This is a difficult review to write. Our room was nice, simple but clean. The food was what you’d expect from an all inclusive style resort. The staff we interacted with on a day to day basis was tremendous. Milton from the activities and Julio Caesar who served drinks were both FABULOUS.They should be running the place!! Friendly, took time to remember us and learn about us. Howeve, the staff at the concierge was TERRIBLE. I will not try the to the resort solely because of their treatment. Upon arrival the man who greeted up was rude and short. He rolled his eyes and had rude remarks for every question we asked. Despite contacting the resort beforehand to have our rooms together, he would not put us together and told us there was no record (even after we showed him the emails). Upon check out we were told we had to leave immediately, even though our flight didn’t fly out for 7 hours. We could pay $90 USD for 3 extra hours. There was no where to put our bags, it was a horrible experience and lousy way to end the trip. One woman from
The converse he continued to watch us as we sat on the front steps, even taking photos of us that she appeared to be sending to her security team.