We arrived to water on the kitchen floor from a leaking fridge, and a freezer door that wouldn't shut with a light that stayed on (I wonder why the cleaning crew didn't see that?) Maintenance came and quickly fixed the issue. However, we would have given this 5-stars if not for the smokers that ruined our stay. Every time we opened the balcony door, smoke wafted into our unit, and it was overpowering whenever we tried to sit outside. We tried to deal with it for about 8 hrs. and asked the people to stop, but they didn't, so we called the number on our reservations. It went to voice mail; I left a message; called the next morning & left a message; called again and spoke with someone; called again that afternoon and spoke with someone else - never got any resolution or compensation. Only excuses that we didn't call "immediately". Didn't matter, since they never did anything anyway. People were still smoking the morning we left. People were also smoking by the pool, and there was a strong smell of smoke in the lobby. So much for the "smoke-free" property, and 24-hour surveillance. My suggestion - if you are non-smokers like we are, DO NOT stay here! You will most likely be miserable.