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Recensioner av Atrium Resort Hotel

3 out of 5
Atrium Resort Hotel
65 Ormsby Terrace, Mandurah, WA

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 198 av 1002 recensioner" "
8 - Bra i betyg. 377 av 1002 recensioner" "
6 - Okej i betyg. 228 av 1002 recensioner" "
4 - Dåligt i betyg. 141 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 58 av 1002 recensioner" "

7,6/10

Renlighet

8,0/10

Personal och service

7,0/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

6,6/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Slitet men prisvärt
Fint läge, både nära till centrum och stranden. Det märks att hotellet är slitet men priset är därefter.

4/10 Dåligt

Susan

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Nothing
Bodde här 1 natt i april 2023
Svar från Gardenia 31 maj 2023
Hi Susan, Thank you for taking the time to leave your feedback. I am sorry we did not meet your expectations, we do strive to provide a superior service and apologise we did not deliver this time. We hope you will give us the opportunity to be of service to you in the near future. Warm regards,

6/10 Okej

Paul

Reste med familjen
Gillade: Renlighet och personal och service
For a 3 star property and price it’s great. We were happy with everything. It is dated but is kinda cool. There is only an indoor pool no outdoor.

10/10 Fantastiskt

Andrea

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovepy stay, room big just lacked gpos due to it being an old hotel.

6/10 Okej

Richard

Reste med sin partner
Gillade: Renlighet och personal och service
Resort is quite dated, as other travelers had commented. It was close to the few restaurants that were open (from Sunday to Tuesday!) but the downside for us was the lack of information that the hotel restaurant was closed the whole time we were there. A mention of this at reception, in the room or in the lifts would have helped! They even gave us copies of the menus, breakfast & dinner when we arrived, with times available, but no mention of what days they were closed!
Bodde här 2 nätter i oktober 2022

4/10 Dåligt

Tanya

It was a bit outdated bit boring and loud music..
Bodde här 2 nätter i september 2022

10/10 Fantastiskt

Valerie

Bodde här 1 natt i juni 2022

8/10 Bra

Eduardo

Reste med sin partner
Gillade: Personal och service
Ok
Bodde här 1 natt i augusti 2022

8/10 Bra

Christopher

Bodde här 1 natt i juli 2022

4/10 Dåligt

Lisa

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Dated and disappointing
This place is old and dated. While staying there the place was being renovated so we could not use the facilities. The shower was small with cracked tiles and hair from the previous occupant. With Covid I would’ve thought bottled water to be included but it was not.
Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

William

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juli 2022

6/10 Okej

Vicki

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
When we walked into out $200 a night room it smelt musty. The towel rails were falling off. The place in general is just very old and need modernising. The customer service was excellent so no complaint there
Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

Harry

Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

Helen

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bed, bathroom, clean.pans fat left on, no shelf in fridge, sofas dusty,crumbs, step carpet very worn n frayed, corridors taped as ceiling leaking in several places. No use of pool, restaurant, spa..very disappointing as a NZer taking Perth family to a resort after covid freedom. Asked for refund as cancelled 2nd night, went to Seashells which was amazing , paid alot extra, but wanted to make up for night before.
Bodde här 1 natt i juli 2022

4/10 Dåligt

Joanne

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
None of the amenities were available. A voucher or a discount to come back when their working would have been appreciated
Bodde här 1 natt i juli 2022

6/10 Okej

Bradley

Reste med sin partner
Gillade: Renlighet
We were informed over the phone prior to our stay that full dinner and breakfast dining would be available during our stay; IT WASN'T. If we were correctly informed we wouldn't have stayed at the Atrium. This dishonesty means we won't be staying there again. Also, the room we were in 320 was very tired looking and this area was very noisy throughout the night.
Bodde här 1 natt i juli 2022

8/10 Bra

Craig

Gillade: Renlighet och personal och service
The small balcony was the only issue .Great location with great views just not enough space to enjoy it9
Bodde här 1 natt i juli 2022

4/10 Dåligt

Aaron

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Very very old building
Bodde här 2 nätter i juli 2022

2/10 Väldigt dåligt

Shannon

Reste med familjen
We couldn’t stay there cause our reservation hadn’t gone through to them but it had come through to me. So I was not a happy person with two kids
Bodde här 1 natt i juli 2022
Svar från Reservations Team 19 juli 2022
Hi Shannon, We do apologise about this, we have had some issues with the third party reservations lately. However, staff did try to accommodate to you and offered to fulfil the reservation and make it on the spot for you for the Twin room booked as per your reservation details. Kindest regards.

2/10 Väldigt dåligt

David

Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

Craig

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Unfortunately, on arrival to the room we discovered the toilet seat was broken and created a safety issue. Later in the evening when returning to the room, to our sheer horror! we noticed blood stains on bed sheets to one of the single beds. We obviously avoided that bed and had to make do with the small sofa. In the morning we reported all the above and was informed that they would look into this but have had no feedback from the hotel to date!
Bodde här 1 natt i juli 2022

4/10 Dåligt

Victoria

Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juli 2022

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved this accommodation, my only gripe would be there were 3 mirrors in suite but none of them had sufficient lighting around them to apply makeup proficienrly.... was hit and miss!
Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

Danny

Gillade inte: Boendets skick och faciliteter
We stayed for 2 nights, first night no problem, second night was the worst night in my hisory of staying in a hotel, as we literally had no sleep due to the next door guests which were partying all night and morning. Called after hours care taker but didn't make a difference. Knocking and kicking our door. Singing on balcony. Spoke to Atrium manager , she will give 1 night compensation refund. (understatement)
Bodde här 2 nätter i juni 2022

8/10 Bra

Margaret

Bodde här 1 natt i juni 2022

8/10 Bra

Fenny

Bodde här 1 natt i juli 2022

10/10 Fantastiskt

Bryan

Bodde här 1 natt i juli 2022

10/10 Fantastiskt

Margaret

Bodde här 1 natt i juni 2022

8/10 Bra

Christine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very recommended
Atrium Hôtel is very conveniently located within walking distance to the foreshore, marina, Dolphin Quay and city centre. The room is very spacious with small private balcony. The staff is very Court and friendly.
Bodde här 1 natt i juni 2022

8/10 Bra

Sally

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
It was clean and plenty of room
Bodde här 2 nätter i juni 2022

8/10 Bra

Warren

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
sSas
Bodde här 1 natt i juni 2022

10/10 Fantastiskt

Irene

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Happy with this hotel.
Very comfortable. Happy with everything.
Bodde här 1 natt i juni 2022

4/10 Dåligt

Jingyan

Bodde här 2 nätter i juni 2022

8/10 Bra

Michelle

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i juni 2022

6/10 Okej

Steve

Gillade: Personal och service
Spa under renovation,seems small cramped hotel
Bodde här 1 natt i juni 2022
Svar från Front Office Supervisor 15 juni 2022
Hi Steve, Hopefully our spa will be back up and running the next time you visit I do apologise for any inconveniences this may have caused. Kind regards, Rachael

4/10 Dåligt

Robyn

Affärsresenär
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Budget not Business
Budget accommodation which would be ok for families wanting something affordable. Not suitable for business; the desk and 'stool' are different heights so you can't work at the desk. The heater in my room didn't work and is quite old so not surprising. The onsite restaurant is only open 4 nights a week and nothing can be booked to your room. I won't be back.
Bodde här 3 nätter i juni 2022

8/10 Bra

Kimberly

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
It was very noisy but it is family style accommodation so that has to be expected. Was disappointed the spa wasn’t running. Room although quite out dated was comfortable and clean. Great price. Would definitely return
Bodde här 3 nätter i juni 2022

2/10 Väldigt dåligt

Angela

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great redevelopment site
Bodde här 1 natt i juni 2022

8/10 Bra

Yvette

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s appropriately priced for a comfortable stay
Bodde här 2 nätter i juni 2022
Svar från Front Office Supervisor 15 juni 2022
Hi Yvette, Thank you for the feedback, Hopefully we will see you again sometime in the near future. Kind regards, Rachael

4/10 Dåligt

Ian

Gillade: Personal och service och bekvämligheter
Nice looking, but the room was very dated and the noise level from the rooms either side where very disturbing, one side was four people watching tv while shouting at it and then the other side where a couple noisily making love(sex) could here all was not happy at all .
Bodde här 1 natt i maj 2022

2/10 Väldigt dåligt

Yasmin

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the atrium but this time I payed extra than I normally do because I wanted something a bit luxurious but instead I still got a standard room that I normally pay for, it wasn't the room I seen in the photos that I payed for... The only thing it was actually smaller and had new carpets 😑😮‍💨
Bodde här 1 natt i maj 2022

8/10 Bra

Amit

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, quiet and conveniently located hotel to nearby bars, restaurants and marina.
Bodde här 1 natt i maj 2022

4/10 Dåligt

catherine

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Starting with the positive, the check in staff were nice. Literally dumped my bag inside the room and left for a function, lesson learned. When I got back I was tempted to call an Uber back to Perth . Absolutely nothing Deluxe about this room , standard would be a stretch, it stunk like a public swimming pool, dated decor , cracked and mouldy tiles in the bathroom, questionable stains on the carpet, no power points close to bed to charge devices, only one bedside table for a king size bed and the lamp was broken, no climate control in the room and what I can only assume was the ancient sounding industrial aircon unit sounded like road works, had enough by 2am so checked out.
Bodde här 1 natt i maj 2022

8/10 Bra

Gail

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and everything is in walkable distance. Staff really friendly. Great for families.
Bodde här 2 nätter i maj 2022

8/10 Bra

Marie

Reste med familjen
Gillade: Renlighet och personal och service
Room was clean, didnt eat there. Was pleasant staff, staff were very friendly and helpful.
Bodde här 1 natt i april 2022

10/10 Fantastiskt

Mario

Gillade: Renlighet, personal och service och bekvämligheter
Great staff
Bodde här 4 nätter i april 2022

8/10 Bra

Peter

Reste med sin partner
Gillade: Renlighet
Plenty of parkin.. checkin was a breeze.
Bodde här 2 nätter i april 2022

2/10 Väldigt dåligt

Mark

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spa not working, the heated pool not working, rooms very old and dirty, the 3 bedroom is not 3 bedroom it's 2 bedrooms. very bad experience. the photos are different don't waste your money .
Bodde här 1 natt i april 2022

4/10 Dåligt

Tracy, Ellenbrook

Reste i grupp, Reste med sin partner
Gillade inte: Bekvämligheter
Upkeep of the property needs to happen , facial of air conditioner missing in our room, shower is not clean, strands of hair. Kids screaming in the pool early in the morning, we find it hard to sleep.
Bodde här 2 nätter i april 2022

2/10 Väldigt dåligt

Colette

Reste med familjen
Gillade inte: Bekvämligheter
Spa broken and closed no ping pong , pool shut early and no buffet breakfast
Bodde här 1 natt i april 2022