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"First room was not cleaned. Changed to a second room where clothes in drawer from earlier guest was still there. Front desk asked me to ignore it or book another hotel! Really bad service."

"Bra läge och rum/ sängar Tyvärr hade vi problem att få varmvatten i vårat rum. Blev kall dusch."

"Very clen rooms, only to improve somewhat bigger gym and a Sauna"

"Jätte bra !"

"Otroligt vacker lobby. Rummen är ok men aningen sunkiga. Varför måste amerikaner ha heltäckningsmatta nästan överallt?"

"Heater was not working, was freezing inside the room with my winter coat on. Reception did not care at all. Hotel was filled with crackheads and prostitutes. Ended up checking in at Warwick Allerton after 15 minutes at Freehand. Great location at least!"

"The hotel is nicely located in Chicago, within walking distance of some very cool areas. However, the hotel itself feels quite old and not very clean. You can clearly see dust, stains, and even some old hairs in the room. The carpet is unattractive, and the bathroom has mold in several places. There was also a lot of dust or greasy buildup around the electrical outlets. If you stay on the 8th floor, as we did, you may have to wait a long time for the elevator. In the mornings, the cleaning staff are very loud, and you can hear them talking and shouting in the corridors. The doors are not soundproof and also let light from the hallway into the room at night, which is quite disturbing. The reception staff were not particularly friendly compared to other hotels we stayed at during our trip. They seemed stressed and somewhat short in their communication. Additionally, the snacks in our room had already been opened by previous guests, which was odd and honestly quite unpleasant."

"Allt är toppen, hotellen som ligger vägg i vägg åt båda hållen är 3 gånger så dyra så du får mycket för pengarna när du bor där då det är nära till allt. Ok rummen är välstädade. Du kan få vänta på hissen dock på morgonen och vid 11."

"Rent och fint rum precis som lobby"