Reception

Recensioner av Crystalbrook Kingsley

4.5 out of 5
Crystalbrook Kingsley
282 King St, Newcastle, NSW

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 198 av 293 recensioner" "
8 - Bra i betyg. 58 av 293 recensioner" "
6 - Okej i betyg. 22 av 293 recensioner" "
4 - Dåligt i betyg. 8 av 293 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 293 recensioner" "

9,6/10

Renlighet

9,2/10

Personal och service

9,0/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,4/10

Hållbarhet

Recensioner

6/10 Okej

Jessica

Reste med familj och småbarn
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet och bekvämligheter
The property was newish and modern designed but our rooms were so dusty....we moved a chair and the dusty that came off it was ridiculous. My husband, and myself suffer from a dust allergy so we both didn't sleep well as she kept sneezing. Along with the music from the park across the road was sooooo loud. They had some musician on and the music during the breaks was so loud that our kids couldn't get to sleep. Our shower had mold on the floor corners too. Pretty average experience and won't be recommending or staying at this particular venue again.
Bodde här 1 natt i april 2024

8/10 Bra

peter, Canberra, Australia

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place to stay and very central to everything
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Haely

Gillade: Renlighet, personal och service och boendets skick och faciliteter
What an amazing place to stay!.. we will deifnatly stay again beautiful rooms,beautiful food, and fabulous cocktails with a beautiful view looking over newcastle
Bodde här 1 natt i april 2024

8/10 Bra

Mark

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel had everything you needed and we were really happy with the room which had a beautiful view. The service was a bit more relaxed than what you would expect from a 5 star hotel but it didn’t bother us at all. We’ll be back when we’re in town.
Bodde här 2 nätter i mars 2024
Svar från Crystalbrook Kingsley 31 mars 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your room with a beautiful view and found everything you needed at our hotel. We appreciate your understanding regarding the service, and we'll strive to enhance it further. We look forward to welcoming you back next time you're in town

10/10 Fantastiskt

Anthony, Avoca Beach

Gillade: Renlighet, personal och service och boendets skick och faciliteter
lovely hotel that is a nice fitout of an old govt block and well done. very comfortable bed and nice room. The water pressure is not great though
Bodde här 1 natt i mars 2024
Svar från Crystalbrook Kingsley 31 mars 2024
Thank you for your kind words and feedback! We're delighted to hear that you enjoyed our hotel's unique fitout and comfortable accommodations. We apologize for the inconvenience regarding the water pressure and appreciate you bringing it to our attention. We'll address this issue promptly to ensure a more enjoyable stay for our guests in the future. We hope to welcome you back soon for another pleasant experience!

10/10 Fantastiskt

Nathan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nicely updated. Very comfortable
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Jessica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved how central everything was. Room was stunning
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Karen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing space in a beautiful historic building. Will be back to take advantage of the dining options next time.
Bodde här 1 natt i februari 2024
Svar från The Crystalbrook Kingsley Team 29 feb. 2024
We are glad you enjoyed your stay and look forward to hosting you again Karen.

10/10 Fantastiskt

Matthew

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful hotel. Lovely staff. Hotel was clean and safe.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Jack

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved our short stay , would definitely recommend and will be back !
Bodde här 2 nätter i februari 2024
Svar från The Crystalbrook Kingsley Team 29 feb. 2024
Dear Jack, We are pleased to hear you enjoyed your stay at the Crystalbrook Kingsley, we look forward to hosting you again perhaps for a longer stay.

8/10 Bra

Helen, BOWRAL

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Whilst the property is lovely and the roof top bar is fantastic, the noise from the pub next door is terrible. When I complained twice about this, I was informed that " we normally warn people on check in" - too late when you have paid for the room!
Bodde här 2 nätter i februari 2024

8/10 Bra

Catherine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great inner-city location. Next to Town Hall, so be prepared for a loud clock tower chiming out every hour. Room was lovely.
Bodde här 1 natt i februari 2024

8/10 Bra

raymond

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No parking available. You have to park on the streets.
Bodde här 4 nätter i februari 2024
Svar från The Crystalbrook Kingsley Team 29 feb. 2024
Dear Raymond, We offer valet parking for guests; we do recommend booking this in before check in as our hotel is a heritage listed site and therefore has limited parking available. Additionally, the hotel partner with an offsite parking company called First Parking on 11 Argyle Street just a short walk from the hotel.

10/10 Fantastiskt

Linda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love it!
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Chloe

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

4/10 Dåligt

Kathryn

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not luxury. Don’t be fooled.
Definitely not luxury. Novotel would have had more luxury than this place. Mould in the bathroom. Housekeeping was not to standard. Super Expensive valet, in room dining was filthy. Overpriced food. Not even cooked well. So disappointing.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Robyn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable, colourful room. Close to everything. Traffic management around hotel difficult when not familiar with Newcastle.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Joan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
5 star service and accommodation
Bodde här 1 natt i februari 2024
Svar från The Crystalbrook Kingsley Team 29 feb. 2024
Dear Joan, We are pleased you enjoyed your stay at the Crystalbrook Kingsley, We hope to see you again soon.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Aveae

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place to stay. We Will book again. Great service. Clean. But get breakfast was great to have and enjoyed. Rooms clean and beautiful and quiet. Staff are very friendly and helpful and professional thank you. Recommend to anyone looking for a place to stay in Newcastle and booking was easy and cheap.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Louise

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely quiet location in Newcastle CBD closeby to entertainment, Restuarants and waterfront. Hotel staff very welcoming, friendly and helpful. Property very clean and comfortable
Bodde här 1 natt i januari 2024
Svar från The Crystalbrook Kingsley Team 31 jan. 2024
Hi Louise, Thank you for taking the time to provide us with feedback from your recent stay with us here at Crystalbrook Kingsley.Its so wonderful to hear you had the opportunity to experience all Kingsley and Newcastle has to offer. We hope to have the opportunity to welcome you back in the near future. Kindest Regards

10/10 Fantastiskt

Melinda

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från The Crystalbrook Kingsley Team 31 jan. 2024
Dear Melinda, Thank you for taking the time to provide us with feedback from your recent stay with us here at Crystalbrook Kingsley. We hope to have the opportunity to welcome you back again in the near future. Kindest Regards

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect shirt stay
Couple of mid week nights at the coast. Easy walk to Darby Street, the harbour, convenient to beaches. Lovely room (Urban King).
Bodde här 2 nätter i januari 2024
Svar från The Crystalbrook Kingsley Team 31 jan. 2024
Dear Peter, Thank you for taking the time to provide us with feedback from your recent stay with us here at Crystalbrook Kingsley. We hope to have the opportunity to welcome you back again in the near future. Kindest Regards

8/10 Bra

Anne

Bodde här 1 natt i januari 2024

8/10 Bra

Mark

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Jeffrey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från The Crystalbrook Kingsley Team 31 jan. 2024
Hi Jeffrey, Thank you for taking the time to provide us with feedback from your recent stay with us here at Crystalbrook Kingsley. We hope to have the opportunity to welcome you back again in the near future. Kindest Regards

8/10 Bra

Jayden

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice weekend stay
Comfortable stay overall. Staff are efficient and thoughtful.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Kris

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great overall experience
Bodde här 2 nätter i december 2023
Svar från The Crystalbrook Kingsley Team 17 jan. 2024
Dear Kris,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från The Crystalbrook Kingsley Team 17 jan. 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bra

JAMES

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent staff and well appointed rooms with a convenient location.
Bodde här 2 nätter i januari 2024
Svar från The Crystalbrook Kingsley Team 17 jan. 2024
Dear James,Thank you for the great review of our hotel! We are so glad that you enjoyed your stay and found our staff to be so friendly and helpful. We hope to see you again very soon.Sincerely,

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Reception was terrible, we arrived @ 2:25pm hoping that the room will be ready. Reception checked us in but told to wait as the room wasn’t ready and said they will call us when the room is ready. 3:15 and we still didn’t receive any calls so we approached the desk and was told that the room has been ready since 3pm. Receptionist was not that welcoming as they supposed to be, it’s as if you’re an outcast. Valet service is not a valet service at all, on check out, they maid us walk all through the side of the hotel with all our things. Terrible experience. The positive was the breakfast and the staff in the roundhouse restaurant were fantastic.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Zoe

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel in the heart of Newcastle. Great dining options overlooking the city on the rooftop.
Svar från The Crystalbrook Kingsley Team 17 jan. 2024
Dear Zoe,Thank you for taking the time to provide us with such a great review of our hotel! We are glad that you enjoyed your stay and had the opportunity to experience our amazing Roundhouse restaurant. We hope to see you again very soon.Sincerely,

8/10 Bra

Scott

Bodde här 1 natt i december 2023
Svar från The Crystalbrook Kingsley Team 31 jan. 2024
Dear Scott, Thank you for taking the time to provide us with feedback from your recent stay with us here at Crystalbrook Kingsley. We hope to have the opportunity to welcome you back again in the near future. Kindest Regards

10/10 Fantastiskt

Emily, Nowra

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från The Crystalbrook Kingsley Team 17 jan. 2024
Dear Emily,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bra

Allison

Reste med sin partner
Gillade: Renlighet
This is a lovely hotel but unfortunately the service on New Year’s Day was not of the standard that we expect from such a hotel. When we stayed there last year the service and calibre of buffet was incredible…this year it was not the case. They need to invest in more staff particularly given the amount they charged on NYE.
Bodde här 2 nätter i december 2023
Svar från The Crystalbrook Kingsley Team 31 jan. 2024
Dear Allison, Thank you for providing us with feedback from your recent stay with us. We appreciate you feedback regarding our staffing levels over this peak event, although it may not always be possible, we will always do our best to accommodate our guests needs specially during our events such as New Years. Your feedback has been passed directly onto our senior management team to ensure this is not the case in future. We hope to have the opportunity to reassure your confidence in Crystalbrook Kingsley. Kindest Regards

10/10 Fantastiskt

Kwan Kit

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything’s good and beautiful except there was actually no free parking space. The bar has great view and the staffs are nice
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Jawad

Bodde här 1 natt i december 2023
Svar från The Crystalbrook Kingsley Team 31 jan. 2024
Dear Jawad, Thank you for taking the time to provide us with feedback from your recent stay with us here at Crystalbrook Kingsley. We hope to have the opportunity to welcome you back again in the near future. Kindest Regards

10/10 Fantastiskt

Brendan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great establishment. Premium amenities. Free movies. Would stay here again, highly recommended in the Newcastle area.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Scott

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från The Crystalbrook Kingsley Team 31 jan. 2024
Dear Scott, Thank you for taking the time to provide us with feedback from your recent stay with us here at Crystalbrook Kingsley. We hope to have the opportunity to welcome you back again in the near future. Kindest Regards

6/10 Okej

Irene

Bodde här 1 natt i december 2023
Svar från The Crystalbrook Kingsley Team 31 jan. 2024
Hi Irene, Thank you for taking the time to provide us with feedback from your recent stay with us here at Crystalbrook Kingsley. We hope to have the opportunity to welcome you back again in the near futureKindest Regards

10/10 Fantastiskt

Alan

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel in great condition
Bodde här 2 nätter i december 2023
Svar från The Crystalbrook Kingsley Team 22 dec. 2023
Hi Alan, Thanks so much for your feedback. We are so pleased to hear you enjoyed your stay with us and had the opportunity to experience Kingsley. We hope to welcome you back again soon. Kindest Regards

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
숙박평
깨끗했어요 위치도 좋구요
Bodde här 2 nätter i december 2023
Svar från The Crystalbrook Kingsley Team 22 dec. 2023
Thank you for taking the time to provide us with a review from your recent stay. We are glad you enjoyed your time with us and hope to welcome you back again soon. Kindest Regards,

10/10 Fantastiskt

Michael

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Hotel
Bodde här 2 nätter i december 2023
Svar från The Crystalbrook Kingsley Team 22 dec. 2023
Hi Michael, Thank you for taking the time to provide us with feedback from your recent stay with us. We are so please to hear you got to enjoy all that Kingsley offers and hope to welcome you back again in the future. Kindest Regards

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable and clean in a great location.
Bodde här 7 nätter i november 2023

6/10 Okej

Matt

Bodde här 1 natt i november 2023
Svar från The Kingsley Team 22 dec. 2023
Hi Matt, Thanks so much for taking the time to provide us with feedback from your recent stay with us here at Crystalbrook Kingsley. We hope to have the opportunity to welcome you back again in the future. Kindest Regards,

10/10 Fantastiskt

Grace

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Ben

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Melissa

Bodde här 1 natt i november 2023
Svar från The Kingsley Team 22 dec. 2023
Hi Melissa, We are so pleased to hear you had a great stay with us in Newcastle. We hope to welcome you back in Crystalbrook Kingsley in the future. Kindest Regards

10/10 Fantastiskt

Jane

Bodde här 1 natt i november 2023