Dear guest, Thank you for your comment and for the feedback that you have given us. We regret not having met your expectations regarding the cleanliness of the room. We have established protocols and quality standards to guarantee absolute hygiene and cleanliness in the hotel. We can assure that hygiene and cleanliness in our hotel is an absolute necessity for us. For this reason we take your comment very seriously and we already have sent it to the head of department, so they can analyse the procedures. Best regards, HSM Customer Service.

Estimado cliente,Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros usuarios. Estamos muy contentos de saber que ha disfrutado de su estancia con nosotros.¡Esperamos volver a verle pronto!HSM Customer Service

Dear guest, Thank you for sharing your time to comment your experience with us. We take note of your assessment and comments in order to continue improving day by day. We would have like that during your stay you had contacted us to improve your situation. Our highest priority is that our clients feel like home. We hope to see you again very soon! HSM Customer Service.

Dear guest, We want to thank you for the time you have taken to send us this comment. Feedback is very important for us to continue improving day by day. We are sorry to read that we have not fulfilled you expectations during your stay and that the cuisine offered by our kitchen team has not been to your liking. We would have liked that during your stay you had informed us so we could offer a possible alternative. Best regards,

Thanks for staying with us. We appreciate your feedback!

Dear guest, Thank you very much for your lovely comment. We are very pleased to know that you have enjoyed your holidays in our hotel. We are pleased that you have valued in such a good way the efforts made by our staff because we always try to encourage the kindness and courtesy in our team. For that reason, we will congratulate our staff for their great job. Our main objective is that our customers feel like home. We will be pleased to receive you again at our hotel!Best regards, HSM Customer Service.

Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

Sehr geehrter Gast oder Kunde,Zuallererst möchten wir uns bedanken, dass Sie sich die Zeit genommen haben, um unser Hotel zu bewerten. Dies ist für uns sehr wichtig, weil es uns hilft unseren Service zu verbessern. Wir würden uns freuen, Sie bald wieder begrüßen zu dürfen!Alles Gute aus Mallorca,HSM Kunden Service

Estimado cliente, En primer lugar, nos gustaría agradecerle que haya compartido su experiencia con nosotros. El feedback de nuestros clientes es una herramienta muy importante para nosotros, ya que nos permite identificar nuestras áreas débiles y así poder mejorar.Esperamos poder darle nuevamente la bienvenida en uno de nuestros hoteles. Un saludo cordial, HSM Customer Service.

Dear guest, We sincerely regret that we have not met your expectations and that you have not been able to fully enjoy your vacations. We would have like that during your stay you had contacted us to improve your situation. We hope you accept our sincere apologies.Best regards, HSM Customer Service.

Thank you!

Thank you!

Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again!Best wishes from Mallorca, HSM Customer Service.

Dear guest, First of all, we would like to thank you for sharing your experience at our hotel. We are grateful for your comment, because this helps us to constantly improve and adapt to the needs of our guests. The area that you have chosen is known for its nightlife and for the parties that are organized during the summer. We would like to mention that we have more hotels spread over different areas of Mallorca that could be more adjusted to your preferences. We would like you to give us another opportunity and continue to count with your confidence!Best regards, HSM Customer Service.

Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon!All the best from Mallorca, HSM Customer Service.

Dear guest,Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel!Best regards, HSM Customer Service.

Dear guest, Thank you very much for your lovely comment. We are very pleased to know that you have enjoyed your holidays in our hotel. We are pleased that you have valued in such a good way the efforts made by our staff because we always try to encourage the kindness and courtesy in our team. For that reason, we will congratulate our staff for their great job. Our main objective is that our customers feel like home. We will be pleased to receive you again at our hotel!Best regards, HSM Customer Service.

Dear guest,Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel!Best regards, HSM Customer Service.

Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

Dear guest, We are very happy that you have enjoyed your vacation at our hotel. In addition, we are glad to know that the good location of the hotel stands out. We would like you to know that at HSM you have your home and that all our team will be happy to welcome you again! Best regards, HSM Customer Service.

Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards, HSM Customer Service.

Dear guest, First of all, we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us, since it allows us to identify our weak point and be able to improve them. We regret that the food has not been of your liking, our highest priority is the satisfaction of our customers. We take notes of your comments and we will send them to the kitchen team. We hope to welcome you again in one of our hotels. Best regards, HSM Customer Service.

Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again! Best wishes from Mallorca, HSM Customer Service.

Estimado cliente, Gracias por tomarse el tiempo para compartir sus experiencias con nosotros. Tomamos nota de su valoración y comentarios para poder seguir mejorando día a día. Nos hubiera gustado que durante su estancia se hubiese puesto en contacto con nosotros para mejorar su situación. Nos gustaría mencionarle que el horario de la piscina es de 10:00 a 20:00 h. Nuestra mayor prioridad es que nuestros clientes se sientan como en casa. ¡Esperamos volver a verle pronto! HSM Customer Service.

Dear guest, First of all, we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us, since it allows us to identify our weak point and be able to improve them. We regret that the food has not been of your liking, our highest priority is the satisfaction of our customers. We take notes of your comments and we will send them to the kitchen team. We hope to welcome you again in one of our hotels. Best regards, HSM Customer Service.

Dear guest, Thank you very much for your nice comment, we are very proud to know that you have enjoyed your vacation at our hotel. We are happy that the food has been of your liking, in fact, we do everything possible to satisfy all the gastronomic preferences of our customers. Our highly qualified chefs and nutritionists are in charge for offering a high quality food and a varied menu. We will be happy to welcome you again! Best regards, HSM Customer Service.

Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards, HSM Customer Service.

Sehr geehrter Gast oder Kunde, Zuallererst möchten wir uns bedanken, dass Sie sich die Zeit genommen haben, um unser Hotel zu bewerten. Dies ist für uns sehr wichtig, weil es uns hilft unseren Service zu verbessern. Wir bedauern aufrichtig, dass Ihre Erwartungen nicht erfüllt wurden und werden Ihre Kommentare dazu verwenden die Situation zu verbessern, damit Sie bei Ihrem nächsten Aufenthalt den Urlaub entsprechend genießen können. Wir hoffen, wenn Sie uns eine weitere Chance geben würden und wir Sie wieder bei uns begrüßen dürfen. Mit freundlichen Grüssen, HSM Kunden Service

Sehr geehrter Gast oder Kunde, Danke für Ihre perfekte Qualifizierung und die Empfehlung an andere Gäste. Wir sind sehr zufrieden, dass Ihr Aufenthalt bei uns gut war. Wir hoffen Sie bald wiederzusehen! HSM Kunden Service

Dear guest, We are very happy that you have enjoyed your vacation at our hotel. In addition, we are glad to know that the good location of the hotel stands out. We would like you to know that at HSM you have your home and that all our team will be happy to welcome you again! Best regards, HSM Customer Service.

Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again! Best wishes from Mallorca, HSM Customer Service.

Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again! Best wishes from Mallorca, HSM Customer Service.