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“Unfortunately our rental car was stolen from the parking garage of the hotel while the valet parking had the key in their station. This matter is still under investigation by hotel, police and car rental company but we really hope that hotel assumes responsibility for this and increase security and processes in their parking and valet services. Of course this ruined our stay there, otherwise good.”

“The breakfast buffet was remarkable as were all the restaurants with the exception of the 'steakhouse'. The steak was just a little better than a minute steak with so much fat on them. They were almost inedible. But the tenderloin at the italian restaurant was fabulous!!”

“The activties during the day were basic, beach volleyball, water aerobics, bocce on the beach. Food at buffet was fresh and plentiful”

“We’ve been to multiple 4 to 5 star resorts and the Riu tops them all with exceptional staff service and incredible food. The resort, although fully booked is the perfect size for the amenities.We didn’t wait for drinks or for tables one time in our eight day stay. Our room was always clean and fresh and they turned down the bed bedsheets when we went out for dinner. Exceptional service.”

“Cuarto infestado de animales (chinches) demasiadas picaduras en cuerpo en general ”

“La experiencia en BON Hotel at Vidanta Nuevo Vallarta fue en general positiva, especialmente en cuanto a las habitaciones y la atención del personal. Las habitaciones son amplias, cómodas, muy bien equipadas y siempre se mantienen limpias; el servicio de camarista dos veces al día es un gran plus. El personal en general es muy amable y servicial, aunque en ocasiones falta claridad en la información sobre servicios e instalaciones. El complejo es muy grande, lo cual tiene ventajas y desventajas....

“Great new hotel, despite not having direct access to the beach, it was super comfortable, the pool area on the top is really nice (with 2 warm jacuzzi) and great views , rooms are super nice and clean (with partial sea view in the room we got), excellent breakfast, 24/7 parking garage FREE, without valet parking (we had bad experience before), and beach is literally 5 minutes away walking, definitely recommend the place for what you get and the price (it is even more worth it than some hotels...

“Todo bien, con excepción de la regadera del baño de la recámara y la puerta que no se podía asegurar. ”

“Beautiful property with exceptional staff and amenities ”

“Everything was perfect!”

“Got food poisoning from the recerved dinner in Restaurant Tokyo. Food quality in general there was the worst we had in our 2 weeks stay in Mexico. After getting very sick, we were not able to even get water bottle from the reception to help. When approaching the staff and the manager about the situation, not a single sign empathy or concern about the patients health was shown. Only a statememnt of "you cannot prove it is our fault". Entertaiment staff were exceptional.”

“Las instalaciones y el servicio del personal es de 5 estrellas ”

“This is a gorgeous resort with lovely service. Everyone very kind and helpful. I loved walking around and hearing all the amazing birds. Our room was spacious and very nice. Gorgeous grounds, too! The restaurants were good but not amazing - they are serving a lot of people. We enjoyed the poolside food (poke, ceviche, cheap nojitos!). The breakfast buffet was okay - liked the quesadilla station and the fresh fruit, and the pastries were good. But it was frenetic and crazy (go early!) and there...

“Lack of customer service, poor tasting food.”

“Best vacation ever”

“I loved the place and the crew there is very friendly and helpful”

“I recently stayed at Secrets Bahia Mita Surf & Spa and unfortunately the experience did not match the expectations of an adults-only resort. While the property is marketed as adults only, it shares facilities with Dreams Resort, and there were kids throughout many of the common areas. This made it feel less like a true adults-only getaway. The service at the lobby was also disappointing. Staff often didn’t know basic information such as opening and closing times for restaurants and amenities....

“Loved the suite we had and loved the location. Definitely will be back. ”

“Friendly staff, good food, great entertainment, our room could have been updated, we were on the 4th floor but there weren’t elevators. Can easily walk into town. ”