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Recensioner av ibis Melbourne Hotel and Apartments

3.5 out of 5
ibis Melbourne Hotel and Apartments
15-21 Therry Street, Melbourne, VIC

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 369 av 1000 recensioner" "
8 - Bra i betyg. 449 av 1000 recensioner" "
6 - Okej i betyg. 123 av 1000 recensioner" "
4 - Dåligt i betyg. 35 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 24 av 1000 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
Bra centralt läge, god frukost, rymligt rum, trevlig och bekväm vistelse
Bodde här 3 nätter i januari 2020
Svar från The ibis Team 17 jan. 2020
Tack så mycket för att du delade din erfarenhet med oss. Vi är glada över att din vistelse var rolig. Tack igen och vi ser fram emot att välkomna Yu igen inom en snar framtid. Vänliga Hälsningar, The ibis Team

10/10 Fantastiskt

Jemima

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the location. Restaurant was basic but nice! Room was clean and not too tiny but enough for a one night. Easy to access and locate, plenty around and very central. Definitely recommend. Smelt really lovely!
Bodde här 1 natt i april 2024
Svar från The ibis team 15 apr. 2024
Dear , Jemima Thank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

10/10 Fantastiskt

Narelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location, clean comfy bed
Bodde här 4 nätter i april 2024
Svar från The ibis team 15 apr. 2024
Dear , Narelle Thank you for your lovely review of your experience at Ibis Melbourne - it is valued and appreciated. We hope to welcome you back to Melbourne in the not too distant future. Kind Regards, Guest Relations

10/10 Fantastiskt

michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Within the free ride tram zone close to city centre heaps of shops restaurants cafes
Bodde här 3 nätter i mars 2024
Svar från The ibis team 6 apr. 2024
Dear , Michael Thank you for taking the time to write about your experience with us. We are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Kind Regards, Guest Relations.

10/10 Fantastiskt

Jerome, Tsujigado

Gillade: Renlighet och personal och service
Friendly staff
Bodde här 1 natt i mars 2024
Svar från The ibis team 16 mars 2024
Dear , Jerome Thank you so very much for taking the time to review your recent stay. It is pleasing to read that you found the reception service to be exceptional. The team does work hard to provide genuine high quality service to all our guests. I will personally thank Morgan for making your stay special, but they all will really love reading your kind feedback. I hope to welcome you back again soon. Kind Regards,

2/10 Väldigt dåligt

Ng Christy Shuet

Gillade inte: Personal och service
We do NOT recommend this hotel. The staff were very unfriendly and inefficient. The receptionist was the rudest people I have met in my entire trip in the friendly country of Australia. Moreover, there isn’t a self-check out box that allows people to drop their access cards. Long queues all the time. Make sure you leave enough time if you are in a hurry. Also, the hotel location is really bad. It is 30 minutes away from the drop off location of the airport sky bus, which appeared to be the only public transportation from the airport. Even the closest tram station required a 15-minute walk (with heavy suitcases), and there was only a tram once every 20 minutes. Rooms are not small but very noisy. We could hear the sound of coffee cups and spoons from the room next door every morning. I was expecting more from the Ibis group but this is just disappointing.
Bodde här 3 nätter i mars 2024
Svar från The ibis team 11 mars 2024
Dear , Ng Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 Bra

Elaine

Reste med familj och småbarn, Reste med familjen
Gillade: Bekvämligheter
Near tram stop, breakfast ok but more pastries would have been nice
Bodde här 1 natt i mars 2024
Svar från The ibis team 9 mars 2024
Dear , Elaine Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

8/10 Bra

Rachelle

Gillade: Renlighet och personal och service
Bodde här 3 nätter i februari 2024
Svar från The ibis team 9 mars 2024
Dear , Rachelle Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations

8/10 Bra

ming kong

Bodde här 2 nätter i februari 2024
Svar från The ibis team 23 mars 2024
Dear , Ming Kong Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

6/10 Okej

Sarah

Bodde här 1 natt i februari 2024
Svar från The ibis team 23 mars 2024
Dear , SarahThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

4/10 Dåligt

Gary

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
All the corridors were were quite filthy as was the motel in general, rooms were like being in a cave due to being surrounded by high rises to the point that window blinds had to be kept shut for privacy. There breakfast was just okay with food all being cold. Staff were friendly
Bodde här 3 nätter i februari 2024
Svar från The ibis team 24 feb. 2024
Dear , Gary Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards

8/10 Bra

Cassandra

Bodde här 1 natt i februari 2024
Svar från The ibis team 23 mars 2024
Dear , Cassandra Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

4/10 Dåligt

Rima

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was unappealing and lacked customer service. The staff was unhelpful and disorganised. Upon check out we were asked to pay for one of the rooms already paid for at the time of check in. Water and basic amenities were lacking. No shampoo even in the bathrooms.
Bodde här 1 natt i januari 2024
Svar från The ibis team 2 feb. 2024
Dear , RimaThank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

10/10 Fantastiskt

Adrian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were helpful and very friendly
Bodde här 1 natt i januari 2024
Svar från The ibis team 2 feb. 2024
Dear, AdrianThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

6/10 Okej

OSANO

Reste med familjen
Nothing.
Bodde här 2 nätter i januari 2024
Svar från The ibis team 2 feb. 2024
Dear , OSANOThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

8/10 Bra

Madhavi

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Staff was very helpful
Bodde här 1 natt i januari 2024
Svar från The ibis team 2 feb. 2024
Dear , MadhaviThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

6/10 Okej

Charlotte Bror

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Fint hotel og værelse. Fin placering til de ting vi skulle i byen. Fint udvalg i morgenmadsbuffeten, dog meget kold.
Bodde här 2 nätter i januari 2024
Svar från The ibis team 3 feb. 2024
Dear , Charlotte Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaringen bij Ibis Melbourne Hotel and Apartments. Wij stellen het op prijs dat u uw zorgen en uw lof deelt. Wij hopen dat u ons in de nabije toekomst de kans wilt geven om u van dienst te zijn. Hartelijke groeten

10/10 Fantastiskt

Sujeet

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A bit of noise by neighbouring room
Bodde här 1 natt i januari 2024
Svar från The ibis team 2 feb. 2024
Dear , SujeetThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations

8/10 Bra

Augusto c r

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel bem localizado! Quarto pequeno. Café da manhã ok. Tudo ocorreu bem!
Bodde här 6 nätter i januari 2024
Svar från The ibis team 27 jan. 2024
Dear , Augusto c rObrigado por reservar um tempo para escrever sobre sua experiência conosco. Estamos muito satisfeitos em saber que você gostou da sua estadia. Esperamos recebê-lo novamente em breve. Atenciosamente,Relações com convidados

8/10 Bra

Samira

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is close to CBD.It is very convenient. You can catch the tram quite easy. Staff are approachable.condition of the room is reasonably cleaned.
Bodde här 3 nätter i januari 2024
Svar från The ibis team 27 jan. 2024
Dear , SamiraThank you for your lovely review of your experience at Ibis Melbourne - it is valued and appreciated. We hope to welcome you back to Melbourne in the not too distant future. Kind Regards, Guest Relations.

10/10 Fantastiskt

Melinda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was in my budget and easy to access from transport. It was also close to the Queen Victorian Market. Breakfast was available if you wanted or I could stroll to the Queen Victoria Market for breakfast.
Bodde här 1 natt i januari 2024
Svar från The ibis team 27 jan. 2024
Dear , MelindaThank you for taking the time to write about your experience with us. We are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Kind Regards, Guest Relations

10/10 Fantastiskt

Simona

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
.............
Bodde här 1 natt i januari 2024
Svar från The ibis team 23 jan. 2024
Dear , SimonaThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

10/10 Fantastiskt

Katja

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Es hat allen Komfort, den man sich von einem Ibis wünscht: 24 Std Rezeption mit sehr nettem Personal, dass immer hilft. Gepäckaufbewahrung, Parkhaus (35 AUS die Nacht günstig bei der Lage), Safe, Waschmaschine und Trocknet auf 3 Etagen. Zimmer etwas in die Jahre gekommen, aber sauber und praktisch. Und die direkte Lage am Victoria-Market ist perfekt (auch für ein schnelles Frühstück).
Bodde här 1 natt i januari 2024
Svar från The ibis team 22 jan. 2024
Beste KatjaHartelijk dank dat u de tijd heeft genomen om uw recente verblijf te beoordelen. Het is fijn om te lezen dat u de receptie als uitstekend heeft ervaren.Het team werkt er hard aan om al onze gasten echte service van hoge kwaliteit te bieden.Ik zal Morgan persoonlijk bedanken voor het speciaal maken van uw verblijf, maar ze zullen het allemaal erg leuk vinden om uw vriendelijke feedback te lezen. Ik hoop u snel weer te mogen verwelkomen. Met vriendelijke groeten,Gastrelaties

6/10 Okej

Heather

Bodde här 1 natt i januari 2024
Svar från The ibis team 20 jan. 2024
Dear , HeatherThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 Bra

Pauline

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very conveniently located. Staff very helpful. Room neat and tidy. Has all necessary amenities. If you want a decent hotel but looking to save money on luxuries then Ibis is perfect. Arrived back after long days of touring to comfortable bed. Little bit noisy but otherwise perfect for the budget traveller.
Bodde här 7 nätter i januari 2024
Svar från The ibis team 20 jan. 2024
Dear , Pauline Thank you so very much for taking the time to review your recent stay. It is pleasing to read that you found the reception service to be exceptional. The team does work hard to provide genuine high quality service to all our guests. I will personally thank Morgan for making your stay special, but they all will really love reading your kind feedback. I hope to welcome you back again soon. Kind Regards,

6/10 Okej

Sandra

Reste i grupp
Gillade: Renlighet och personal och service
Good value for money, but there was only 1 bin in the room, the window was not able to be opened, so no fresh air and the cupboard was too short to hang a dress. Pretty standard things a hotel room should offer.
Bodde här 2 nätter i januari 2024
Svar från The ibis team 20 jan. 2024
Dear , SandraThank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

10/10 Fantastiskt

Jun

Bodde här 6 nätter i januari 2024
Svar från The ibis team 20 jan. 2024
Dear , JunThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

6/10 Okej

Fidel, Chula Vista

Bodde här 9 nätter i januari 2024
Svar från The ibis team 20 jan. 2024
Dear , FidelThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 Bra

Yishu

Bodde här 2 nätter i januari 2024
Svar från The ibis team 6 feb. 2024
Dear , YishuThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

10/10 Fantastiskt

karltzy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nice staff
Bodde här 1 natt i januari 2024
Svar från The ibis team 13 jan. 2024
Dear , KarltzyThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards,

8/10 Bra

Amy

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overall the room was clean and tidy, few small things could of made our stay better like 3 people need more then 2 towels, the hair and body wash in the shower on the wall was empty.
Bodde här 1 natt i januari 2024
Svar från The ibis team 13 jan. 2024
Dear ,Amy Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

10/10 Fantastiskt

TATSUYA

Bodde här 4 nätter i januari 2024
Svar från The ibis team 13 jan. 2024
Dear , TatsuyaThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards,

6/10 Okej

Junko, Koshigaya Akayama

Gillade: Renlighet, personal och service och bekvämligheter
No USB port in the room
Bodde här 9 nätter i december 2023
Svar från The ibis team 3 feb. 2024
Dear , JunkoThank you, your comments are appreciated and will be followed up. Kind Regards, Guest Relations.

8/10 Bra

Troy

Bodde här 3 nätter i januari 2024
Svar från The ibis team 9 jan. 2024
Dear , Troy Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 Bra

Priyashni

Gillade: Personal och service och boendets skick och faciliteter
Everything was good, opposite Victoria Market, Tram to mall 5 min walk down street, 10 to 15 min walk to everything is not too far. Safe underground carparkJust needs a good clean of everything
Bodde här 2 nätter i januari 2024
Svar från The ibis team 9 jan. 2024
Dear ,Priyashni Thank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future. Warm Regards Guest Relations.

10/10 Fantastiskt

Inna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i december 2023
Svar från The ibis team 9 jan. 2024
Dear , InnaThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

6/10 Okej

Monika

Reste med sin partner
Gillade: Personal och service och bekvämligheter
The property looks tired and in need of an upgrade. The staff are friendly and helpful. The location is really good and its easy to get around to the city centre.
Svar från The ibis team 9 jan. 2024
Dear , MonikaThank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

8/10 Bra

MINGYEONG

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från The ibis team 8 jan. 2024
Dear ,MINGYEONGThank you very much for your review & hope to see you again very soon.

6/10 Okej

Adrianne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff! Lovely and very helpful! The staff really made our stay great! Thanks to the amazing team. Would be great if the room had a microwave but just small inconvenience compared to the overall experience!
Bodde här 10 nätter i december 2023
Svar från The ibis team 30 dec. 2023
Dear, Adriaanne Thank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

2/10 Väldigt dåligt

Shuai

Bodde här 2 nätter i december 2023
Svar från The ibis team 30 dec. 2023
Dear , ShuaiThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations

10/10 Fantastiskt

PAVAN

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
it was a good hotel nice place to stay for 1 night or 2 nights as well.
Bodde här 1 natt i december 2023
Svar från The ibis team 30 dec. 2023
Dear , PAWANThank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

10/10 Fantastiskt

Beata

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed here for 5 days. It was always clean and quiet. The staff was very helpful. We explored the city from here and had a wonderful time in Melbourne.
Bodde här 5 nätter i december 2023
Svar från The ibis team 30 dec. 2023
Dear , BeataThank you for your fabulous review of your experience at Ibis Melbourne Hotel and Apartments. The team is delighted to know that you enjoyed the service as well as the facilities at the Resort - and we hope overall you enjoyed Melbourne so much so that you will return in the not too distant future. Kind Regards, Guest Relations.

2/10 Väldigt dåligt

Andrey

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Very basic. Hard to control aircon. Cumbersome parking (I probably got fine before I received parking instructions and permit). No tidy bags in the bin and no spare bag in the room. No view from the window.
Bodde här 1 natt i december 2023
Svar från The ibis team 30 dec. 2023
Dear ,Andrey Thank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

10/10 Fantastiskt

Hamid, Baulkham Hills

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is located in one of the best places of Melbourne.
Svar från The ibis team 30 dec. 2023
Dear , HamidThank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

10/10 Fantastiskt

ALUTH

Bodde här 1 natt i december 2023
Svar från The ibis team 22 dec. 2023
Dear , ALUTH Thank you so very much for your comments, we look forward to welcoming you back to Melbourne in the near future. Kind Regards, Guest Relations.

6/10 Okej

Ronald

Reste med sin partner
Gillade: Renlighet och personal och service
The hair drier did not operate despite being tested days before. No drinking glasses. Only 1 face washer. No hand towel. Only 1 tidy bin . Pillows need replacing (very flat)
Bodde här 1 natt i december 2023
Svar från The ibis team 18 dec. 2023
Dear , Ronald Thank you for taking the time to provide feedback on your recent stay. I regret the shortcomings in service you have reported from housekeeping and our Executive Housekeeper will certainly address this with her Team Mem

10/10 Fantastiskt

Yasunobu

Gillade: Renlighet, personal och service och boendets skick och faciliteter
アパートメントとなっているがフロント常設
Bodde här 5 nätter i december 2023
Svar från The ibis team 16 dec. 2023
やすのぶ様 ご親切なフィードバックをありがとうございました。 休暇を十分に楽しんでいただけたようで大変嬉しく思います。 敬具、ゲスト関係。

8/10 Bra

Osamu

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ルームキーが時々作動しなくなり、その都度レセプションデスクに行く必要が生じたので採点を引き下げた。
Bodde här 2 nätter i december 2023
Svar från The ibis team 12 dec. 2023
Dear , Osamu ビス メルボルンでのご体験についての素敵なレビューをいただきありがとうございます - それは高く評価されています。近いうちにメルボルンにまたお越しいただけることを楽しみにしております。敬具、ゲス

8/10 Bra

David

Bodde här 4 nätter i december 2023
Svar från The ibis team 31 dec. 2023
Dear , David Thank you for your kind feedback. It is nice to know that you fully enjoyed your break. Kind Regards, Guest Relations.

8/10 Bra

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
Short stay
Good hotel with access to the CBD. Parking was reasonable and on-site but a tight entrance - but didn’t have any problems. Breakfast a little pricey and cheaper can be found elsewhere.
Bodde här 2 nätter i december 2023
Svar från The ibis team 10 dec. 2023
Dear , GuestThank you for taking the time to tell us about your experience at Ibis Melbourne Hotel and Apartments. We appreciate you sharing your concerns as well as your praise. We hope that you will give us the opportunity serve you in the near future.Warm RegardsGuest Relations