Hotell nära Minh Dam berget

"Hotellet är utmärkt med jättebra frukost. Rummen är fina och rena. Däremot den privata stranden har mycket att förbättra. När jag var där med min familj var det väldigt mycket skräp på stranden, dessutom var det mycket olja i sanden, både i havet och på land. Mycket tråkigt att ett femstjärnigt hotell ej har någon personal som sköter detta. Så därför blir vårt betyg ej toppklass, utan bara godkänt. Hoppas vi kan komma tillbaka i framtiden, till en femstjärnigt ren strand. "

"Our room was wonderfully cosy and beautifully decorated, with a spacious bunk bed that our kids absolutely loved—a rare and thoughtful touch compared to the usual double bed in family rooms. What truly sets this hotel apart is its exceptional team. When my wife had a medical emergency, the staff went above and beyond: one kindly drove us to the hospital and stayed with me throughout to help translate, while another looked after our two children and kept them happily entertained. Their kindness, professionalism, and genuine care made all the difference. A heartfelt thank you to the entire Iconic Long Hai Hotel staff—you turned a challenging situation into an experience of outstanding hospitality. Would highly recommend."

"Rummen och hotellet var rent och fint. Fint poolområde, dock svårt att få solstolar då gäster var nere vid poolen vid 6-7 tiden för att reservera dem. Maten var god på de restaurangerna. Det fanns nästan inga restauranger utanför hotellområdet att gå till, det fanns inte heller några affärer inom gångavstånd som var öppna."

"Rummen något slitna. Men ett trevligt hotell. Personalen var väldigt trevlig och tillmötesgående. Bra läge med egna stolar på stranden."

"Great resort with a relaxing and harmonious vibe. A lovely beach accessible from the resort or a lovely pool for those who prefer that instead. The room was clean and private, high standard. We also enjoyed good breakfast and dinner service along spa treatments. Family friendly! Would recommend strongly."

"Firstly, I must commend you on the exceptional quality of the hotel room and the pool area. The room was beautifully designed, immaculately clean, and provided all the comforts one could wish for. The pool area was equally impressive, offering a relaxing and pleasant environment that greatly enhanced our stay. However, I regret to inform you that our experience at the hotel restaurant was far from satisfactory. The service was consistently disappointing, with wait times for meals stretching between one and two hours on multiple occasions. Additionally, there were several instances where drinks were served only after the food had already been brought to the table, even after multiple reminders. Many times, we saw other guests give up and leave the restaurant without being served. Out of the seven days we stayed at the hotel, we were given two dinners without payment due to the poor service. Upon arrival we were told that the free minibar, including only two beers and four sodas, where the only free drinks included. However, after we contacted Expedia about this they said the one refill per day was complimentary and called the hotel. I believe that with improvements to the restaurant service and overall service, your hotel could offer a much better experience for all guests. However, based on our experience, the service significantly brought down the overall rating."

"Disappointing service that does not match the Pullman brand My family booked two rooms (2 adults and one 17-year-old) through Hotels.com, with payment upon arrival. After a very long and exhausting journey from Hanoi to Ho Chi Minh City, a delayed flight, and more than three hours in a taxi to Vung Tau, we arrived at the hotel expecting a professional and welcoming experience. Unfortunately, that was not the case. The reception staff was rude and unwelcoming. They initially prepared invoices for two rooms and assigned us rooms far apart, despite it being clear that we were one family. Only after we explicitly said that we would pay for both rooms together and requested rooms close to each other did they reconsider. We were also asked to pay extra for breakfast for our 17-year-old. According to Hotels.com, when two adults book one room, breakfast is included. This was not explained clearly in advance. The receptionist said they would discuss this with the manager, but no one followed up with us. We had to go back to the front desk ourselves, only to be told that nothing would change. The overall service level was poor, even compared to much more modest hotels. Breakfast was particularly disappointing and absolutely not worth the price of 530,000 VND per person. The quality and selection did not match the cost or the hotel’s claimed standard. The room itself was spacious but cleanliness was inconsistent. The sofa had visible stains and lamps covered in dust. "