Resorter i Mathura

“I had a disappointing experience during my stay at this hotel. Upon entering the room, I found hair on the bed, which raised serious concerns about the cleanliness and housekeeping standards. When I brought this to the staff’s attention, they explained that the bedsheets had already been laundered by an outside laundry service, which was not a satisfactory response to my concern. Additionally, I arrived a little earlier than the standard check-in time, but the receptionist did not provide a...

“Dear Expedia Customer Support Team, I am writing to raise a serious complaint regarding my recent hotel booking made through Expedia. Upon arrival at the hotel, I was provided with a downgraded room compared with the room/category I had booked and paid for. This is completely unacceptable, as I expect the hotel to honor the room category confirmed through Expedia. What has made the situation even more frustrating is the lack of effective customer support during odd hours. There was no direct...

“This resort is on very narrow road and you need to walk about 600 meters to get rixa or go to any restaurant. The water flow is very low so shower flow is also very low. You have to start water geaser about 15 minutes before and than you will be able to fill about one bucket of extreme hot water and than the water becomes about warm or cold and it will take about another half hour or more to get another bucket of hot water. Also you are not able to mix the hot and cold water by turning on both...

“When we got there at 5 pm most of the rooms had not been cleaned. The linen is pretty terrible and the pillows. Things didn’t work. Out of seven rooms booked for my party istheonly one to get hot water. The road into the property is earth and as bumpy as. The grounds are lovely but they have dropped the ball badly with the rooms. Such potential.”