Estimada Nora: Agradecemos sinceramente por compartir su experiencia durante su estancia en nuestro apartamento. Nos complace saber que encontró nuestro apartamento agradable y disfrutó de su ubicación privilegiada. Lamentamos, sin embargo, que haya experimentado algunas dificultades durante su estadía. Respecto a los inconvenientes mencionados, nos gustaría resaltar que, una vez se nos informó sobre la falta de toallas, estas fueron repuestas de inmediato. Lamentamos mucho cualquier inconveniente causado y agradecemos su comprensión. En cuanto al sistema de agua caliente, es importante señalar que es un sistema centralizado en todo el edificio y gestionado por la administración del mismo. Tan pronto como tuvimos conocimiento del problema, nos comunicamos con ellos para que tomaran medidas correctivas. Nos complace informarle que ya se han tomado acciones para solucionar el problema y garantizar un funcionamiento óptimo en el futuro. En relación con la ausencia de una secadora, según consta en la descripción del apartamento en nuestro sitio web, donde se detallan exhaustivamente las características del mismo, el apartamento no incluye secadora. No obstante, proporcionamos a nuestros clientes tendederos para facilitarles el proceso de lavado y secado de la ropa. Asimismo, hemos registrado sus comentarios acerca del sofá cama y la vajilla, los cuales serán tomados en consideración para llevar a cabo las mejoras correspondientes. Valoramos sinceramente sus comentarios, ya que nos ayudan a identificar áreas de mejora y a ofrecer un servicio de calidad superior. Esperamos tener la oportunidad de recibirlos nuevamente en el futuro y brindarles una experiencia más satisfactoria. Departamento de Calidad.

Dear Jennifer, Thank you for taking the time to share your positive feedback regarding your recent experience with us. We are delighted to hear that our team was able to assist promptly and contribute to making your stay in Madrid both easy and memorable. We hope to have the honor of hosting you again should your travels bring you back to Madrid. Quality Department

Dear Steve, We want to express our sincere gratitude for your generous comment about your stay in our apartment. We are happy to know that you found our location convenient for your needs and enjoyed your time in our accommodation. We value your feedback and will use it to further improve our services and amenities. We hope you will give us another opportunity to serve you in the near future and offer you another memorable experience. Jose L.H. Campos Director de Calidad

Dear Jane, We are most grateful for this review and the time you have taken out of your day to write it. Thank you for the remarks on the hangers. This will help us know which aspects we can still improve. We hope to host you again in the near future. Jose L.H. Campos Quality Department Manager

Dear Donna, we thank you for choosing our apartment for your holiday and very much look forward to having the opportunity to serve you again in the future. Jose L.H. Campos Quality Department Manager

Dear Lynn, Thank you for these lovely comments about your recent stay with us. It is our pleasure making of your holidays a memorable one. Jose L.H. Campos Quality Department Manager

Dear Mary, thank you for sharing your insights about the apartment and the neighborhood. We are happy you enjoyed your overall stay. We hope you give us the opportunity to host you again making sure we exceed your expectations. Jose L.H. Campos Quality Department Manager

Dear Kristen, thank you very much for such a great feedback. We really appreciate your comments regarding your personal experience in our apartment and we are glad to know that it was a memorable one. We hope to see you again soon. Aija T. Quality Department

Thank you Justin for taking the time to review your stay with us. It was a pleasure for us to assist your family during the time you spent in Madrid and we hope to meet you again in the future. Aija T. Quality Department

Dear Haley, thank you very much for your kind feedback. We are glad to hear that you experienced our exceptional hospitality and enjoyed your stay in our apartment. It was a pleasure to assist your family and we hope to have the opportunity to welcome you back in the future. Aija T. Quality Department

Dear Michelle, it is a pleasure to read your feedback and we are very grateful for your highlights on the great location and cleanliness of the apartment. We are looking forward to seeing you again very soon. Aija T. Quality Department

Dear Carol. We are delighted to hear that you had such a great stay in our apartment. Our team work hard 24/7 to make our guests stay comfortable. We are glad to hear that we met your expectations. Regarding the deposit, it was charged by Homeaway and always is refunded 14 days after the checkout date. It would be a pleasure to assist you in near future again. All the best!

Dear Marcos, thank you very much for your positive feedback. We are glad to hear you enjoyed your stay at the apartment and its location. We appreciate your comments about the things to be improved, it helps us to meet our guests expectations. Hope to host you again in near future! Best regards

Dear Ted, Thank you very much for your review. It was a pleasure to assist you. We wish you would had told us about the missing tv remote control during your stay, so we would have checked it or provide you another one. Our team is always available to make you feel welcomed and comfortable. Hope to meet you again in near future!! Best regards

Dear guest, Thanks for your review. It's very important for us to know your opinion so we can improve our services and grow as hosts. Absolutely, our location and comfort are the main streingt to chose us. And the facilities that you can find in the apartment is superb! We hope that you stay with us in your next time! Kindest regards, Genteel-Home Team

Dear William, Thanks for your great review! It's very important for all Genteel-Home team to know your opinion to improve our services! We hope that you stay with us in your next trip to Seville! Kindest regards, Genteel-Home team.

Dear Ann, thank you for rating us. Hope to welcome you back very soon.