Pensionat i Palazzolo Acreide

"Made a reservation with a baby crib. The night of arrival I get an email with that the reserved baby crib is in use by other guest and we cannot have the one we reserved. This was after the cancellation policy ended. No effort made in compensating or trying to solve the issue. Service level is lower than you would expect of a 1 star hotel in Italy. There are a lot of good hotels and places to stay in Syracuse, my recommendation - stay somewhere else. "

"Vi hade fyra fantastiska nätter på Lanterna Magiche. Läget är superbra, nära till badplatserna, stadskärnan och bra restauranger. Personalen är väldigt hjälpsam och hjälpte oss med aktivitetsbokningar och taxi och vi hade ett helt otroligt rum. Det finns många terrasser och balkonger som går bra att använda och AC:n på rummet var otroligt skön när dagarna blev ordentligt varma. Jag skulle rekommendera alla ett besök och åker gärna tillbaka själv."

"For anyone who didn’t look at all the photos of this hotel, you’ll be staying in a petrol station, on the main road leading to Modica. While we could have looked through to image 25 and the satellite images, we had unfortunately not done so this time (but will be sure to do so in the future). This was the start to a stay that left a lot to be desired. Cleaning at this supposedly 4 star property apparently does not involve ensuring that the bathroom is stocked with soap and schampoo. Neither does it involve removing dirty dishes (coffee cups provided by the hotel) nor does it involve changing visibly dirty bed linen. Just making the bed up as is and putting the dishes on the side is enough here. The hotel also claim to have a private beach. We were sent on a wild goose chase by the front desk to find said beach, only to find that the place they sent us to didn’t exist, and once we had managed to find this supposedly private beach, it was indeed very private, but not for the guests of this hotel - but rather for guests staying at their separate hotel located on the beach. All in all, this is a fantastic hotel if you want to spend your holiday keeping track on those who runs from their bill at the gas station. "