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Recensioner av VINTAGE PALMA PALACE (SUPERIOR 5) TI/200

VINTAGE PALMA PALACE (SUPERIOR 5) TI/200
Palma de Mallorca, Balearic Islands

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 14 av 17 recensioner" "
8 - Bra i betyg. 2 av 17 recensioner" "
6 - Okej i betyg. 0 av 17 recensioner" "
4 - Dåligt i betyg. 0 av 17 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 17 recensioner" "

6,8/10

Renlighet

6,0/10

Boendets skick och faciliteter

Recensioner

8/10 Bra

Janet B.

Gillade: Renlighet
Cute apartment in a convenient location
Loved our stay in Palma. However, the air conditioner was not working for the majority of our stay, and the temperatures were in the high 80's and low 90's. The location is convenient.
Bodde här 3 nätter i augusti 2023
Svar från VrboOwner 11 sep. 2023
Hi Janet, thanks for your comments, we are delighted to read that you loved your stay in Palma. We're using a centralized system for the air conditioning and the temperature is regulated. We remind the clients reading this message that it is important to close the curtains and leave the windows closed, especially in the middle of the afternoon when there is a lot of heat. Kind regards

8/10 Bra

Simon

Reste med familjen
Gillade: Renlighet
Nice appartement in great location- awesome service- team immediately responded and is very helpful. Unfortunately in the bedroom AC did not work properly. In the living room AC was finesse
Bodde här 3 nätter i augusti 2023
Svar från Author 15 sep. 2023
Dear Simon, many thanks for your evaluation, happy you enjoyed the location and our staff-We're constantly doing some maintenance for the A/C. If you had contacted us about this issue we would have sent a technician asap, as our clients' comfort is highly important for us. We hope to see you soon. Greetings

2/10 Väldigt dåligt

Catherine P.

Gillade inte: Renlighet
Good location but badly & cheaply refurbished
Looks good on paper but let down on basics! Disappointingly this apartment is not 'superior as described. Good points: Great location & WiFi worked well. Bad points: Air-conditioning didn't work throughout our stay - which was during a heatwave in temperatures of 35+. We reported this on arrival! We asked & were given 2 fans 'until this was fixed. Despite promises the air conditioning was not fixed during our stay. The fans were not adequate to cool the apartment & made it impossible to return there until very late! The apartment is not air-conditioned as advertised. Even if it had been working it is not fitted with a proper air-conditioning system rather it is an air filtered system. We would never have booked an apartment without Air-conditioning and the lack of it really spoilt our stay. Apartment was dirty on arrival and does not justify the high cleaning charge. Bathroom was filthy - especially the shower. We sent photos to the host on the first morning and although they promised to send a cleaner this did not happen. Kitchen surfaces were sticky and drawers in wardroom were dirty. We purchased a spray and cleaned these ourselves! Apart from the 'lounge area the apartment is cheaply finished - shelving in bathroom is unfinished, toilet seat is cheap plastic, shower head is fixed, shower door is flimsy and tiles are dirty. Bathroom is really dark & unpleasant. Kitchen is not equipped with basics (no corkscrew or can opener), no where to drain washing-up and most of crockery is chipped. Towels were poor quality and old - I have better towels at home I use for mopping the floor! Bedding was not good quality. But lots of threatening notices saying will be 'fined' for getting make-up on towels, etc. Only 2 spare toilet rolls provided, no toilet cleaner and 'old washing-up cloths. We purchased our own. No welcome supplies apart from 2 small bottles of water that were not even left in fridge! On arrival one spotlight in bathroom was not working & neither did the standing lamp in bathroom. Two days after we reported these hosts sent someone to repair them plus a cracked floor tile in kitchen (the floor tile must have been reported prior to our arrival as we hadn't noticed). Spotlight was replaced and it was promised lamp & tile would be fixed within 2 days - these still hadn't been fixed when we left 5 days later! The hosts do respond to messages quickly but promised repairs do not happen! We were given a 1 night refund! Would not recommend!
Bodde här 7 nätter i juni 2022
Svar från VrboOwner 27 juni 2022
Hi Catherine, so sorry for this inconvenience, which has been already solved and now the A/C after a fews interventions of the technician is working really well. Many thanks and hope you enjoyed the stay.