Familjehotell i Matale

"Personalen var fantastiska, rummet var jätte fint det som störde mig mest vart att det var smutsigt i fogarna i badrummet och att kylskåpet i sovrummet lät som en jet motor maten var ganska halvdan"

"Personalen vid takbaren var otroligt trevliga och proffsiga. Även i matsalen var personalen pratsam och trevlig. Rummen var fina och fräscha. Hotellet låg bra till och vi trivdes jättebra. "

"Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didn’t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill . "