Hotell i Napoleon

“The rooms we very beautiful you can tell they were just redone but , i did request a down stairs room due to handicap but did not get one . The AC in my room barley worked as it stayed above 80 every night and day with the ac set at 62 . The water ran out of the pipes brown, every morning when first ran . The ice machine did not work at all and No coffee pot in the room and you had to take your own trash to the dumpster no xtra bags for the one little bucket . For a fast pinch it was ok but for...

“S”

“Somehow, the room key didn't work all sudden on the last day of stay. And the before the check out, a lady approached to my husband and screamed that he had to pay for the breakfast. First of all, it is not necessary to raise a voice to the guest, any circumstance. I don't know what confusion comes from but hopefully they have a little better employee education for future.”

“This hotel is a 10/10, love my stay and staff were so friendly. Will always be my first choice in Jackson MI.”

“The outside of the hotel looked dirty the same with the lobby. The elevator smelled horrible and room windows were filthy. The furniture was dusty. The shampoo bottles were moldy. I just don’t understand how can this place be in business. The pictures shown on the Expedia website weren’t real to what I expected. Please don’t stay there.”

“Excellent breakfast. Friendly staff. I will stay here again.”

“I loved the cleanliness of hotel and the many things we had access to, our studio room had a refrigerator and also a sofa bed that was very convenient we also had green apples available if needed and hot tea and coffee if needed to relax/kick back. Our staff was wonderful. The breakfast was so fresh and tasty.”

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“The place is great. It’s clean and cozy and was very friendly and accommodating. The only things I didn’t like was the hot water smelled like sulfur and the bed was way to soft for my liking. Other than those two things it was perfect.”

“The staff is more than helpful. I forgot to include that I needed a room on the first floor due to a handicap and the staff was more than willing to accommodate our family. I also forgot my key inside the room and they were so helpful to get me back in. All the breakfast that was served was hot and well stocked. I would definitely stay here again.”

“Convienent location for everything in Jackson county”

“The room was great. But the staff was not customer service oriented. Our welcome was not welcoming. Staff looked down and mumbled. And there was no half and half for breakfast coffee. They just had creamer with sugar”