Privat strand, vit sandstrand, solstolar och parasoller

Recensioner av Hyatt Ziva Rose Hall - All Inclusive

5 out of 5
Hyatt Ziva Rose Hall - All Inclusive
Rose Hall, Montego Bay, Saint James

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 694 av 1004 recensioner" "
8 - Bra i betyg. 186 av 1004 recensioner" "
6 - Okej i betyg. 69 av 1004 recensioner" "
4 - Dåligt i betyg. 25 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 30 av 1004 recensioner" "

9,4/10

Renlighet

9,4/10

Personal och service

9,0/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

8/10 Bra

Chevonne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property but not too much of a beach, Helpful staff, food okay but couldn’t get reservations for most of the restaurants which sucked!
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Betty

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024

8/10 Bra

Candy

Gillade: Renlighet och personal och service
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

gina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Sheena

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great time at the property and will definitely go back. The jerk chicken hut was amazing!
Bodde här 5 nätter i april 2024

6/10 Okej

David C Heck

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
While my family and I enjoyed our stay, the place did not meet expectations primarily because the showers malfunctioned throughout the trip. On our first night, we noticed the showers did not maintain temperature and fluctuated from freezing cool to scalding hot regardless of where you set the temp. We notified the resort, and they told us it would be fixed the next day - no big deal. Unfortunately, the shower was not fixed, and I had to play dodge the scalding hot shower with my 4-year-old son and 6-year-old daughter every night of our stay - very disappointing. When I gave feedback at check out, I was told it was a systemic issue and was offered $50 a night for the inconvenience. I also had a cabanan charged to my account that i did not rent. I had a cabana for two days and had three on my bill. It was removed, but this place was less than satisfactory in light of other offenses.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Devon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed for 6 nights and enjoyed every moment of every day.
Bodde här 5 nätter i april 2024

4/10 Dåligt

Goran

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Property appears in poor/dated condition. There is strong odor in hallways. Also, we paid for a suite with an ocean view but got one with a view of the Choisez restaurant. I brought this to the attention of Reception and they offered another room that had the view to the ocean completely blocked off by a palm tree. We felt cheated in that we did not receive the upgrade for which we had been charged a fee.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Ayako

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were nice and the facility was great. Wish there were more variety of events especially catered towards teenagers.
Bodde här 4 nätter i april 2024

6/10 Okej

Vanessa

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
My room smelled of mold. The entertainment during the day was very boring. I will say the food was delicious, we really enjoyed the jerk chicken. The employees were amazing, very friendly and very welcoming. Shout out to Elvis for his service.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Cigdem

Reste med familjen
Excellent resort with great staff, great food , amazing coffee!! We are going again. A couple of things; there were no fresh lime and lemon for drinks and food and it is puzzling to us why this resort can’t offer fresh lime/lemon. Another suggestion is please have a business suite with divided rooms for individuals for online meetings. Overall amazing!
Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Didem

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We landed at MBJ airport. We didn’t book transportation prior but that wasn’t a problem. We took the authorized taxis to Hyatt Ziva for $35 (it was 2 adults two children). We got to the hotel and they gave us our room right away. Our room was clean and there was no smell which I was worried about reading reviews. We traveled with a 2 year old and a 6 month old so we stuck to eating at the Choicez Buffet for basically every meal and we have no regrets. The food was not bad at all. I generally don’t eat meat outside so I stuck to fish and the salmon was delicious. There were lots of options and the options changed every night. The buffet was convenient for our schedule bc we didn’t need to make reservations like the other restaurants. We were there from Tuesday - Friday. The pool area was generally empty. We found seats by the pool easily everyday. It was SO family friendly. Everyone was with their kids and babies. Everyone had floaties and strollers around the property which was nice. The beach was very small but enough for us with the kids. It’s not where an adult would really want to swim bc it’s enclosed and super calm. Overall, we read lots of mixed reviews so we were unsure of our expectations but it definitely exceeded my expectations. everyone was friendly. The food selection was good. The place was clean. That’s all that really mattered for us and we were very pleased. I would recommend.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Shamika

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay was amazing! our King Swim Up suite was luxurious!! Staff were kind, helpful, and fun. Activities were endless! Drinks were AMAZING. We had a blast!! Can't wait to go back!!
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Iyesha Monique

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place was beautiful
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

LaToya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was beautiful, the staff were wonderful. My room was clean and updated. The hotel provided top shelf liquor. We ate at local restaurants and had breakfast at the resort. The food at the resort was okay but not great. Will be coming back in the future.
Bodde här 3 nätter i april 2024

8/10 Bra

Norman

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The grounds were beautiful and very well maintained. The staff were extremely nice and attentive. Never encountered someone who looked unhappy that worked there. The rooms are a little dated but very clean. Halls were quiet outside the rooms. Definitely need to ask questions about your room selection and area you are being placed in. Food was good but need to learn ways to control flies around food and food being exposed at outside venues.
Bodde här 3 nätter i april 2024

6/10 Okej

Carla

Gillade: Personal och service
Bodde här 4 nätter i april 2024

8/10 Bra

Chastity A

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was amazing …always went above and beyond! Food was delicious…and great options available at the buffet! Property not very family oriented. The beach is very small which was disappointing! I tried to walk to the adjoining beach also owned by Hyatt with my 15 and 16 year old and was told we could not be there because it was adult only…it didn’t make sense…it wasn’t a nude beach and the beach for family was so small! The restaurant availability was also disappointing if you travel with family! I understand if I had toddlers or small children but 15 and 16 year olds know how to behave …the entertainment at this place was also not good! Some days they even canceled the entertainment because they were using their staff for another private event …that was disappointing as well. I would not go to this place with teens! This is more of a couples focused hotel…although the one we rented said family! The staff however were amazing!
Bodde här 5 nätter i april 2024
Svar från Sherry-kay 15 apr. 2024
Dear Chastity,Thank you for sharing your experience with us. We're thrilled to hear that our staff provided exceptional service and that you enjoyed the delicious food options at our buffet. However, we're sorry to learn that certain aspects of your stay did not meet your expectations, particularly in terms of family-friendliness and entertainment. Your feedback regarding the beach access, restaurant availability, and entertainment is important to us, and we'll certainly take it into consideration as we strive to enhance our guest experience. We apologize for any inconvenience caused and appreciate your understanding. Should you decide to visit us again in the future, we would be delighted to assist you in finding accommodations that better suit your needs. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Bra

Melisa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful resort. Rooms were really nice and clean. Hotel staff were very accommodating. Had some minor concerns and they were quickly addressed. Great views from our ocean front room.
Bodde här 3 nätter i april 2024
Svar från Sherry 11 apr. 2024
Dear Melisa,We're thrilled you enjoyed your stay! It's great to hear you found the resort beautiful and the rooms clean and comfortable. Our staff always aim to accommodate guests promptly, and we're pleased we could address any concerns you had. We hope you cherished the oceanfront views, and we'd love to welcome you back for another fantastic stay soon!

10/10 Fantastiskt

Monica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i mars 2024
Svar från Sherry 10 apr. 2024
Dear Monica,Thank you very much for taking the time to rate our service/product with a perfect score! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're delighted to have met your expectations. If you ever have any feedback or suggestions for improvement in the future, please feel free to reach out. We appreciate your support and look forward to serving you again soon!

8/10 Bra

LeeAnn

Bodde här 7 nätter i mars 2024
Svar från Sherry 4 apr. 2024
Dear LeeAnn,Thank you for choosing to stay with us and for rating your experience. We're glad to see that you had a positive stay overall. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Best regards,

6/10 Okej

TIMRAJH

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Sherry 4 apr. 2024
Dear Timrajh,Thank you for your feedback and for choosing to stay with us. We regret that your experience was not as exceptional as we aim for. Your comments are valuable, and we will use them to improve. We hope to have the opportunity to provide you with a better experience in the future.Best regards,

8/10 Bra

Abisola

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Food was great!
Bodde här 4 nätter i mars 2024
Svar från Sherry 2 apr. 2024
Dear Abisola,Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you enjoyed the dining experience and found the food to be great! Your satisfaction is our top priority, and we're delighted that we could meet your expectations in this regard.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Fantastiskt

Gisela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love it!
Bodde här 4 nätter i mars 2024
Svar från Sherry 2 apr. 2024
Dear Gisela,Thank you for choosing to stay with us and for your excellent rating! We're thrilled to hear that you had a fantastic experience during your time with us. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations.Should you have any specific feedback or requests in the future, please don't hesitate to reach out. We look forward to welcoming you back for another outstanding stay.Warm regards,

4/10 Dåligt

John

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
We are currently here and there is no water. We have been told that it would be on and working three different times during the day, all of these times have come and gone and still no water . Very dissatisfied so far
Svar från Sherry 2 apr. 2024
Dear John,We sincerely apologize for the inconvenience you're experiencing with the water supply during your stay. We understand the frustration this situation has caused you. We deeply regret any disruption to your plans and comfort. Our utmost priority is to ensure that all our guests have a pleasant and seamless experience during their time with us. Please accept our sincerest apologies for the inconvenience, and we appreciate your patience and understanding.

6/10 Okej

ganya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från Sherry 2 apr. 2024
Dear Ganya,Thank you for selecting our establishment for your stay and for sharing your feedback. We value your rating and remain dedicated to enhancing our services continuously. Should you have any particular concerns or suggestions to improve your experience, please feel free to contact us. We eagerly anticipate the chance to welcome you back for a more pleasurable stay in the future.Warm regards,

8/10 Bra

Scott

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall the property was great. The amenities were all as advertised. The rooms were clean and well stocked. The pools were always clean and well tended. The French restaurant was disappointing while the others were great. Chevelle, our server in the Italian restaurant was spectacular!!
Bodde här 4 nätter i mars 2024
Svar från Sherry 28 mars 2024
Dear Scott,Thank you for your feedback. We're glad to hear you enjoyed your stay overall and found our amenities and rooms to your satisfaction. We apologize for any disappointment with our French restaurant but are pleased to know that you had a great experience at our other dining venues. We'll pass your compliments to Chevelle for her exceptional service. We look forward to welcoming you back in the future.Best regards,

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome place all the way around.
Bodde här 4 nätter i mars 2024
Svar från Sherry 28 mars 2024
Dear Michael,Thank you for your kind words! We're thrilled to hear that you had an awesome experience during your stay with us. Providing exceptional service and ensuring our guests' satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic experience in the future.Best regards,

10/10 Fantastiskt

Razanna

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was amazing, grounds were stunning and the food and entertainment was great! Our room was spotless except the bathtub. The reef was amazing too. Would go back !!
Bodde här 3 nätter i mars 2024
Svar från Sherry 27 mars 2024
Dear Razanna,Thank you for your wonderful review! We're thrilled you enjoyed our amazing staff, stunning grounds, and great food and entertainment. We apologize for the oversight with the bathtub cleanliness and will address it promptly. We're glad you enjoyed the reef and would love to welcome you back for another great stay!

10/10 Fantastiskt

Shayla

Gillade: Renlighet
Svar från Sherry 25 mars 2024
Dear Shayla,Thank you for taking the time to rate your recent stay with us. We appreciate your perfect score of 5 out of 5. Your satisfaction is important to us, and we're glad to see that you had a positive experience during your time with us.If you have any specific feedback or if there's anything we could have done to make your stay even better, please don't hesitate to let us know. We value your input and strive to continuously improve our services.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 Fantastiskt

Joseph

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Charlene & Joe We stayed at The Hyatt Ziva Rose Hall and will say the experience was nothing short of amazing. This has to be one of the most well up-kept resorts I've ever been to. The facilities were all clean and well taken care of. Upon check-in the staff at the front desk were all very friendly and helpful. We were met with refreshing drinks and although we were almost 3 hours early for check-in, we were given access to the resort grounds. The food was amazing!!! The jerk hut is a quick grab but one of the best of the resort. The food choices at the buffet restaurant Choices were in abundance. We rented the pool cabanas for two days and our staff were extremely helpful and made sure we wanted for nothing. I would like to recognize two of the staff members Nadine & Jenniel who accommodated us during our renting of the cabanas. We barely had to move for anything and the staff aided us with NOT ONE complaint no matter how hot it was. Quite frankly the entire staff was just as nice and friendly the entire time. This was my birthday trip and the staff at The Hyatt Ziva Rose Hall was able to send Champagne and a delicious slice of cake to the room for me. What a surprise! Having access to the all adults Hyatt Zilara side was also pleasing as well. We took a walk over to the Zilara side and ended up dining at Rootz and that saved us from leaving the resort. Would definitely recommend this place to groups of all ages! See you all next time!
Bodde här 3 nätter i mars 2024
Svar från Sherry 25 mars 2024
Dear Joseph,Thank you so much for taking the time to share your wonderful experience at The Hyatt Ziva Rose Hall with us! We are thrilled to hear that your stay was nothing short of amazing and that you found our resort to be one of the most well-kept you've ever visited.It brings us immense joy to know that you were impressed with our clean and well-maintained facilities, and that our front desk staff provided you with friendly and helpful service, even accommodating your early arrival with access to the resort grounds.We're delighted that you enjoyed the variety and quality of our dining options, including the jerk hut and Choices buffet restaurant. It's fantastic to hear that you had a fantastic experience renting the pool cabanas and that Nadine & Jenniel provided exceptional service throughout your stay.We're honored to have been a part of your birthday celebration and are thrilled that we could surprise you with Champagne and a delicious slice of cake in your room. We're glad you were able to explore the adults-only Hyatt Zilara side and enjoy dining at Rootz.Thank you for recommending our resort to groups of all ages. We can't wait to welcome you back for another fantastic stay. See you next time!Warm regards,

8/10 Bra

Tania

Gillade: Renlighet och personal och service
Bodde här 8 nätter i januari 2024
Svar från Sherry 25 mars 2024
Dear Tania,Thank you for taking the time to rate your recent stay with us. We're pleased to see that you rated your experience a 4 out of 5. Your feedback is important to us, and we hope that you had an overall enjoyable stay with us.If there is anything specific you would like to share or any areas where we could improve, please don't hesitate to reach out. We value your input and strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,

10/10 Fantastiskt

Abrar, Toronto

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall we had a great experience here. The dining options, pool area, beach, kids club and grounds were great for a family with young kids. The drawbacks were that the rooms were a bit old with the fan blowing cold air over our beds and we had issues a couple of nights with rowdy drunks running through the halls at night waking us up. But overall, it was a fun place with hospitable staff and a lively but not overcrowded atmosphere with well kept picturesque grounds.
Bodde här 5 nätter i mars 2024
Svar från Sherry 19 mars 2024
Dear Abrar,Thank you for sharing your experience with us. We're pleased to hear that you and your family enjoyed our dining options, pool area, beach, kids club, and grounds. Ensuring families have a memorable time is important to us.We apologize for the inconvenience caused by the room conditions and noise disturbances. Your feedback is appreciated, and we will address these issues to ensure a more comfortable stay for our guests.Despite these challenges, we're glad you found our staff hospitable and enjoyed the atmosphere and well-kept grounds. We look forward to welcoming you back for another enjoyable stay. Thank you for choosing us.Kind regards

10/10 Fantastiskt

Vivian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Sherry 19 mars 2024
Dear Vivian,Thank you so much for giving us a perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you have any specific feedback or suggestions for us, please feel free to reach out. We look forward to welcoming you back for another wonderful stay in the future!Kind regards

10/10 Fantastiskt

Sabrina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från Sherry 19 mars 2024
Dear Sabrina,We greatly appreciate your perfect rating! It brings us immense joy to learn that your stay with us was truly exceptional. Ensuring your satisfaction is our utmost priority, and we're overjoyed to have met your expectations. Should you have any feedback or suggestions for us, please don't hesitate to share. We eagerly anticipate the opportunity to host you again for another remarkable experience in the future!Best regards

10/10 Fantastiskt

Michelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sherry 13 mars 2024
Dear Michelle,Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic stay. Your 5/5 rating is greatly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful visit in the future.Warm regards,

10/10 Fantastiskt

kendrel

Reste med sin partner
Gillade: Bekvämligheter
Very friendly staff. Awesome property. Very accomodating
Bodde här 3 nätter i mars 2024
Svar från Sherry 12 mars 2024
Dear Kendrel,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that our staff made you feel welcome. It was our pleasure to accommodate you, and we hope to welcome you back soon for another wonderful experience.Warm regards,

8/10 Bra

Dennis

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful resort. Plenty to eat and variety and sufficient sunshine. Nice atmosphere and entertainment. Never ventured outside property.
Bodde här 4 nätter i mars 2024
Svar från Sherry 11 mars 2024
Dear Dennis,Thank you for your wonderful feedback! We're delighted to hear that you found our resort beautiful with ample dining options, variety, and plenty of sunshine. It's great to know that you enjoyed the atmosphere and entertainment during your stay. We're thrilled to have provided an all-encompassing experience that kept you within the property. We look forward to welcoming you back for another memorable stay!

8/10 Bra

Neha Harish

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Sherry 6 mars 2024
Dear Neha,Thank you for taking the time to share your feedback with us. We appreciate your 4/5 rating, and we're glad to know you chose our services. If you have any specific comments or suggestions in the future, feel free to let us know. We value your input and look forward to welcoming you back for an even better experience.Best regards,

10/10 Fantastiskt

Shyla Monae

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Sherry 29 feb. 2024
Dear Shyla,Thank you for taking the time to rate your recent experience with us, and for the outstanding 5/5 rating! We are delighted to hear that you had a positive stay.Your satisfaction is our top priority, and we are thrilled that we met your expectations during your time with us. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we would love to hear more from you.Once again, thank you for choosing us. We look forward to welcoming you back for another excellent experience in the future.

10/10 Fantastiskt

Traceyann

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i februari 2024
Svar från Sherry 28 feb. 2024
Dear Traceyann,Thank you for your excellent 5/5 rating! We're delighted to know that you had a positive experience during your stay. If you ever have any specific feedback or suggestions, feel free to share. We look forward to welcoming you back for another fantastic stay.Best regards,

10/10 Fantastiskt

Vipul

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good food choices and excellent service.
Bodde här 2 nätter i februari 2024
Svar från Sherry 28 feb. 2024
Dear Vipul,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our good food choices and experienced excellent service. Your satisfaction is our priority, and we look forward to serving you again on your next visit.Best regards,

10/10 Fantastiskt

Denise

Bodde här 5 nätter i februari 2024
Svar från Sherry-Kay 21 mars 2024
Dear Denise,Thank you for taking the time to rate your recent stay with us. We're thrilled to see that you had a perfect 5/5 experience! Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon.

10/10 Fantastiskt

Stephen

Bodde här 5 nätter i februari 2024
Svar från Sherry-Kay 21 mars 2024
Dear Stephen,Thank you for sharing your recent experience with us. We are delighted to see that you had a flawless 5/5 stay! Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to welcome you back soon.

10/10 Fantastiskt

Jason

Reste med sin partner
Gillade: Boendets skick och faciliteter
Great resort had an amazing time
Bodde här 4 nätter i februari 2024
Svar från Sherry 22 feb. 2024
Dear Jason,Thank you for sharing your positive experience! We're thrilled to hear that you had an amazing time at our resort. We appreciate your kind words and hope to welcome you back for more wonderful moments.Best Regards,

6/10 Okej

Vishwanath

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Careless and Rude staff demanding tips without quality service. Arrogance /poor service / lack of customer care.
Bodde här 3 nätter i februari 2024
Svar från Sherry-Kay 20 feb. 2024
Dear Vishwanath,We sincerely apologize for the disappointing experience you had with our staff during your stay. We take your feedback seriously, and we are committed to addressing the issues you raised. Providing quality service with genuine care is our priority, and we regret any instance where this fell short.Rest assured, we will conduct a thorough investigation into the behavior you described, and appropriate measures will be taken to ensure our staff upholds the highest standards of professionalism and courtesy. Your feedback is crucial for our continuous improvement, and we appreciate you bringing this matter to our attention.We value your patronage and hope to have the opportunity to restore your confidence in our service during any future visits.Thank you for your understanding.Best regards,

10/10 Fantastiskt

Shuqun

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is a beautiful property. Food options are great, staff are friendly. We had a hiccup upon check in. The general manager & his staff did a great job in the recovery. We were quite impressed how General Manager was involved in follow ups on the rest of the stays while we were there. Things happen, what really matters the most how they handle the challenge. We enjoyed the stay and highly recommend the property.
Bodde här 4 nätter i februari 2024
Svar från Sherry-Kay 20 feb. 2024
Dear Shuqun, Thank you for sharing your positive experience with us. We are thrilled to hear that you found our property beautiful and enjoyed the great food options. Your kind words about our friendly staff are truly appreciated.While we regret any hiccup you experienced during check-in, we are pleased to hear that our General Manager and the team effectively addressed the issue, demonstrating our commitment to excellent service and guest satisfaction. We appreciate your understanding and patience in such situations.It's heartening to know that you were impressed with the follow-ups and the level of involvement from our General Manager throughout the rest of your stay. We agree that how challenges are handled is crucial, and we are delighted to have exceeded your expectations in this regard.Thank you for recommending our property, and we look forward to welcoming you back for another enjoyable stay.Best regards,

10/10 Fantastiskt

Bria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 3 nätter i november 2023
Svar från Sherry-Kay 19 feb. 2024
Dear Baria,Thank you for your concise yet wonderful review! We're delighted to hear that you had an excellent experience with us. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again soon.Best regards,

10/10 Fantastiskt

Silpa

Bodde här 5 nätter i februari 2024
Svar från Sherry-Kay 21 mars 2024
Dear Silpa,Thank you for rating your recent stay with us a perfect 5/5! We're delighted that you had a wonderful experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again in the future.Warm regards,

10/10 Fantastiskt

Stacey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Sherry-Kay 19 feb. 2024
Dear Stacey,Thank you for taking the time to rate us 5/5! We appreciate your positive feedback and are delighted to know that you had a great experience with us. We look forward to welcoming you back soon.Best regards,