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“All was good, staff, food, location. Just the hole resort will need a little renovation soon. As they made it with Riu Flamingos.”

“Food is average but they do have a couple of decent bourbons. Makers and Bulleit”

“I”

“Está increíble el hotel y el Personal muy bueno en las albercas”

“La habitación está increíble, pero nos pusieron en el grand luxe porque Bon no está abierto, tiene alberca en el balcón, es un hotel ideal para familias, los servicios y eventos terminan a las 6 en su mayoría. El personal es amable y agradable. Hay que ir con la idea de caminar”

“Todo en general fue muy bueno, el servicio, el personal, el hotel estaba en buenas condiciones y muy bonito”

“We loved Benito up at the preferred pool he was great and our butler Elisabeth was great as well.”

“Overall our stay was amazing. Beautiful beaches, nice pools, rooms were clean and spacious. Staff was super friendly. If only Mexico would have beat England it would have been perfect”

“So far, this has been the most underwhelming vacation our family has ever experienced. While the resort boasts lovely rooms and great front-line staff, it completely falls short of the premium experience it promises. In luxury travel, the tiny details matter. While this property has the foundation to be truly exceptional, it is simply not run that way. For comparison, our family recently stayed at the Conrad Orlando, an experience that far exceeded this resort in every possible category from...

“Got food poisoning from the recerved dinner in Restaurant Tokyo. Food quality in general there was the worst we had in our 2 weeks stay in Mexico. After getting very sick, we were not able to even get water bottle from the reception to help. When approaching the staff and the manager about the situation, not a single sign empathy or concern about the patients health was shown. Only a statememnt of "you cannot prove it is our fault". Entertaiment staff were exceptional.”

“No air conditioning in restaurants at 37 celcuis in all the meals.”

“Unfortunately our rental car was stolen from the parking garage of the hotel while the valet parking had the key in their station. This matter is still under investigation by hotel, police and car rental company but we really hope that hotel assumes responsibility for this and increase security and processes in their parking and valet services. Of course this ruined our stay there, otherwise good.”

“Ivonne del front desk se dio cuenta que estábamos hospedándonos por la graduación de mi hijo y nos sorprendieron con un pequeño pastel personalizado en la habitación. Fue una muy linda experiencia”

“Servicio y atención de calidad! El mejor hotel de nuevo Vallarta”

“Beautiful beach and facilities Room was nice and breakfast was good”

“Todo excelente, menos los masajes en el SPA, no los recomiendo.”

“Las habitaciones, vistas, el spa y restaurantes te roban el aliento.”

“Be aware the resort is good drive from Puerto Vallarta. The resort is definitely more for relaxation. At least for our family, everything opens late but that’s not a big deal if you don’t wake up early. Overall, the resort is beautiful, maintained and clean throughout. We would definitely return.”