We booked this place for four days to move my son into college, but had to leave the next morning due to multiple issues:
1. No Parking: Upon arrival at 8 pm, there were no parking spaces, and we had to park at a nearby business. The garage was blocked by a truck, and we couldn’t find a suitable parking spot until 8:30 am the next morning.
2. Cold and Unwelcoming Atmosphere: The room was freezing, and it smelled like a damp, unused storage room. The smell improved only after turning off the AC and opening windows.
3. Non-Working Outlets: The dining area outlets didn’t work, and despite notifying the host, nothing was fixed.
4. Ant Infestation: We discovered ants crawling all over the kitchen counters waking up in the morning, which was unacceptable.
5. Slow Host Response: The host was slow to respond and didn’t return calls. Vrbo support couldn’t reach him until after 9 am, and no action was taken until noon.
6. No Alternative or reasonable Refund from host provided: After parking issue and finding the ants, we requested new arrangements, but none were offered. We had to leave, hoping for a reasonable refund, but have yet to receive one.