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Recensioner av Matfen Hall Hotel, Golf and Spa

4 out of 5
Matfen Hall Hotel, Golf and Spa
Matfen Village, Newcastle-upon-Tyne, England

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 80 av 125 recensioner" "
8 - Bra i betyg. 31 av 125 recensioner" "
6 - Okej i betyg. 8 av 125 recensioner" "
4 - Dåligt i betyg. 3 av 125 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 125 recensioner" "

9,4/10

Renlighet

9,0/10

Personal och service

9,2/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The world's most expensive sauna!
Beautiful building and wonderfully friendly and efficient staff, but, for this kind of money, I would expect air conditioning in the rooms. I appreciate that the weather was unseasonably warm, but it was like an oven in my room and, although there was a little fan supplied, it really made no difference. I would imagine that adding air-conditioning would be difficult in such an old building, but to justify the price and the rating, I feel it is necessary and, if our summer's get hotter (as seems inevitable), this problem is going to be a regular occurrence.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Kevin

Bodde här 1 natt i november 2022

10/10 Fantastiskt

Alison.

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Jade

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Nick

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Stately home luxury
The rest of the hotel never quite lives up to the jaw-drooping grand entrance hall, but it's still all very impressive. The main dining room gives you an idea of what eating at Blandings Castle would have been like, the bed was very comfy, and the gym/pool are top notch
Bodde här 1 natt i juli 2022

10/10 Fantastiskt

T

Bodde här 1 natt i juli 2022

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Matfen
Lovely room, grounds and spa
Bodde här 1 natt i juni 2022

10/10 Fantastiskt

John

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2022

4/10 Dåligt

David

Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
£300 per night is an absolute rip off for a double room with damaged furniture, cracked bathroom sink, no coffee (they boast a coffee menu with five flavours), and one small bottle of water for two. After ringing reception for over an hour with no response, a member of staff turned up only because the in-room fire alarm was activated ! To his credit, he returned with extra water and sachets of coffee…..all decaf! C’mon Matfen you need to do better than this. Needless to say, despite being a beautiful place, I won’t be hurrying back, I’d like to keep my eye sockets.
Bodde här 1 natt i maj 2022

10/10 Fantastiskt

Anne

Bodde här 1 natt i maj 2022

10/10 Fantastiskt

Janet

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very clean and comfortable,staff were excellent
Bodde här 2 nätter i april 2022

10/10 Fantastiskt

Susan

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful hotel. Excellent food and service, comfortable bed.
Bodde här 1 natt i mars 2022

10/10 Fantastiskt

John

Bodde här 1 natt i mars 2022

10/10 Fantastiskt

Anne

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing stay as always, look forward to the next
Bodde här 1 natt i februari 2022

10/10 Fantastiskt

Dennis

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stunning hotel with a very warm welcome!
A beautiful hotel that was beyond expectation. Very good service from arriving to leaving. Room was very clean, the hotel was very clean. Staff very friendly and helpful. Food was very good. Couldn’t find a fault with it.
Bodde här 2 nätter i januari 2022

10/10 Fantastiskt

Roy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A very classy building with good size rooms.
Bodde här 1 natt i september 2021

10/10 Fantastiskt

Lynn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Michael Silmon / Jes Poole - Room 37
Excellent all round. We’d like to make a special mention to Rebecca on reception who went above and beyond to make us feel so special and valued on arrival. The arrival had improved a great deal generally since my last stay a few years ago as had other aspects of the hotel, including the drinks quality / knowledge and staff service. My only slight negative observation was that through the day if sat at a table around the hotel, staff didn’t come to ask if we wanted drinks. We had to go up to the bars to order drinks. In a hotel of this standard and price you’d expect continuous table service generally in the lounge or outdoor areas. Only other slight observation was the water pressure in the shower in the family room (37) was a bit weak. Overall we had such an amazing stay and the refurbishment is absolutely beautiful. The grand hall was so special especially with the very personal touch with the piano player girl who was amazing and brought a tear to our eye. She also came and spoke to us and made us feel very welcome and comfortable. The Emerald restaurant was also incredible and the food, drinks and service was amazing. The spa was great as usual. Thank you for a truly unforgettable stay!
Bodde här 2 nätter i september 2021

10/10 Fantastiskt

Gerard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2021

6/10 Okej

Jonathan

Gillade: Renlighet
Bodde här 2 nätter i augusti 2021

10/10 Fantastiskt

Dyanne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent in every way
Bodde här 2 nätter i augusti 2021

10/10 Fantastiskt

C

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wedding vs regular hotel guests
I do wish hotels wouldn't muddle up paying guests with weddings. The staff here worked very hard to alleviate the problems but because of lack of space the wedding parties creating a disturbance to regular guests looking for peace and quiet. They did upgrade one of our rooms when we complained but the fundamental problem is you can't have peace and quiet and a wedding!
Bodde här 2 nätter i augusti 2021

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och rummets bekvämlighet
First class
Attended for a wedding and was pleased to see lots of parking areas. Staff were first class and shout out to Desmond unbelievable! Room needed an update however very clean and comfortable. Retreat is top drawer for an early morning splash. Breakfast good but could be better. Overall thoroughly recommend it.
Bodde här 1 natt i augusti 2021

10/10 Fantastiskt

Brooke

Bodde här 1 natt i augusti 2021

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Keeps the old world charm but with modern facilities.
Bodde här 1 natt i juni 2021

10/10 Fantastiskt

M

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best hotel ?
Excellent hotel, superb food wonderful friendly helpful staff. They could not do enough for you. Probably best hotel I have ever stayed in, in this country or abroad.
Rear of hotel
View across the golf course
Main hall
Bodde här 2 nätter i juni 2021

10/10 Fantastiskt

Roberta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super
We had a lovely overnight stay using the pool, sauna, Turkish and jacuzzi in a very safe way, during the pandemic. The dinner and breakfast were delicious and the service and friendliness of the staff was excellent. Our favourite spot as sitting by the roaring log fire in the great hall with a drink before dinner.
Bodde här 1 natt i november 2020

8/10 Bra

na, newcastle

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful hotel in a great location, my only negative comment was that we had to ask 3 times for tea, toast and juice at breakfast
Bodde här 1 natt i september 2020
Svar från Melanie 17 sep. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Jill

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2020
Svar från Melanie 17 sep. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2020

8/10 Bra

Robbie, Yorkshire

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely accommodating staff good food nice rooms and beautiful grounds 👍
Bodde här 1 natt i februari 2020

10/10 Fantastiskt

david

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Top Drawer
Beautiful setting, lovely rooms and gym. Excellent friendly staff.
Bodde här 2 nätter i februari 2020

10/10 Fantastiskt

Steve, Newcastle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful old house set in county located near golf course and not to far from Newcastle rooms were clean and spacious decor was lovely breakfast was good
Bodde här 1 natt i februari 2020

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Grounds and great hall & library dining room. Spa facilities also very good
Bodde här 2 nätter i januari 2020

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
fantastic building. nice rooms. good fitness and spa facilities.
Bodde här 1 natt i december 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2019

8/10 Bra

Bradley

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Just lost the edge to be extra special
This Hall is set in lovely setting with large golf course. The hotel room we stayed in was spacious, however it was very old. In some aspects this was grand and special but there was also little details which made our stay slightly less impressive. It such details as the big bulky old CD player in the room, the carpets in the room were very warn and bedding felt old and warm too which doesn’t make you feel comfortable. There was no plug near kettle ended up plugging it in on the floor. The spa was also pretty small and poor really I would not go if you are wanting a spa day. On the hand the evening meal in the library restaurant was fantastic and would definitely recommend if you stay here to have your dinner included.
Bodde här 1 natt i november 2019

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Recently went for a wedding so didn’t use the spa or golf facilities, venue and staff overall were excellent.
Bodde här 1 natt i oktober 2019

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic stay - our second visit. We had a room in the main building overlooking the garden - superb. Staff very helpful. Breakfast was exceptionally nice.
Bodde här 1 natt i oktober 2019

4/10 Dåligt

George

Gillade inte: Renlighet och rummets bekvämlighet
Dissapointed
Having booked a “deal” through you, we were given a Garrett at the top of the hotel, we requested another room, but as we were on a deal they would allow us to upgrade to another without charge but were advised we may hear some moose as it was above the gym. They ere not wrong, 3 hours of it from 6pm Antilles 9 pm fortunately we ate out in between. E had however to eat in the club house as the menu was the same as previous day, and we had struggled to find something we wanted from it. The other*restaurant was inundated with a collection of men drinking obviously prior to some other function
Bodde här 2 nätter i oktober 2019

8/10 Bra

BECKI

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay, we will be back.
Great place. Good value for money, super clean and luxurious facilities.
Bodde här 1 natt i oktober 2019

2/10 Väldigt dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They refused to give me my money back or change the dates for my anniversary gift to my wife because of a website mistake and I want if they understood and said you will need to pay a little extra to change the dates but no just took my money and run
Bodde här 1 natt i oktober 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i oktober 2019

10/10 Fantastiskt

Verifierad resenär

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A beautiful and well maintained property. Staff very helpful. Would return next time. Thanjs for a great night.
Bodde här 1 natt i oktober 2019

8/10 Bra

Sascha

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to be in the middle of a golf course.
Great place to be in the middle of a golf course. Small spa which is public. Rooms are nice and quiet. Good breakfast but with a suspicious service guy.
Bodde här 1 natt i september 2019

8/10 Bra

Lindsay

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2019

8/10 Bra

Sue

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Special break with friends
Excellent dinner and spent time in the spa while the boys played golf. Very friendly and professional staff in a stunning setting. Gym was well equipped too.
Bodde här 2 nätter i augusti 2019
Svar från Melanie 11 sep. 2019
Thank you for the kind words. We are delighted to hear that you had a great experience at Matfen Hall! Feedback like this helps us constantly improve our customer service experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. Please do hesitate to reach out if you have any more questions, comments, or concerns. Kind Regards, Matfen Hall Team

2/10 Väldigt dåligt

Verifierad resenär

Bodde här 1 natt i augusti 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet
Nice staff, good food, beautiful place, confortable and calm bedroom and clean spa
Bodde här 1 natt i augusti 2019

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2019

10/10 Fantastiskt

Verifierad resenär

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful setting , lovely rooms, good food, pleasant staff. Lovely place for the wedding we attended.
Bodde här 1 natt i augusti 2019