TLDR: We made the mistake of booking a hotel that only has 10 reviews - hopefully this one will prevent you from doing the same.
The pictures of Quinta Dos Romanticos portray a picturesque location in the Douro valley.
We were extremely disappointed to arrive in the middle of a small town, between crumbling houses and dirty alleyways. We were given a room that was facing the neighborsâ back yard, and unwillingly became a part of this familyâs life, hearing every bit of the couples' loud arguments and their babyâs crying. But, the absolute worst part was the 2 dogs that must've not been fed for days, as they were barking NON STOP.
The manager on site took us to see 2 other rooms that had the same issue of barking dogs, which was unbearable. We decided to stay the night, but leave in the morning and cancel our additional 2 nights. The manager confirmed the cancellation, and said that we would take care of the refund in the morning. Based on this verbal commitment, we had already booked another hotel. Later that night we received a message from the manager saying he spoke to the owner, and that they only agreed to refunding one night out of the two.
Concluding this saga with the hotel going back on their word and refusing to refund us for the 2 nights we did not stay there, has proven to us without any doubt that this is not an establishment that appreciates its clientele. Honestly, with a location and facility so poor, that is the least one could expect.
