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Recensioner av ibis Mackay

4 out of 5
ibis Mackay
Christensen Crescent, Mackay Airport, South Mackay, QLD

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 250 av 448 recensioner" "
8 - Bra i betyg. 154 av 448 recensioner" "
6 - Okej i betyg. 20 av 448 recensioner" "
4 - Dåligt i betyg. 13 av 448 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 448 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

9,0/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

4/10 Dåligt

bradley

Gillade: Renlighet
Gillade inte: Personal och service
Was very clean. The showers were small.and awkward .kept waking up as herd noises outside room and plumbing noises
Bodde här 1 natt i mars 2024
Svar från Adriette 2 apr. 2024
Dear Bradley, Thank you for sharing your feedback and I am sorry to hear that kept hearing noises outside the room. I hope you will give us another chance to better serve you.Kind Regards,

10/10 Fantastiskt

Katherine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great front desk staff and efficient bar staff (ordering food for room and for restaurant ) Room was freezing - great air-con but way too low in advance. Room as expected with adequate facilities. Some ring marks on surfaces suggested cursory cleaning only, but overall fresh and pleasant.
Bodde här 1 natt i februari 2024
Svar från Adriette 26 feb. 2024
Thank you Katherine, we appreciate you taking the time to share your feedback. We hope to welcome you back soon.Kind Regards,

10/10 Fantastiskt

Allan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Adriette 14 feb. 2024
Good Morning Allan,Thank you for the great score. We hope to welcome you back soon.Kind Regards,

10/10 Fantastiskt

Susan

Bodde här 1 natt i februari 2024
Svar från Adriette 24 mars 2024
Dear Susan,Thank you for choosing Ibis Mackay. We look forward to welcome you back.Kind Regards,

8/10 Bra

Sacha

Bodde här 1 natt i februari 2024
Svar från Adriette 24 mars 2024
Thank you Sacha for the great score. Hope to welcome you back soon.Kind Regards,

10/10 Fantastiskt

Timur

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Very reliable comfortable and quiet rooms.
Bodde här 1 natt i januari 2024
Svar från Adriette 28 jan. 2024
Thank you Timur, we look forward to your next stay.Kind Regards,

10/10 Fantastiskt

Nicole

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Adriette 28 jan. 2024
Thank you for the great score Nicole.Kind Regards,

8/10 Bra

Brant

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Small but comfy bed is definitely not a queen as advertised would be a double at max
Bodde här 1 natt i januari 2024
Svar från Adriette 28 jan. 2024
Hi Brant,Thank you for your feedback. I am glad you enjoyed your stay overall. We do have King rooms and Queen rooms available, please do not hesitate to contact our team for further assistance.

6/10 Okej

Esmeralda

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Last minute booking for one night in Mackay because this hotel seemed to be one of the only ones with availability in the area that had a front desk agent that could check us in around 11pm. The room was very small and I kept finding hair on the bathroom counter. The shower design wasn’t too great as water seemed to get all over the floor. Overall, it was good value for what we got. We checked out very early the next morning and did not use any amenities or know if they had them. The location is right next to the airport so if you’re flying into or out of Mackay it’s a convenient location.
Bodde här 1 natt i december 2023
Svar från Adriette 9 jan. 2024
Thank you for your feedback Esmeralda. I am glad you enjoyed your stay overall. I am sorry about the cleanliness of the room, and I will certainly ensure it does not happen again.Kind Regards,

6/10 Okej

Robert Felix

Reste med sin partner
Gillade: Boendets skick och faciliteter
We felt very unwelcome by a strange manager at the counter. He looked at us and made us both feel extremely uncomfortable. The guy was very strange and very unapproachable. We wouldn’t go there again. The blinds in the room didn’t block out the light from the street/airport which was very annoying and the bed was super uncomfortable even though it was a king size. Our overall experience was very bad.
Bodde här 1 natt i december 2023
Svar från Adriette 9 jan. 2024
Dear Robert,I am sorry to hear about your experience, as it is certainly our main goal to make all guests feel welcome at the hotel. I will certainly discuss with the team member, and I hope to welcome you back soon.Kind Regards,

10/10 Fantastiskt

Simon

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect for a one night stay driving from Townsville to Brisbane...Don't just need to be using the airport to find this a good overnight stay
Bodde här 1 natt i december 2023
Svar från Adriette 9 jan. 2024
Thank you Simon for your great feedback.Kind Regards,

8/10 Bra

David

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Adriette 9 jan. 2024
Thank you David for the great score. Hope to welcome you back soon.Kind Regards,

10/10 Fantastiskt

Lynette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Adriette 9 jan. 2024
Thank you Lynette for the great score. We hope to welcome you back soon.Kind Regards,

10/10 Fantastiskt

Terry

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
easy to find
Bodde här 1 natt i december 2023
Svar från Adriette 19 dec. 2023
Thank you Terry for the great feedback. We hope to welcome you back soon.Kind Regards,

8/10 Bra

Grant

Bodde här 1 natt i november 2023
Svar från Adriette 14 dec. 2023
Thank you for the great score Grant.

10/10 Fantastiskt

Joanne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Adriette 23 nov. 2023
Dear Joanne, thank you for the great score. We hope to welcome you back soon.Kind Regards,

10/10 Fantastiskt

Haydn

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Most comfortable bed I've slept in for a long time
Bodde här 1 natt i november 2023
Svar från Adriette 20 nov. 2023
Thank you Haydn, appreciate your great feedback. We look forward to welcome you back soon.Kind Regards,

10/10 Fantastiskt

Gregory

Bodde här 1 natt i november 2023
Svar från Adriette 14 dec. 2023
Thank you Gregory, appreciate the great score.Kind Regards,

10/10 Fantastiskt

Murray

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Adriette Meyer 16 nov. 2023
Thank you for the great score Murray!

10/10 Fantastiskt

caelen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay!
Excellent hotel! Very modern and comfortable. The buffet breakfast was very average and not that interesting. But we had breakky from the normal menu and it was very good! Highly recommend the avocado toast with chickpeas! We stayed here on a stop over travelling on a road trip from from far north Qld to Brisbane. Free parking very close is super handy!
Bodde här 1 natt i november 2023
Svar från Adriette 16 nov. 2023
Dear Calen, thank you for your great feedback. I am glad you enjoyed your stay and we hope to welcome you back soon.Kind Regards,

8/10 Bra

Gary

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Ok
Bodde här 2 nätter i oktober 2023
Svar från Adriette 17 okt. 2023
Thank you Gary for choosing Ibis Mackay. Thank you for the great score and we look forward to welcome you back.Kind Regards,

8/10 Bra

Richard

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Adriette 12 okt. 2023
Thank yo Richard for the great feedback.Kind Regards,

10/10 Fantastiskt

Lowell

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and close to the airport
Bodde här 1 natt i oktober 2023
Svar från Adriette 12 okt. 2023
Thank you for the great score!

2/10 Väldigt dåligt

Colin

Gillade inte: Rummets bekvämlighet
Ask for a quiet room.
While the hotel is convenient to the airport, I was given the room number 408 that was very noisy all night. The room must be adjacent to a boiler and some electrical equipment with loud clicks and bubbling water noises all night. I has a very bad night not happy Jan.
Bodde här 1 natt i september 2023
Svar från Adriette 12 okt. 2023
Dear Colin,Thank you for your feedback and I am sorry to hear you did not have a good night's rest. I will certainly investigate to ensure there isn't anything that require fixing.Kind Regards,

8/10 Bra

Matthew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i september 2023
Svar från Adriette 5 okt. 2023
Thank you Matthew, appreciate you sharing your feedback. I look forward to your next visit.Kind Regards,

8/10 Bra

David

Affärsresenär
Gillade: Bekvämligheter
.
Bodde här 1 natt i september 2023
Svar från Adriette 13 sep. 2023
Thank you David for the great score. We hope to welcome you back soon.Kind Regards,

6/10 Okej

Adrian

Bodde här 1 natt i september 2023
Svar från Adriette 5 okt. 2023
Thank you Adrian for the score. Hope to welcome you back soon.Kind Regards,

4/10 Dåligt

paul

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nut so nice stay
Bed support broken, kettle not clean, toilet and bathroom not clean, uncomfortable stay, dinner staff at turbulence restaurants are rude but the morning staff were nice and friendly big contrast to the evening staff
Bodde här 1 natt i augusti 2023
Svar från Adriette 13 sep. 2023
Dear Paul,Thank you for your feedback and I am sorry to hear about your experience in the restaurant. I have certainly addressed this with the team and can assure you it won't happen again. Thank you again for sharing your feedback and giving us an opportunity to improve.Kind Regards,

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Health Hazard
The toilet in my room still had feces up inside in it and had clearly never been cleaned with a brush, the toilet seat was sticky. There was hair on the bathroom floor from previous room occupier. The shower was slippery from grime on the floor due to not being cleaned in weeks. The hotel was clearly being painted inside at the time of my stay although the carpets from the lift to my room were filthy and looked like they had not been vacuumed for months.
Bodde här 1 natt i augusti 2023
Svar från Adriette 13 sep. 2023
Thank you for your feedback and I am very disappointed to hear about your experience and the cleanliness of the room. This is certainly not the standard we usually pride ourselves on, and rest assured I have already discussed this with the housekeeping team. I hope you will give us another chance to better serve you.Kind Regards,

10/10 Fantastiskt

Darren

Gillade: Renlighet och personal och service
Good hotel for a quick layiver
Bodde här 1 natt i augusti 2023
Svar från Adriette 22 aug. 2023
Thank you Darren, hope to welcome you back soon.Kind Regards,

8/10 Bra

Pierre, Amherst

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Right next door to the airport. Rental car lot adjacent to hotel. Quite convenient, especially if you have an early flight. Small room. Clean.
Bodde här 1 natt i augusti 2023
Svar från Adriette 22 aug. 2023
Thank you for the great feedback Pierre, we look forward to welcome you back.Kind Regards,

10/10 Fantastiskt

Nadine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was perfect would recommend
Bodde här 1 natt i augusti 2023
Svar från Adriette 14 aug. 2023
Thank you Nadina, appreciate your great feedback.Kind Regards,

8/10 Bra

Louise

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely place to stay
Bodde här 2 nätter i augusti 2023
Svar från Adriette 9 aug. 2023
Thank you Louise, hope to welcome you back soon.Kind Regards,

8/10 Bra

Robert, TANAWHA

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the Mackay airport (walking distance) so convenient for an overnight stay. Room was modern, clean although a bit small, but for one person OK
Bodde här 1 natt i augusti 2023
Svar från Adriette 9 aug. 2023
Thank you Robert, appreciate you sharing your feedback. Hope to welcome you back soon.Kind regards,

10/10 Fantastiskt

Janet

Gillade: Renlighet
Bodde här 1 natt i juli 2023
Svar från Adriette 9 aug. 2023
Thank you Janet for the great score.Kind Regards,

6/10 Okej

DarrylDonna

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
It was freezing. Air conditioner is not reversible so no heating at all.
Bodde här 2 nätter i juli 2023
Svar från Adriette 27 juli 2023
Dear DarrylDonna,Thank you for your feedback and I am sorry to hear about the cold air conditioning. I can assure you that this is being reviewed and improvements made. I hope to welcome you back to the hotel soon.Kind Regards,

8/10 Bra

Richard

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The Fridge in room very noisy. Could not change room as hotel was fully booked
Bodde här 2 nätter i juli 2023
Svar från Adriette 27 juli 2023
Thank you Richard for sharing your experience. Please accept my sincere apologies for the noisy fridge. This has now been fixed.Kind Regards,

2/10 Väldigt dåligt

Kasey

Reste med familj och småbarn
Gillade inte: Personal och service
24hr food wasn’t available which is the sole reason why we booked due to late arrival Really not well equipped for what they advertise all over the hotel. Really inconvenient place to stay as no food delivery is available to the hotel and the hotel doesn’t have operational kitchen to coincide with flight arrivals. We felt really sorry for an elderly man that was rushed through his check in wasn’t asssited with anything related to check in, appeared really rude to him.
Bodde här 1 natt i juli 2023
Svar från Adriette 27 juli 2023
Dear Kasey,Thank you for your feedback and I am sorry to hear about your experience with room service. I can assure you that this has been discussed with the team to ensure it does not happen again.I hope to welcome you back to the hotel.Kind Regards,

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My room was ultra clean and ultra modern, the lady that checked me in was very friendly and polite. The premises itself was very clean and well presented. Will definitely stay there again :)
Bodde här 1 natt i juli 2023
Svar från Adriette 20 juli 2023
Thank you Andrew, appreciate your great feedback. We look forward to welcome you back soon.Kind Regards,

8/10 Bra

Helen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cheap and clean night’s accomodation. Not in the “centre” of Mackay, but just a 5 min drive. Only negative - no matter how the shower was positioned or door pulled close, water went all over the bathroom floor.
Bodde här 1 natt i juli 2023
Svar från Adriette 20 juli 2023
Dear Helen,Thank you for sharing your experience and I am sorry to hear about the water all over the floor. I will certainly ask our team to investigate and make sure all is working the way it should. I look forward to your next visit.Kind Regards,

2/10 Väldigt dåligt

Sean

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Wotif staff were rude & useless. Ibis staff refused to help.
Bodde här 1 natt i juli 2023
Svar från Adriette 13 juli 2023
Dear Sean,I am sorry to hear about your experience, and I trust you have been able to resolve it with Wotif, as they are your booking agent. Kind regards

10/10 Fantastiskt

Andries, Blacks Beach

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel
Svar från Adriette 29 juni 2023
Thank you Andries for the great score. We hope to welcome you back soon.Kind Regards,

10/10 Fantastiskt

Bruce

Bodde här 1 natt i juni 2023
Svar från Adriette 13 juni 2023
Thank you for the great score Bruce. We hope to see you back at Ibis Mackay soon.Kind Regards,

6/10 Okej

Susan

Bodde här 1 natt i juni 2023
Svar från Adriette 29 juni 2023
Thank you Susan for sharing your experience. We hope to welcome you back soon.Kind Regards,

10/10 Fantastiskt

Richard

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Adriette 29 maj 2023
Dear Richard,Thank you for the great score. We look forward to welcome you back.Kind Regards,

2/10 Väldigt dåligt

Mike

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2023
Svar från Adriette 29 maj 2023
Dear Mike,I am sorry to see you did not enjoy your stay. We hope to welcome you back in the future.Kind Regards,

10/10 Fantastiskt

Sally

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, modern and convenient location
Bodde här 2 nätter i maj 2023
Svar från Adriette 25 maj 2023
Thank you Sally, appreciate your great feedback. Look forward to welcome you back soon.Kind Regards,

8/10 Bra

DEBORAH

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2023
Svar från Adriette 13 juni 2023
Thank you for the great score Deborah. We hope to welcome you back soon.Kind Regards,

10/10 Fantastiskt

Dawn

Bodde här 1 natt i maj 2023
Svar från Adriette 22 maj 2023
Thank you Dawn for the great feedback. We hope to welcome you back soon.Kind Regards,

8/10 Bra

Glenn

Gillade: Renlighet och personal och service
We enjoyed the dining and the ease of catching our flight the next morning
Bodde här 1 natt i maj 2023
Svar från Adriette 11 maj 2023
Thank you Glenn, appreciate you sharing your experience. We hope to welcome you back soon.Kind Regards,