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Recensioner av Southbank Apartments - Freshwater Place

4 out of 5
Southbank Apartments - Freshwater Place
1 Freshwater Place, Southbank, VIC

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 131 av 232 recensioner" "
8 - Bra i betyg. 65 av 232 recensioner" "
6 - Okej i betyg. 25 av 232 recensioner" "
4 - Dåligt i betyg. 7 av 232 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 232 recensioner" "

9,0/10

Renlighet

8,0/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

Recensioner

8/10 Bra

Michael

Gillade: Renlighet
View 10 Restaurants 10 Keys -no wifi ,no luggage rocks,no for cloths,not when we arrived later we got them One key instad of 2 No explanation how to use intercom system Nonexplanation how to behave in fire Well equiped Very comfortobal stay
Bodde här 8 nätter i januari 2024

10/10 Fantastiskt

Dennis

Gillade: Renlighet och rummets bekvämlighet
Perfect spot,great apartment
Bodde här 4 nätter i december 2022
Svar från FWP 11 feb. 2023
Dear DennisThank you for the fantastic score for your stay at Freshwater Place. We truly value your loyalty and would love to welcome you back in the near future.Warm regards.Guest Services Team

10/10 Fantastiskt

Dennis

Bodde här 5 nätter i november 2022
Svar från FWP 23 nov. 2022
We appreciate the fantastic post-stay rating Dennis. We certainly value your loyalty and would love to see you back soon.Guest Services Team

8/10 Bra

Tammy

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Good location, very clean. The only thing was that couldn’t use the washing machine which was an inconvenience but we managed.
Bodde här 3 nätter i april 2022

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Lady allocated to us was helpful, good location and overall good place.
Bodde här 4 nätter i december 2021

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2020

10/10 Fantastiskt

sargon

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i juni 2020

10/10 Fantastiskt

C D

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Great location and service
Bodde här 5 nätter i mars 2020
Svar från The Southbank Apartments Team. 5 maj 2020
Dear Valued Guest, Thank you for booking with us and taking the time to provide us with your 10 out of 10 rating. We are glad to see that our location and service exceeded your expectations. Best regards.

8/10 Bra

Verifierad resenär

Bodde här 2 nätter i november 2017
Svar från The Southbank Apartments Team 18 mars 2020
Dear Valued Guest, Thank you for providing us with your rating. We hope you enjoyed your stay with us. Best regards.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och bekvämligheter
Bodde här 14 nätter i december 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and the property is clean and well maintained.
Bodde här 6 nätter i december 2019
Svar från Robin 8 jan. 2020
Hello, Thank you kindly for you feedback. I will pass on this to our teams. Thank you again, Kind Regards, Robin

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i december 2019

10/10 Fantastiskt

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
location was amazing and a very nice place to stay.
Bodde här 2 nätter i december 2019
Svar från Robin 29 dec. 2019
Hi There, Thank you so much for your great feedback. Please come stay with us again :) Kind Regards, Robin

8/10 Bra

Tony B.

Gillade: Renlighet
Great Location ... not easy to check on
We have stayed at Freshwater Place twice. BOTH times it was complicated to "check in." This is because the building is mostly residential ... and front desk does NOT support VRBO clients. The location is perfect and the building is very nice. HOWEVER, you have to watch a video and get approved to use the gym. It takes 30 mins to get approved for a 60 minute workout.
Bodde här 2 nätter i november 2019

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Location is good but the apartment is getting a bit tired and the wifi didn't work at all.
Bodde här 2 nätter i november 2019
Svar från GM 30 dec. 2019
Thank you so much, please advise of the apartments number so that we can check it and make sure it exceeds your expectations next time.

8/10 Bra

Verifierad resenär

Gillade: Renlighet
Bodde här 2 nätter i oktober 2019
Svar från Robin 18 nov. 2019
Thank you kindly for you feedback. Kind Regards, The Southbank Apartments Team

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable apartment in terrific location. Professionally greeted and introduced into the apartment with ease. Our apartment was on the 25th floor with wonderful views of the river, bay and city. Will return again and have no hesitation in recommending this apartment number 2509. Dallas and Toni.
Bodde här 2 nätter i oktober 2019
Svar från Robin 18 nov. 2019
Dear Dallas and Toni, Thank you for your amazing feedback. We endeavor to make our guest have the best experience during their stay with us. We look forward to see you again. Kind Regards, The Southbank Apartment Team

10/10 Fantastiskt

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Well appointed. Wonderful management team
Bodde här 3 nätter i oktober 2019
Svar från Robin 18 nov. 2019
Hello, Thank you for taking the time to tell us of your experience. Kind Regards, The Southbank Apartments Team

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to shops, ammenities and restaurants . The room was fully self contained
Bodde här 2 nätter i oktober 2019
Svar från Robin 18 nov. 2019
Hello, Thank you kindly for your feedback. Do contact us for your next stay :) Kind Regards, The Southbank Apartment Team

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Brilliant view!! We asked for it in advance, and it made a huge difference
Bodde här 2 nätter i september 2019
Svar från Robin 18 nov. 2019
Hello There, Thank you for your kind review. Do advise us for your next visit :) Kind Regards, The Southbank Apartment Team.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location is great - central to everything. The apartment was lovely and had everything we needed. The service was excellent - friendly, informative and efficient. We will definitely stay there again and recommend it to friends and family.
Bodde här 2 nätter i september 2019
Svar från Robin 18 nov. 2019
Hello, Thank you for your amazing feedback. We endeavor to make our guest have the best experience possible. We look forward to your next visit with us. Kind Regards, The Southbank Apartments Team

10/10 Fantastiskt

Douglas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Will use again
Amazing :-)
Bodde här 2 nätter i augusti 2019

8/10 Bra

Jay

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location and amenities. Friend staff and easy check in.
Bodde här 2 nätter i augusti 2019

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Centrally located, spacious, well-equipped, beautiful garden and indoor pool on the 10th floor, IGA and wide variety of take away food shops right outside.
Bodde här 2 nätter i juli 2019

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very welcoming when we check in. Place was in the perfect location, very tidy abd had the kitchen needs we required.
Bodde här 3 nätter i juli 2019

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing view's and frendly staff and residants. Hop,skip and jump to crown !, 😆
Bodde här 2 nätter i juli 2019

8/10 Bra

Alan

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i juli 2019

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent location
Excellent location and property.
Bodde här 2 nätter i juli 2019

10/10 Fantastiskt

Verifierad resenär

Bodde här 2 nätter i juli 2019

2/10 Väldigt dåligt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The property was great beautiful views well worth the money...My husband got for me as I have been sick and going through chemo therapy and in and out of hospital and it was my birthday he wanted to surprise me which he did. My husband had organised a couple of family members to meet us at the appartments as he had also made 9pm dinner arrangements at crown casino. As we were getting ready we had foxtel on the tv on the music channel when a couple of family members arrived. As we were about to leave for dinner he received a phone call stating that we are having a party and that we had 15 min to pack our stuff and and leave the premises....as you could imagine we were a little confused about this. We tried to talk to the lady asking what is it we had done to deserve this treatment she insisted we were having a party and we have to leave right away with no refunds. We then showed her There was no party there only 1 friend my mum and dad and my uncle and auntie there and we were just about to walking out the door as we had a 9pm dinner booking. They did not care about this and insisted that we had to leave ASAP she then went and got security we have not long arrived and had the apartment booked for the weekend...due to this happening we missed our dinner arrangements and had to leave ASAP in disbelief. I have never been so disappointed and so disgusted by the treatment we received it was my 49th birthday we are not kids and didn’t deserve to be treated this way very disappoint
Bodde här 2 nätter i juni 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i maj 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i april 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The view was amazing , there was no tooth paste which was annoying Other than that had a good time
Bodde här 2 nätter i mars 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2019

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent amenities. Great location and view. Felt at home right away, communication and instructions were excellent. Definitely a memorable stay, will be back again.
Bodde här 2 nätter i mars 2019

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Facilities were great however the induction is quite annoying
Bodde här 4 nätter i mars 2019

10/10 Fantastiskt

Verifierad resenär

Bodde här 2 nätter i mars 2019

10/10 Fantastiskt

Helen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
What a view
Check in was a convoluted process, however the staff were amazing and the view was incredible, I’d stay again in a heartbeat
Bodde här 3 nätter i mars 2019

10/10 Fantastiskt

Verifierad resenär

Bodde här 2 nätter i februari 2019

4/10 Dåligt

John

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2019

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
If you’re travelling the very annoying thing being there is no where to store your bags before check in and after check out
Bodde här 2 nätter i januari 2019

10/10 Fantastiskt

Kent M.

Perfect Location
Great building, great amenities and amazing location.
Bodde här 8 nätter i januari 2019

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location Left the car in the car park and walked everywhere. Good security in the building too. The apartment was well set up and the kitchen had plenty of crockery etc.. We didnt cook though. The bed was comfy and the small balcony overlooking the Yarra was great for the NY fireworks. Furniture getting a bit tired and carpet in bad need of stretching plus there was a large crack on the mirror in the bathroom door. The walls could also do with a freshen up. Overall very enjoyable. The guy who met us at the property was great and showed us everything we needed to know. Would definitely stay again.
Bodde här 2 nätter i december 2018

6/10 Okej

Savanah, Melbourne

Reste i grupp, Reste med sin partner
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Stay in room 2712 Veiws were good and loaction was great however.... Floor boards had big air bubbles underneath which made some places weird to walk on, broken blinds that couldn't come down, the bench looked like it hadnt been wipped down there was stains and cup marks still on there.. aircon didnt work so the room was veryy hot and couldnt even open no windows or nothing! Oh and one of the wheels on one of the beds was just sitting there so when you sit on it.. it broke! Then get charged a 50$ weekend check in fee when we checked out that wasn't specified on the site prior to booking! Disappointing is and understatement!! Wouldn't stay here again.
Bodde här 2 nätter i november 2018

6/10 Okej

Verifierad resenär

Gillade inte: Personal och service
Great Location, the property interior was nothing like the photo shown to sell it.
Bodde här 3 nätter i oktober 2018

8/10 Bra

Shane, Ballarat

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location , clean room and very helpfully booking on arrival.
Bodde här 2 nätter i september 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
excellent location
great experience in booking in & comfortable property
Bodde här 2 nätter i september 2018

8/10 Bra

Janice

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Close to convention centre. The mattress was a bit soft and the shower was a water saver with the flow not very strong. Better shower in the pool area. Pool area was great.
Bodde här 5 nätter i juli 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect and luxurious
Million dollar view, very quiet, great beds, easy for shopping and so close to the Yarra - will go again
Bodde här 2 nätter i juli 2018