Dear Cathrine, We feel sorry that you did not enjoy your stay with us. Like I explained many times to you: you reserved a double room for 1 person. You asked to change your room category for a Studio some months ago before arrival, which was confirmed and you received upon check in. When you checked in, you came with 2 other adults and wanted to stay in the same room, while this is not alowed in our legal capacity. We explained that as well during check-in and you did not want to pay nor the extra room, nor the category change, nor the extra person, nor the city tax. Please I ask you to understand again that we are a company that sell rooms, thus we cannot give you the rooms for free. I hope you are enjoying our marvellous island.

Thank you very much for rating us! We look forward to see you soon!

Dearest, Thank you very much for rating us, It's very important for us to have our guests happy :). We look forward to see you in a near future. Best wishes,

Dear, Thank you for taking your time to write about us. We are sad to know that you are dissatisfied with your stay in our hotel. We would like to remark that Bonanova is not an unsafe area. It is a residential zone that, nowadays is having some works to renew different buildings but they won't last long. We are sorry that you suffered them. Best wishes,

Than you very much for rating us, we are looking forward to see you back!

Thank you very much for rating us! We are looking forward to see you in a near future.

Thank you very much for your nice words! We are happy that you enjoyed your stay with us! We will be taking notes of your recommendations. Best wishes and see you soon,

Dear, Thank you very much for your nice review. We will take care of your recommendations. Best wishes and hope to see you back in a near future!

Thank you very much for rating us. Best wishes,

Thank you very much for rating us. Best wishes,

Muchas gracias por sus comentarios, esperamos verle de nuevo pronto. Un saludo,