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Recensioner av East Perth Suites Hotel

4.5 out of 5
East Perth Suites Hotel
60 Royal Street, East Perth, WA

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 111 av 180 recensioner" "
8 - Bra i betyg. 47 av 180 recensioner" "
6 - Okej i betyg. 14 av 180 recensioner" "
4 - Dåligt i betyg. 5 av 180 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 180 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

David

We received a confirmation email via Expedia. When we showed up at 7:15 at night, there was no one in the hotel to check us in. When we called a helpline in the lobby, they told us that they had canceled our reservation!! Apparently they wanted a confirmation of who we were, although we never were contacted and asked for that information, but used our Expedia information to make the reservation. I will never use them again.
Bodde här 1 natt i maj 2024
Svar från Management 8 maj 2024
Dear David,Thank you for taking the time to post your feedback, please note you made the booking on the day of arrival, you did not inform reception team about checking in late. Our reception opening hours is clearly mentioned on the website and an automated message was sent. We tried to contact you via Expedia message for your arrival time however there was no response. We do not leave keys out without verifying guest details.Regards,Management

10/10 Fantastiskt

Kaelee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Reception Team 13 maj 2024
Dear Kaelee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

10/10 Fantastiskt

Vedrana

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great facilities, close to restaurants and the footy. Easy transport to the city and surrounds with the free CAT buses right outside the hotel. Quiet and beautiful surrounds. A great stay!
Bodde här 2 nätter i maj 2024
Svar från Reception Team 8 maj 2024
Dear Vedrana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

10/10 Fantastiskt

Markus

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
room towards the road is a tiny bit noisy due to road traffic
Bodde här 3 nätter i april 2024
Svar från Reception Team 6 maj 2024
Dear Markus,Thank you for taking the time to post your feedback, we appreciate your sharing your concerns and are looking forward to welcoming you again. Regards, Front Office Team

6/10 Okej

Paul

Reste med sin partner
Gillade: Boendets skick och faciliteter
Shower is not the best. Water can splash out to the floor through the shower screen. Bathroom and toilet is a bit too small.
Bodde här 1 natt i april 2024
Svar från Reception Team 30 apr. 2024
Dear Paul,Thank you for taking the time to post your feedback, we appreciate your sharing your concerns and are looking forward to welcoming you again. Regards, Front Office Team

6/10 Okej

Roslyn

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter
Property was average accommodation however there was nothing in booking to say there’s no lifts in the older left side of property. Had to haul heavy luggage 2 flights of stairs (not happy).
Bodde här 1 natt i april 2024
Svar från Management 30 apr. 2024
Dear Roslyn,Thank you for taking the time to post your feedback. Please note, the room type you booked is located on 2nd floor with stairs access which is mentioned on the website.Regards,Management

8/10 Bra

Warren

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
It was an average place. Good for a couple of nights only
Bodde här 2 nätter i februari 2024
Svar från Reception Team 29 apr. 2024
Dear Warren,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Fantastiskt

Tim

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is so conveniently located it makes accessing the city centre, Optus Stadium the train network, and so many other places a breeze. My studio apartment had most things. From a bottle opener to a microwave. The IGA across the road was very well stocked with and immense variety of foodstuffs to homemade dishes. I’m defs staying here next time I come.
Bodde här 3 nätter i april 2024
Svar från Reception Team 16 apr. 2024
Dear Tim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, great value and some fantastic dining options close by. Loved the pool. On the free bus loop as well. Only comment I would make is AC in room a little dated and therefore was very noisy. Would stay again
Bodde här 1 natt i mars 2024
Svar från Reception Team 14 mars 2024
Dear Anthony,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Fantastiskt

Chris

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
several restaurants and shops in walking distance great way to start the vacation
Bodde här 1 natt i februari 2024
Svar från Management 2 mars 2024
Thank you very much for your review & Feedback We hope to have you back again. Warm Regards

8/10 Bra

Alvaro Mojica

Gillade: Boendets skick och faciliteter
Good location
Bodde här 2 nätter i februari 2024
Svar från Reception Team 18 feb. 2024
Dear Alvaro,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Fantastiskt

Stephanie

Bodde här 1 natt i februari 2024
Svar från Reception Team 14 feb. 2024
Dear Stephanie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

8/10 Bra

Deanne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely place, only negatives we had was the small bed, only a double & no air cond in the bedroom. Unable to sleep in 40 deg heat will only a fan but otherwise great place.
Bodde här 2 nätter i februari 2024
Svar från Reception Team 13 feb. 2024
Dear Deanne,Thank you for taking the time to post your feedback, we appreciate your sharing your concerns and are looking forward to welcoming you again. Regards, Front Office Team

10/10 Fantastiskt

Veronica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We liked the stay but make sure you request no stairs if you have any difficulty. Some on the 2nd and 3rd floors have stair access only. Most have lift access.
Bodde här 1 natt i februari 2024
Svar från Reception Team 12 feb. 2024
Dear Veronica,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Fantastiskt

Susan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Desk clerk was exceptional. No charge to use the guest laundry. Great location.
Bodde här 2 nätter i februari 2024
Svar från Reception Team 8 feb. 2024
Dear Susan,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

2/10 Väldigt dåligt

Claudia

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely appalling. My partner and i booked a night here after flying in from 3 weeks at work. Only to arrive to check in and be told our booking was cancelled for who knows what reason, as the money had already been taken from my bank account. The staff member on the other side of the entrance phone was rude, unhelpful and told me they had tried to contact me multiple times that day- which i had not received a single text, call or email. She then abruptly ended the conversation leaving us on the street with no place to stay for the night. Our money still has not been refunded. Ive never seen or heard of anything like it.
Bodde här 1 natt i januari 2024
Svar från Management 8 feb. 2024
Dear Claudia,Thank you for taking the time to post your feedback, please note several attempts were made to contact you requesting for your arrival time since 28th Jan. We do have strict policies requiring guest to provide their id before picking up the key if it's an afterhours arrival. This verification process helps ensure that the person receiving the key is indeed the guest who is registered to stay in the room, thus enhancing the security and preventing unauthorised access. Reception opening hours and afterhours check in instructions is clearly mentioned on the website.Regards,Management

8/10 Bra

Bob

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location
Bodde här 1 natt i februari 2024
Svar från Reception Team 7 feb. 2024
Dear Bob,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Fantastiskt

Melissa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Large rooms and good size bathroom. Pool looked great unfortunately no time to try this time. Close to cafe for breaky and pub for dinner. Beds and pillows really comfy. Not sure why the shower was full of sand but a quick rinse it was fine! Will stay again.
Bodde här 3 nätter i januari 2024
Svar från Reception Team 30 jan. 2024
Dear Melissa,Thank you for taking the time to post your feedback, we appreciate your sharing your concerns and are looking forward to welcoming you again. Regards, Front Office Team

10/10 Fantastiskt

Jennepher

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Place to stay. Handy to dining, supermarket and transport.
Bodde här 4 nätter i januari 2024
Svar från Reception Team 30 jan. 2024
Dear Jennepher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

10/10 Fantastiskt

Gary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place, fantastic view and pool was wonderful.
Bodde här 1 natt i januari 2024
Svar från Reception Team 30 jan. 2024
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

8/10 Bra

Kelliann

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Very easy to get to East Perth Suites, particularly on public transport (on the Yellow Cat bus). First impressions are good. There is a pink art theme running throughout. The front desk staff were very friendly. I loved the pool and garden area. It was clean and had a nice ambiance. There are BBQ facilities (I didn't use them though) which look to be well maintained. We had an apartment with a separate bedroom. The bed was very comfortable, with plenty of pillows. Cleanliness was pretty good, although there was a hair in the bath that wasn't mine. Maintenance of the walls was needed as there was unused hooks on the walls which detracted from the aesthetics of our room. The art fits with the theme of the suites, although the framing could be upgraded to give a nicer look. We had a nice stay and would visit again.
Bodde här 1 natt i januari 2024
Svar från Reception Team 30 jan. 2024
Dear Kelliann,Thank you for taking the time to post your feedback, we appreciate your sharing your concerns and are looking forward to welcoming you again. Regards, Front Office Team

10/10 Fantastiskt

Adrian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Reception Team 22 jan. 2024
Dear Adrian,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Fantastiskt

Deidre

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenience to events and City, beautiful location on the water
Bodde här 2 nätter i januari 2024
Svar från Reception Team 15 jan. 2024
Dear Deidre,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Reception Team 15 jan. 2024
Dear Guest,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Fantastiskt

Gareth

Bodde här 1 natt i januari 2024
Svar från Reception Team 30 jan. 2024
Dear Gareth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

8/10 Bra

Catherine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient, clean and tidy. Staff were nice. Road facing suite was a bit noisy from traffic, but to be expected. Cove facing ones are probably quieter. Fridge didn't have a shelf and there wasn't a tray for the oven, but the pool was great and had a nice view. Perfect for a chilled mid week stay and handy for the Optus stadium.
Bodde här 3 nätter i januari 2024
Svar från Reception Team 8 jan. 2024
Dear Catherine,Thank you for taking the time to post your feedback, we appreciate your sharing your concerns and are looking forward to welcoming you again. Regards, Front Office Team

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Reception Team 8 jan. 2024
Dear Kevin,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,

10/10 Fantastiskt

Forster

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Reception Team 7 jan. 2024
Dear Forster,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

10/10 Fantastiskt

Matthew

Bodde här 1 natt i december 2023
Svar från Reception Team 22 jan. 2024
Dear Matthew,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

4/10 Dåligt

Roberta

Reste med familjen
Bodde här 1 natt i december 2023
Svar från Management 30 dec. 2023
Hi Roberta,If you are able to shed a bit of light on why your experience was so poor. Please email our reception if you would like to discuss further.

10/10 Fantastiskt

Bruce

Reste med sin partner
Bodde här 3 nätter i december 2023
Svar från Reception Team 29 dec. 2023
Dear Bruce,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

8/10 Bra

Meryl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Reception Team 27 dec. 2023
Dear Meryl,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Fantastiskt

STEPHEN

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Reception Team 20 dec. 2023
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

8/10 Bra

Bradley

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 1 natt i december 2023
Svar från Reception Team 12 dec. 2023
Dear Bradley,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

8/10 Bra

Sinh

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Reception Team 12 dec. 2023
Dear Sinh,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Fantastiskt

Ben

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really quite and great views
Bodde här 1 natt i november 2023
Svar från Reception Team 5 dec. 2023
Dear Ben,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

8/10 Bra

Norbert

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Es war eine sehr schöne Gegend und tagsüber ruhig. Da in der näheren Umgebung 2-3 Restaurants und Bars sind wird es am Abend und am Wochenende sehr lebhaft.
Bodde här 6 nätter i november 2023
Svar från Reception Team 29 nov. 2023
Dear Norbent,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

6/10 Okej

Clarise

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
The property is not bad and the location is good. Reception staff not that friendly. The photos show that the room comes with the canal/river view for the standard room. However, the photos are misleading. When we got there we got a standard room with street view. Went to speak to the staff about it, got told it’s not their problem and we needed to take it up with Expedia.
Bodde här 2 nätter i november 2023
Svar från Management 29 nov. 2023
Dear Clarise,Thank you for taking the time to post your feedback, please note the room that you booked is with a city outlook not river. Regards,Management

10/10 Fantastiskt

Melanie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely property, very friendly staff and the location is great, just a shame the pool was closed as the weather was very hot and we would have liked to have a swim.
Bodde här 1 natt i november 2023
Svar från Reception Team 24 nov. 2023
Dear Melanie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Regards, Reception Team

10/10 Fantastiskt

david

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay , lots of atmosphere , central
Great place to stay , lots of atmosphere , very central location !!!
Bodde här 1 natt i november 2023
Svar från Reception Team 24 nov. 2023
Dear David,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Reception Team 24 nov. 2023
Dear Lisa,Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon.Regards,Reception Team

10/10 Fantastiskt

Debra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Reception 17 nov. 2023
Hi Debra,Thank you for your amazing review - we hope to see you again.

10/10 Fantastiskt

Therese

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Location
Great location and friendly service.
Bodde här 1 natt i november 2023
Svar från Reception 13 nov. 2023
Thank you very much for taking the time to share your review - we hope to see you again. Warm Regards - Reception Team.

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were so polite and pleasant and the apartment was VERY clean which was appreciated.
Bodde här 2 nätter i oktober 2023
Svar från Reception 13 nov. 2023
Thank you very much for taking the time to share your review - we hope to see you again. Warm Regards - Reception Team.

10/10 Fantastiskt

Marita

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent customer service. Pretty location with access to a variety of eateries.
Bodde här 3 nätter i oktober 2023
Svar från Reception 7 nov. 2023
Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team

10/10 Fantastiskt

sharon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were excellent
Bodde här 1 natt i oktober 2023
Svar från Reception 7 nov. 2023
Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team

6/10 Okej

JANET

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Check in was very difficult as the wrong password had been sent to us.
Bodde här 10 nätter i oktober 2023
Svar från Reception 7 nov. 2023
Thank you for taking the time to share your stay experience & sharing your concerns. We hope to see you again very soon. Regards, Reception Team

10/10 Fantastiskt

Petrr

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A great property in the most perfect position !
Bodde här 1 natt i oktober 2023
Svar från Reception 23 okt. 2023
Dear Petrr, Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team

10/10 Fantastiskt

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
view was amazing, hotel is super clean and modern
Svar från Reception 23 okt. 2023
Dear Jason, Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team

10/10 Fantastiskt

Patrick

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet, handy to the city, lots of dining options in walking distance
Bodde här 1 natt i oktober 2023
Svar från Reception 23 okt. 2023
Dear Patrick, Thank you for taking the time to share your stay experience. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Reception Team