Hotell nära Muddy Creek Preserve

“I had this room reserved and when I arrived to check in at the front desk the already fed-up employee said nope we are full! Eventually I got him to look at my phone and see that we did in fact have a confirmed reservation under my name at this very location. After some digging on the computer, he told us they must have overbooked and thus cancelled our room, but we "should get a refund". We had driven across the country at this point and now had nowhere to stay. The staff made it very obvious...

“DISAPPOINTED. I made my reservation through hotels.com, paid for the reservation, received a confirmation number, and receive the receipt of payment for the room. When I arrived at the hotel they had no record of my reservation. I attempted the contact hotels.com directly through your AI assistant, and receive no response. I was then forced to pay again for the room directly to the hotel. I find this to be completely unacceptable and expect someone to contact me directly to resolve this...

“Loved in! Very clean and modern with a great location right next to the mall. Friendly staff. Lovely bar area with a fire pit outside. Will stay again. ”

“Genuinely the cleanest, "fanciest" hotel I've ever stayed at. Our room was pristine. Javon made our check-in simple and easy. The only issue I had was that we couldn't adjust the temperature of the AC in our room (I like it ice cold lol), but it was still a comfortable temperature. Will DEFINITELY be staying here again if I come to the city again.”

“The room was run down and dirty. There wasn’t even a shower curtain for the shower. The staff was nice but the property was not good. ”

“We had to wait an additional 15 minutes beyond our 3 PM check-in time for one of our rooms.”

“We reserved a suite to sleep our party comfortably, all amenities needed were in the room. Plenty of luggage carts a key item we look for at all stays.”

“This was a very disappointing stay. The person checking me was watching a movie on their phone. There were boxes laying around counter. My room was ice cold when I got in. It was also the most uncomfortable bed I've ever slept on. There was a visible mess of wires coming out of the TV to the receiver box. But the absolute worst part was NO HAND SOAP of any kind in the room. The only soap available was the body wash in the shower. Extremely disappointing stay.”

“Room clean/quiet ”

“The place was great, very clean and great price!!”

“The heat does not work and some staff not all was rude to me and I woke up to my door open at 6 am ”

“Staff was friendly but property is showing its age. Couches and flooring are stained, walls are marked up. Worst part is they don’t have soft closing hinges and doors slam hard morning and night. Breakfast is just ok. Stay in this area often for work and with 4-5 other properties right in the vicinity, this one will be out of the rotation until updates are made. ”

“Staff is always welcoming. Nice rooms, always clean and smell good. Huge breakfast and it's always yummy. I always enjoy my stay and end up coming back. Thanks staff for everything.”

“Clean room, friendly staff, thankful for the mini store by the front desk for snacks and stuff. Only complaint was no microwave in the room, super inconvenient. ”