First,upon walking into my room after check in, the AC was completely off, curtains open and the room was 80 degrees. It is July in Texas, the AC should be at least set to 75. Fortunately, I had somewhere to be right after check in so I turned on my AC and left.When I returned, it had cooled off some but it was still uncomfortably warm. I contacted the front desk, she explained that it was normal, took me to a room down the hall to see if it was cooler and of course it wasn’t because the system was off. She turned it on and it never actually turned on. She offered to move us to another room but it was late and I didn’t want to wait hours for another room to cool off so I could sleep. The owner must need to save a few bucks but he certainly isn’t spending it upgrading the rooms.The room itself is in rough shape. It desperately needs upgrading and repairs done. The toilet seat was broken, the shower head was sticking out of a hole in the wall, the leather part of the headboard was torn, the bottom of the bathroom door had chipped paint.
Last, housekeeping needs to be retrained on how to clean a room properly. There were rings on the surface indicative of a cup sitting there so that surface hadn’t been wiped down, same with the desk. The shower head was completely crusted over with grime and hard water, hair on the counter and most importantly NO toilet paper. This hotel is priced far above what it’s worth. It should be priced as a Super 8 or similar bc that’s the quality it is
