Hello,Thank you for your detailed feedback about your recent stay at Best Western in the CBD. We appreciate your compliments about the cozy room and convenient location, and we're glad to hear that you were generally satisfied with your choice of accommodation.We apologize for the inconvenience caused by the noise from neighboring guests and the cleanliness issue with the spider web in the bathroom. We take such feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure that similar problems do not occur in the future.Warm regards,Dave

Hi Michelle,Thanks for taking the time to leave a positive review and we hope to have the opportunity to welcome you again.Warm regards,DaveDuty Manager

hank you for taking the time to share your feedback with us. We are glad to hear that you found our central location convenient for your needs.However, we apologize that the size of the room and street noise were not to your liking. We understand that some guests may prefer more spacious accommodations, and we apologize if this was not what you were expecting.We take all guest feedback seriously and will be sure to address this issue with our team to ensure that we are meeting the expectations of all of our guests.I noted on your booking that our staff suggested you withdraw cash for the bond as we have experienced recently with international cards that our Australian system is unable to refund to the international card. This would eb the reason our staff suggested a cash bond as you receive it back instantly upon checkout. Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.

Hi Carina,Thank you for your feedback, we appreciate you choosing to stay with us and hope to see you again in the future.

Hi Brian, Thanks for your great review, we're glad you enjoyed your stay and hope to see you again soon,

Dear Rickard, Thank you for your review. We hope to welcome you back on your next trip into Melbourne. Take care! Warmest Regards, Best Western Melbourne City Hotel

Dear Guest Thank you for choosing to stay with us. We hope we can welcome you back in the future. Warm Regards, Best Western Melbourne City Hotel

Dear Guest, Thank you for choosing to stay with us. We hope to welcome you back soon! Warm Regards, Best Western Melbourne City Hotel

Hi,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

Hi Stacey,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

Hi Masahito,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

Hi Masahito,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

Hi Masahito,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

Hi Emma,We're delighted to hear that you had an enjoyable stay with us and that you found the room clean and comfortable. Thank you for your kind words about our staff, and we're glad they contributed to making your stay pleasant. We appreciate your feedback regarding the shower doorway and apologize for any inconvenience this caused. Your comfort is important to us, and we'll certainly take your comments into consideration for future improvements. We look forward to welcoming you back for another positive experience in the future!Warm regards,Dave

Hello,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

Hello,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

Hello,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

Hi Jumpei,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

Hi Masahito,Thanks for taking the time to leave feedback and we hope to see you again.Warm regards,Dave

Hi Nick,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

Hi Rodney,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay at Best Western. It's great to know that you found our staff friendly, rooms clean, and our restaurant and bar enjoyable. We appreciate your kind words about our convenient location as well. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back on your next visit to Melbourne!Warm regards,Dave

Hi Jon,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

Hi Kazuyo,Thanks for taking the time to leave feedback.Warm regards,DaveDuty Manager

Hi,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

Hi,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

Hi,Thanks for taking the time to leave feedback and we hope to see you again in the near future.Warm regards,Dave

Hi,Thanks for taking the time to leave feedback and we hope to see you again in the near future.Warm regards,Dave

Hi,Thanks for taking the time to leave feedback and we apologise for the shower door issue in your room.Warm regards,Dave

Hi Kiyotaka,Thanks for taking the time to leave a review and we hope to see you again in the future.Warm regards,Dave

Hi Mirna,It sounds like you were disappointed with the value proposition of the hotel, particularly in relation to the room size and lighting. Pricing and room size are essential factors that can significantly impact the overall guest experience. Thanks for taking the time to leave feedback and we will be taking your comments into consideration as we look at ways to improve our hotel guests experience.Warm regards,Dave

Hello,Thank you for sharing your experience, and we apologize for the inconveniences you encountered during your stay. Your feedback is valuable to us as it helps us identify areas for improvement.We are sorry to hear about the issues with room decoration, hazards, lighting, bathroom layout, door swipe cards, and cleaning consistency. Please rest assured that we take your feedback seriously and will address these concerns with our team to ensure they are rectified promptly.We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion. Your comments will be used to improve our services and facilities for future guests.Warm regards,DaveDuty Manager

Hi Robert,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

Hi Jodi,Thanks for taking the time to leave a positive review and we hope to see you again.Warm regards,Dave

Hi Donald,Thank you for sharing your feedback with us. We're glad to hear that you found the restaurant menu tasty. Regarding the room size and noise from the Metro, we apologize for any inconvenience caused. We understand that these factors can impact your stay, and we appreciate your understanding. Your comments will be taken into consideration as we strive to improve our accommodations and amenities.Warm regards,Dave

Hi Lynette,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,Dave

Hi,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

Hi Neville,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

Hi Annette,We apologize for the inconvenience you experienced with the size of the shower door during your stay. Your feedback is valuable to us, and we will look into ways to improve the accessibility and comfort of our facilities for all guests. Thank you for bringing this to our attention!Warm regards,Dave

Hi Michele,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,DaveDuty Manager

Hi Marnie,Thanks for leaving feedback and we hope to see you again.Warm regards,Dave

Hi Edward,Thanks for taking the time to leave a review and we hope to see you again.Warm regards,Dave

Hi Hinako,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

Hi Yuto,Thanks for taking the time to leave a positive review and we hope to see you again in the future.Warm regards,Dave

Hi Jim,We appreciate your feedback and apologize for any inconvenience caused by the size of the bathroom and shower room. We understand that everyone has different preferences and needs when it comes to accommodations. We're sorry to hear that this aspect of your stay did not meet your expectations. We'll take your comments into consideration as we strive to improve our facilities and provide a comfortable experience for all our guests.Warm regards,Dave

Hi Yasushi,We apologize for any inconvenience caused by the tight space in the shower room and any cleanliness issues you encountered. Your feedback is valuable to us, and we'll address these concerns with our housekeeping team to ensure a better experience for our guests in the future. We're glad to hear that our staff provided excellent service, and you found the location convenient.Warm regards,Dave

Hi Tsung Hui,Thanks for taking the time to leave a review and we hope to see you again in the future.Warm regards,Dave

Hi Robert,Thanks for taking the time to leave positive feedback and we hope to see you again in the near future.Warm regards,Dave

Hi Kevin,Thanks for leaving a positive review and we hope to see you again.Warm regards,Dave

Hi Angelo,Thank you for sharing your feedback with us. We're glad to hear that our team was able to assist you and accommodate your needs by upgrading your room. We apologize for the initial inconvenience with the smell in your first room and appreciate your understanding. Your comments regarding room upgrades are duly noted, and we will strive to improve our accommodations for future guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,DaveDuty Manager