16 sep. 2023
Dear Omar We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will investigate the room assignment and AC issues to ensure this doesn't happen in the future. Your comfort is our priority, and we appreciate your valuable input.Kind regards, Grand Hotel National Team Leonie Zurfluh Guest Relation

8/10 Bra

Christine

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful stay. Excellent location. Beautiful property.
Bodde här 1 natt i augusti 2023
Svar från Your Grand Hotel National Team 29 aug. 2023
Dear Christine Thank you very much for your wonderful feedback.We hope to welcome you to the Grand Hotel National again very soon.Warm regards The GRAND HOTEL NATIONAL Team & Leonie Zurfluh, Guest Relation

6/10 Okej

Nasser, SPRINGFIELD GARDENS

Reste med familjen
Location is good
Bodde här 1 natt i augusti 2023
Svar från Your Grand Hotel National Team 29 aug. 2023
Dear Nesser Thank you for taking the time to write some nice words.We hope we can welocme you to the Grand Hotel National very soon again. Kind regars The GRAND HOTEL NATIONAL Team & Leonie Zurfluh, Guest Relation

8/10 Bra

Sunny

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A very nicely decorated hotel with impeccable service. Yen, the receptionist was very professional and friendly too. Love the layout of the room and all the decorations. Clean and bright room. Love it!
Svar från Your Grand Hotel National Team 29 aug. 2023
Dear Sunny Thank you very much for your lovely feedback. We really appreciate it. We very much hope to be able to welcome you back to the Grand Hotel National very soon, to offer you a even more satisfying stay. Warm regardsThe GRAND HOTEL NATIONAL Team & Leonie Zurfluh, Guest Relation

10/10 Fantastiskt

Jean-Pascal

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Monika

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfekte Lage, sehr nettes kompetentes Personal. Tolle Restaurants.
Bodde här 1 natt i augusti 2023
Svar från Leonie Zurfluh 7 aug. 2023
Liebe Monika Wir danken Ihnen für Ihre positive Rückmeldung und hoffen, Sie bald wieder bei uns begrüßen zu dürfen, um Ihnen erneut eine großartige Erfahrung bieten zu können.Freundliche Grüsse GRAND HOTEL NATIONAL Team und Leonie Zurfluh, Guest Relation

10/10 Fantastiskt

Charley, east stroudsburg

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very good place, will stay again
Bodde här 1 natt i juli 2023
Svar från Leonie Zurfluh 7 aug. 2023
Dear Charley Thank you for choosing to stay with us and for sharing your delightful comments. We hope to welcome you back in the future for another memorable experience at the GRAND HOTEL NATIONAL. Kind regards Leonie Zurfluh Guest Relation

10/10 Fantastiskt

Barbara

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
My room was terrific. Very beautiful decor in soft yellows , a large fully equipped bathroom with a lovely balcony looking at the lake. I loved this space. The hotel is situated close enough to walk to everything in Lucerne but far enough away from the hustle bustle that sitting by the waters edge is peaceful. The view is spectacular. It was very hot in Lucerne this week. I was thankful for the very good air conditioning in my room and the wide variety of restaurants on site with patio dining.
Bodde här 2 nätter i juni 2023
Svar från Flurina Rathgeb Front Office Manager 7 juli 2023
Dear BarbaraThank you so much for your personal feedback! We're thrilled to hear that you had a nice experience during your stay with us. It's fantastic to know that you loved the decor of your room.We strive to create comfortable and aesthetically pleasing spaces for our guests, and we're glad that we could meet your expectations.Furthermore, we're happy that our wide variety of on-site restaurants with patio dining options met your culinary needs. Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back on your future visits to Lucerne. Kind Regards

4/10 Dåligt

Lucas

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i juni 2023
Svar från Flurina Rathgeb Front Office Manager 22 juni 2023
Dear LucasThank you very much for your feedback about your experience at the Grand Hotel National. However, it would be very helpful to us if you could add what you felt was lacking or what was not satisfying during your stay. We are looking forward to hearing from you and wish you a vey nice afternoon.Best Regards

10/10 Fantastiskt

Roy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
From the front staff to the back deck dining, everybody was kind, courteous, and very Friendly. They even found me a piano to play on. Next time I will be the outdoor entertainment. We will be staying there again and on future visits
Bodde här 1 natt i maj 2023
Svar från Flurina Rathgeb Front Office Manager 7 juli 2023
Dear RoyThank you so much for your wonderful feedback! We truly appreciate your kind words about our staff . We're delighted to know that we were able to provide you with a positive experience.We're thrilled that we could fulfill your wish for a piano to play on and that it added to your enjoyment. We're always happy to accommodate our guests' preferences whenever possible. Once again, thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back on your future visits.Best Regards

10/10 Fantastiskt

Robert

Bodde här 3 nätter i juni 2023

10/10 Fantastiskt

Christine

Bodde här 2 nätter i juni 2023