Spahotell i Northwest San Antonio

“This was our 5th year for our annual girls trip. We absolutely love it here. Everyone is so kind and happy to help. Resort is spotless. My only complaint was we asked for more towels for the pool area and were told we can only have 1 even though there were 50 folded towels available. If it’s a problem i have a solution.. get bigger towels!! Also, maybe have someone washing them throughout the day.”

“Avoid this Hyatt during holiday weekends. The hotel management was a complete disaster and this was one of the worst hotel experiences I’ve had. The official check-in time is 4:00 PM. We arrived at 4:10 PM, but it took nearly two hours before we got our room keys. Traffic in front of the hotel was completely backed up. Our car sat in line for about an hour just to reach valet parking. The valet operation was clearly understaffed and unable to handle the number of arriving guests. After finally...

“Beware on charges, we couldnt find close parking space so we had to do valet parking for 182 dollars for 36 hours, they charged 25 dollars 2 times for service then you find you can use it for drinks if you dont use them you loose them, we wanted to use it the 2 day our check out day they didnt alliw it, pool was dirty like black grease all around, and chairs with this black mud as well, nice hotel, but also i found a cockroach in my room.”

“As soon as I got there I was not treated by valet, then got charged twice for a room I had already paid for, room service in the morning was also banging on doors around 8 am cleaning rooms and I couldn’t even get proper rest, honestly disappointed”

“Great breakfast, and very nice room”

“Amazing hotel and clean whe”

“Amazing hotel! Great service!”