Reception
Se tillgänglighet

Recensioner av Starwest Apartments Alderney on Hay

4 out of 5
Starwest Apartments Alderney on Hay
193 Hay Street, East Perth, WA

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 282 av 1005 recensioner" "
8 - Bra i betyg. 386 av 1005 recensioner" "
6 - Okej i betyg. 171 av 1005 recensioner" "
4 - Dåligt i betyg. 92 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 74 av 1005 recensioner" "

7,8/10

Renlighet

7,6/10

Personal och service

7,8/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

8/10 Bra

Marie-Louise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2020

8/10 Bra

Marie-Louise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2020

8/10 Bra

Geraldine

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked the position of the property. I liked the swimming pool, though I didn't get to use it. Facilities were good. Helpful staff. Didn't like the smells in the apartment nor in the corridors. They did help with the room smell very quickly. The room was very noisy, I didn't know what it was. Air conditioning or something, though it wasn't switched on I believe. Great value for money though and I would book again.
Bodde här 3 nätter i april 2024

4/10 Dåligt

Fabian, Sylvania

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024

8/10 Bra

Melissa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Value for money with everything you need
Bodde här 1 natt i april 2024
Svar från Sarah 29 apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 Bra

JON

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Convenient location. This is a mixed use property with some apartments owned and lived in and others being part of the apartment hotel. Our apartment was tired and in need of a facelift, however the servicing was good and the staff were a pleasure to seal with.
Bodde här 15 nätter i mars 2024
Svar från Sarah 29 apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 Fantastiskt

Brenton

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always a good stay
Bodde här 3 nätter i mars 2024
Svar från Sarah 29 apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 Fantastiskt

Alison

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is the second time we’ve stayed. The apartment (no. 6 both times!) was clean as were towels and sheets and had everything we needed. Washing machine and tumble dryer were so useful (not something you get in UK accommodation). Parking is a big plus and it’s a 15 minute walk to the city centre shops and similar to Elizabeth Quay. The pool was utilised by my son (thanks for changing the fake grass!!) and was clean and empty both times! Check in was a breeze. We’ll be back again the next time we visit Perth!
Bodde här 2 nätter i april 2024
Svar från Sarah 29 apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 Fantastiskt

Colin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good value .No complaints
Bodde här 2 nätter i mars 2024
Svar från Sarah 5 apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 Bra

Suzanne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always good to stay here. Like the secure free parking. Convenient to get around.
Bodde här 2 nätter i mars 2024
Svar från Sarah 5 apr. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 Bra

Chelsey

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The price for the location, made it very easy for a family of 4 to enjoy their short needed stay in perth Rooms are very generous in size, had all the facilities with restaurants and stores near by if needed. Along with a gated park at the end of the street
Bodde här 2 nätter i mars 2024
Svar från Sarah 20 mars 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 Fantastiskt

ika

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and quite
Bodde här 2 nätter i mars 2024
Svar från Sarah 20 mars 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

2/10 Väldigt dåligt

Fraser

Bodde här 1 natt i mars 2024
Svar från Sarah 29 apr. 2024
Thank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

8/10 Bra

graeme

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Sarah 20 mars 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 Fantastiskt

Kathryn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and helpful staff. Check in time frame very limited ( between 2 and 4 pm only otherwise a fee is incurred). Be very aware of this limitation and plan accordingly.
Bodde här 2 nätter i februari 2024
Svar från Sarah 5 mars 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 Bra

Megan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The space inside the suite was wonderful. Even the corridors outside of the suite was spacious. All the facilities were amazing. A really great place to stay.
Bodde här 2 nätter i februari 2024
Svar från Sarah 5 mars 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 Fantastiskt

Kathryn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very comfortable and great location and facilities
Bodde här 1 natt i februari 2024
Svar från Sarah 29 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 Fantastiskt

Suzanne

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always great to stay here, big apartments. Great free secure parking.
Bodde här 2 nätter i februari 2024
Svar från Sarah 28 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 Fantastiskt

Ian Norman, Gordon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very conveniently located at the East end of Perth. Great kitchen facilities and bathroom. Super cold air conditioning. Indoor pool area was awesome. Bus stop for the Red Cat free bus service almost at the door or you can easily walk into the CBD.
Bodde här 6 nätter i februari 2024
Svar från Sarah 28 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 Fantastiskt

HONG GEOK

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Sarah 28 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 Fantastiskt

Brenton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good stay
Bodde här 4 nätter i februari 2024
Svar från Sarah 23 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 Bra

KIYOSHI

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 8 nätter i februari 2024
Svar från Sarah 23 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 Bra

Issam

Gillade: Renlighet
I like the rooms big and nice kitchen and laundry are big and nice balcony .. the only downward is the car park so hard to find a spot that not reserved or taken and reception closes early.
Bodde här 2 nätter i februari 2024
Svar från Sarah 16 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.We highly recommend you to contact our After Hours duty manager to get the assistance to find spot when you could not find any empty bay for your vehicle.Due to the number of apartments we manage and to offer low room rates for customers we have to limit our reception opening hours.We apologize for any inconvenience this may caused.

8/10 Bra

Vinod

Bodde här 20 nätter i januari 2024
Svar från Sarah 16 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

6/10 Okej

Eva

Gillade: Personal och service
A lot of space, bed good, bedroom / bath and toilet clean.
Bodde här 3 nätter i februari 2024
Svar från Sarah 16 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 Bra

Suzanne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Big apartments, great that aircon is in all rooms. Good safe, free parking. Love the little convenience store.
Bodde här 5 nätter i februari 2024
Svar från Sarah 16 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 Bra

David

Gillade: Renlighet och boendets skick och faciliteter
Good location with easy free bus access to the city. We didn't like the emphasis on punishments if we did something wrong. Felt chastised for nothing. I suppose they have a history of people doing damage.
Bodde här 6 nätter i januari 2024
Svar från Sarah 7 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.Apologies for any inconvenience you had to face because of security bond. Due to massive amount of damages done by past guests, our property has to follow strict policy for security bond holdings. And we have clearly mentioned in all website that we hold a security bond, through that guests have a clear idea to book or to find an alternative accommodation.

6/10 Okej

Rodney

Reste med familj och småbarn, Affärsresenär
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Good sized apartment with functional facilities. Wasnt very clean, dining chairs were all loose. Floor waste grate was missing in the toilet so had a bucket sitting on top of it bed was nice and comfortable
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Rosa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Sarah 2 feb. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

6/10 Okej

Jamie

Reste med familjen
Gillade: Personal och service
Property itself fulfilled our family needs. The area out front was noisy from locals and homeless people arguing, something outwith the hotel’s control though. With the cost of living pressures, it would be nice to see the hotel offering 3 night stay specials for nearer $400 rather than the $500 we paid.
Bodde här 3 nätter i januari 2024

6/10 Okej

Jade

Reste med familj och småbarn
Gillade: Bekvämligheter
Patking was a bit confusing and the entry to the lifts werent clearly labelled. The bins were overflowing out the back. We liked the space of the room, the mezzanine pool floor, the gym and all the amenities in the room. The balcony area was clean, tidy and the view at night was nice. Our towels were nice, big and fluffy, the pillows, beds and sheets were super comfy. The TV was a bit confusing as we could only access normal tv stations, no netflix or other apps as the tv and remote said. The wifi password did not work for the TV to grant access to log in. Despite our room being upgraded, we didnt like all the mould that was in the shower in the grout, in the vents, around the shower door and in the laundry, the floor drain cap was loose/lifted and the smell of mould was definitely strong. Vacuum cleaner had a massive clump of hair on the head and it wasnt very strong, probably due to replace that vacuum. The hot water in the shower lasted only a couple of minutes and then all our showers were cold. The pool was warmer. Speaking of pool, the shower in the pool area also was not working. Interesting stay, not sure that we would be back though unless all the maintenance and plumbing is fully done (including all cracks and chips on the walls and skirting in the rooms)

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Family stay
The Apartment was a good size, had everything we needed. Was value for money. was surface clean, but needed a deep clean, alot of marks and stains on the walls.
Bodde här 4 nätter i januari 2024
Svar från Sarah 30 jan. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.We will consider more about deep cleaning.

8/10 Bra

Paul

Reste med familjen, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Overall we had a great stay. Although it was an older apartment, it was still modern in looks and facilities. It was overwhelming value for money as the apartment was self contained and was enormous compared to a dingy motel room we would have received closer to the airport and it was significantly cheaper as well. It had a full kitchen, lounge room and seperate bedrooms with a separate laundry contained in the apartment room. My only concerns was the lack of signage outside indicating where the hotel was located, the gym closing at 4pm, and the after hours access was through the underground car park after 7pm. We really enjoyed our stay and would definitely stay there again if we had the same room.
Bodde här 1 natt i januari 2024
Svar från Sarah 30 jan. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

2/10 Väldigt dåligt

Shannon

Reste med familj och småbarn
Gillade inte: Personal och service
Will never stay here again! After already paying in full of the accommodation, i needed to pay a further $250 deposit (which i think is an unnecessary amount, but expected to pay the deposit) i was assured it would be released the day of checkout (14/01/24). After over a week waiting for the money to come back into my account (and still waiting!) I was told the money wasnt released until 5 days later on 20/01 because "the receptionist must of been busy or something". The customer service is absolutely terrible. I wish i read the reviews of this place prior to staying. I am STILL waiting for my money to come back into my account, and will be calling them asking for proof to make sure they have released the funds.
Bodde här 2 nätter i januari 2024
Svar från Sarah 30 jan. 2024
As you booked through a website. It was clearly mentioned on the booking website that a security bond of 250 is required. I am not sure whether you have stayed in a hotel previously because it is a standard practice to cover incidental costs and damages caused by guests.We do not charge a security bond we only hold it as a pre- authorization which means freezing in the guest bank account until they check out. It get released by the bank once we advise them. The release time is vary according to the guest bank transaction time.

6/10 Okej

Len

Bodde här 2 nätter i januari 2024
Svar från Sarah 16 feb. 2024
No comment bad reviewThank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

6/10 Okej

Leanne

Gillade inte: Personal och service
A lot of homeless people hanging around outside and in underground parking area. Rubbish laying around. Had to close door from parking to building 5 times while there. What’s the point of having swipe cards if doors left open. Had to park car out on road. Nothing in the info says 2.1m height restriction for parking. Someone tried to break into car. Didn’t succeed but still scratched door near handle
Bodde här 3 nätter i januari 2024
Svar från Sarah 30 jan. 2024
We have gone through car park footage for last two weeks but unable to see any homeless people in the car park or near the entry to the car park. unfortunately, homeless issue is a major problem in most parts of Perth CBD. This is currently been addressed by lord mayor. I am pleased to mention that the homeless shelter has been moved from East Perth to another part of Perth CBD.If you read the property information sheet or website information the height restrictions are mentioned in it. We only allow standard motor vehicles which are up to 2.1 m maximum height limit (most of the vehicles are 2.1m or less). Sadly, due to some careless guests the door between the car park and the lift leave open so they can move luggage from car park to the lift area. From outside to access this area they need a swipe card to the car park gates. Therefore this does create a security issue.

6/10 Okej

Julie

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Property was in a great location with easy after hrs check in available. Bonus of having on site parking at no extra charge. The apartment was a great size but very run down. Needed a good clean and paint/reno to bring it back to life. Bedding was clean and comfortable. Shower head needed replacing. Kitchen well stocked for a short stay but requires coffee cups.
Bodde här 2 nätter i januari 2024
Svar från Sarah 25 jan. 2024
Thank you for your review.We do provide standard cups and saucers. If customers require large mugs, they are available on request from reception.

10/10 Fantastiskt

Christian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No internet
Bodde här 1 natt i januari 2024
Svar från Sarah 30 jan. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.We will contact our IT company to look into this issue.

2/10 Väldigt dåligt

jo

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
tv didnt work. staff completely uncaring and rude
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Johanna

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Alderney continues to be my first option when staying in Perth. I’ve never been disappointed and have been disappointed in many other places, especially when it comes to cleanliness.
Bodde här 2 nätter i januari 2024
Svar från Sarah 19 jan. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay, staff were very helpful. Would definitely recommend this place
Bodde här 1 natt i januari 2024
Svar från Sarah 19 jan. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

2/10 Väldigt dåligt

Nina

Bodde här 5 nätter i januari 2024
Svar från Sarah 16 feb. 2024
No comment bad reviewThank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

2/10 Väldigt dåligt

Vesta

Gillade inte: Personal och service
Bodde här 1 natt i januari 2024
Svar från Sarah 16 feb. 2024
No comment bad reviewThank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

4/10 Dåligt

Theodorah

Bodde här 2 nätter i januari 2024
Svar från Sarah 16 feb. 2024
No comment bad reviewThank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

2/10 Väldigt dåligt

JOHN

Reste med sin partner
DON’T DO IT! I would never book this facility again. There are ridiculous hoops to jump through if you intend to arrive after 4:30pm which they don’t tell you about until free you have booked making late arrival a complete pain. And, if you don’t follow the instructions, which they send via email, so you had better hope you get them, then you get fine $150. And that is providing you can even get someone to come and help. In my case, I arrived at 7pm after being out of service as I was camping, I then discover the property was closed, and I could not get anyone to come and help and so had to find alternative accomodation on top of being charge for the apartment i had booked, which i could not access. STAY AWAY AND BOOK LITERALLY ANYTHING ELSE.
Bodde här 1 natt i januari 2024
Svar från Sarah 19 jan. 2024
it is clearly informed on all sites our operation time and messages were sent to you with regards to late check in procedure which you have deliberately ignored. The property did not charge you 150 as you have mentioned and you are over exaggerating the information.As we cannot cater your requirements, it will be better that you find an alternative property next time.

10/10 Fantastiskt

ELAINE

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
perfect 2 bedroom apartment in the city , easy transportation, close conveniences, restaurants, take aways , supermarket for kids ,pool upgraded , balcony, comfortable
Bodde här 2 nätter i januari 2024
Svar från Sarah 19 jan. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

6/10 Okej

Bianca

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Bodde här 7 nätter i januari 2024
Svar från Sarah 16 feb. 2024
No comment bad reviewThank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

6/10 Okej

Ngoc

Reste med familj och småbarn
Gillade: Personal och service
Bodde här 8 nätter i december 2023
Svar från Sarah 16 feb. 2024
No comment bad reviewThank you for your review. We look forward to seeing you again.Please let us know about your experience in detail so we can address any issue with an effective solution.

8/10 Bra

Suzanne

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
This is a very convenient place to stay.
Bodde här 2 nätter i januari 2024
Svar från Sarah 10 jan. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.

8/10 Bra

Andrew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Sarah 9 jan. 2024
Thank you for your review. We are glad that you enjoyed your stay at the property. We look forward to seeing you again.