Thank you for your review. We apologize for the inconvenience caused by the limited availability of our spa during your stay, and for not informing you about it beforehand. We also regret that you found our reception staff to be unfriendly and unhelpful. We will address these issues with our team to ensure that we provide better service in the future. We are glad to hear that you had a positive experience with our pool bar and restaurant staff, and that you enjoyed the food. We hope that you will give us another chance to provide you with a better experience in the future.

Dear Lars,Thank you for your feedback. We’re sorry to hear that you didn’t feel safe in the area and that our breakfast didn’t meet your expectations. We’ll take your comments into consideration as we work to improve our services. Thank you for staying with us.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Olbia. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Fabio Laudadio Mercure Olbia

Dear Mr. Gustaf, Thank you for your feedback about your experience at the Mercure Olbia. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we forwarded your feedback to the right department in order to prevent future occurrences. We would have appreciated however a direct feedback from you during your stay, which as far as we know did not arrive. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Laudadio Mercure Olbia

Dear Guest, thank you for staying at Mercure Olbia recently and for sharing your evaluation. We hope you had a nice experience here, please accept our best regards. Fabio Laudadio Rooms division manager Mercure Olbia

Dear Anna, thank you for your feedback regarding your recent stay at Mercure Olbia. We are glad you enjoyed your stay at Mercure Olbia, regarding the rooms, the service and the wellness center. We are very sorry you had not the chance to try our new outdoor swiming pool, we hope you will have the chance to visit us soon again, now that it is open and fully functional. We look forward to hearing from you soon Best regards Fabio Laudadio Rooms division manager Mercure Olbia

Dear Mrs. Therese, We very much appreciate your comments regarding your stay at the Mercure Olbia. It is always a pleasure to receive positive feedback, we hope your next visit will be as pleasant as the previous one. Best regards Fabio Laudadio Rooms division manager Mercure Olbia

Dear Mrs. Amanda, We thank you for chosing Mercure Olbia hotel for your holidays and for writing your nice words, which we cannot unfortunately answer in swedish, you may forgive us for this. We are nevertheless very happy to notice that you enjoyed your stay in all aspects. It is always a pleasure to receive positive feedbacks, we will share your comments with our team as they will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

Dear Kristian, we thank you for staying at Mercure Olbia and for taking the time to share your impressions. We are very sorry that your expectations weren't met during and after your stay, please accept our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Although we respect your opinion about our hotel, which is not our purpose to judge, we point out that our breakfast room is a bright and spacious room, fully enlighted with natural light that comes from wide windows from early morning sunrises. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

Dear Frederik, Thank you for taking the time to tell us about your experience at the Mercure Olbia. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Laudadio Rooms division manager Mercure Olbia

Sehr geehrter Gast,Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie aufgrund des geschlossenen Fitnessstudios und der Zustände in Ihrem Badezimmer erlebt haben.Wir nehmen Ihre Anmerkungen sehr ernst und werden die notwendigen Maßnahmen ergreifen, um die Situation zu verbessern. Wir hoffen, dass Sie uns eine weitere Chance geben, Ihren Eindruck von unserem Service zu verbessern.Mit freundlichen Grüßen,

Gracias por su opinión. Lamentamos saber que tuvo una mala experiencia en nuestro hotel. Tomamos sus comentarios muy en serio y trabajamos constantemente para mejorar nuestras instalaciones y servicios para brindar a nuestros huéspedes una experiencia agradable.

Merci pour votre avis. Nous sommes heureux que vous ayez trouvé notre personnel agréable. Cependant, nous sommes désolés que l’état de notre hôtel et de ses équipements n’ait pas répondu à vos attentes. Nous prenons en compte vos commentaires et travaillons à améliorer notre offre pour offrir une expérience de qualité à nos clients. Nous espérons que vous nous donnerez une autre chance à l’avenir.

Dear Heidi,thank you for taking the time to share your experience at our establishment. We hope to have the opportunity to welcome you back in the future and offer you an even better experience. Best regards

Cher Client,Merci pour votre commentaire. Nous sommes désolés d’apprendre que nos chambres n’ont pas répondu à vos attentes. Nous prenons en compte votre remarque concernant la rénovation de la salle de bain et nous nous efforçons d’améliorer constamment l’expérience de nos clients. Nous espérons avoir l’occasion de vous accueillir à nouveau et de vous offrir une expérience améliorée.Cordialement

Dear guest, thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. We apologize for the inconvenience caused by the issues with the key, electrics, and shower in your room, as well as the noise from the neighboring room. We will make sure to address these issues with our maintenance team to ensure they are resolved promptly.We are glad to hear that our staff were friendly and that you enjoyed our pool. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

Dear Mr. Mandiya, thank you for sharing your experience. We are sorry your stay did not meet your expectations, but our photos show the real facts. Kind Regards, Giorgia Melis Guest Relations Department Mercure Olbia