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Recensioner av Motto by Hilton Philadelphia Rittenhouse Square

3.5 out of 5
Motto by Hilton Philadelphia Rittenhouse Square
31 S 19th St, Philadelphia, PA

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 606 av 1005 recensioner" "
8 - Bra i betyg. 243 av 1005 recensioner" "
6 - Okej i betyg. 95 av 1005 recensioner" "
4 - Dåligt i betyg. 33 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 28 av 1005 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

8,2/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Pia

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Övernattning i rum med våningssäng
Bodde här 1 natt i augusti 2023
Svar från Ryan Y. 16 aug. 2023
Dear Pia, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Marion

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All was good.
Bodde här 1 natt i maj 2024
Svar från Ryan Y. 5 maj 2024
Hey Marion, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

6/10 Okej

Felix

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Corporate hipster aesthetic complete with a condesa/Mexico City themed bar restaurant area with the charm of a Cincinnati Applebees. Rooms are meant to be edgy but the harsh lighting, laminate floors, raw concrete ceilings, and dysfunctional electric industrial blinds offer the aesthetic comfort of a Norwegian prison cell. On the upside: staff was nice and everything was clean. If the rates were $100 less/night our judgement would have been less harsh.
Bodde här 1 natt i maj 2024
Svar från Ryan Y. 5 maj 2024
Dear Felix, We are sorry to hear your stay was less than pleasurable. However, we are a micro-hotel, and we understand that this concept does not work for everyone. We apologize that we did not meet your standards and welcome you to stay with us again, so that we may make things right! Sincerely, Your Motto Hosts

8/10 Bra

taquan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice Vibe
Bodde här 1 natt i maj 2024
Svar från Ryan Y. 5 maj 2024
Hey Taquan, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Danaja

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was very nice and comfortable for my partner and I. A safe walk, and a nice quiet environment.
Bodde här 1 natt i april 2024
Svar från Ryan Y. 5 maj 2024
Hi Danaja, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Bra

Rae

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel itself was very nice. Room was small but so well done. Would have given 5 stars, but the music from the rooftop bar was so loud that it made sleeping a challenge. When I mentioned this to the front desk they said that the rooftop was a separate owner and that they have made attempts to ask them to lower it,but with no success. They did apologize for the noise.
Bodde här 1 natt i april 2024
Svar från Ryan Y. 1 maj 2024
Dear Rae, We are sorry to hear that your stay was less than satisfactory, here at Motto we strive to give our guests the best possible experience and we are sorry if we dropped the ball. If you ever happen to stay with us again, please feel free to reach out so that we can make your stay as special as we possibly can! Sincerely, Your Motto Hosts

8/10 Bra

Denis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nous sommes allés durant le congé de Pâques de 2024. Peu de gens et de circulation automobile. Dans ce contexte, l'endroit était silencieux et l'environnement des plus agréable.
Bodde här 2 nätter i mars 2024
Svar från Ryan Y. 1 maj 2024
Dear Denis, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Colleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Ryan Y. 1 maj 2024
Dear Colleen, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

William, Piedmont

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Ryan Y. 1 maj 2024
Dear William, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Bra

Ksenia

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The place was nice for a business trip. Easy to walk to.
Bodde här 1 natt i april 2024
Svar från Ryan Y. 30 apr. 2024
Dear Ksenia, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

6/10 Okej

Kirsten

Reste med sin partner
Very small rooms, super thin walls, and the view from our fourth floor windows were terrible. However, it’s a good location and has convenient parking.
Bodde här 1 natt i april 2024
Svar från Ryan Y. 30 apr. 2024
Dear Kirsten, We are sorry to hear that your last visit with us was less than satisfactory. We understand that the configuration of our rooms can cause your stay to be a bit noisy, and we apologize that all the commotion ruined your stay here at Motto. We would love to make things right, and we invite you to stay with us again! Sincerely, Your Motto Hosts

4/10 Dåligt

Zipporah

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stayed 3 nights and was told that I was gonna have someone refresh my room and bring new towels each day I was there. No one came, so I called down to the service center and asked for new towels. I had to call multiple times until the night before I left someone finally brought new towels smh. Someone had a party on my floor, and they were literally so loud between 12 AM and 4AM. I didn’t get any sleep and there was nothing I could do about it because no one was at the front desk to receive a complaint. The room is extremely small with hardly any sink space the bathroom. When I was standing at the sink brushing my teeth, my legs would touch the toilet because it was so close to the sink. The cloth shower curtain in the bathroom was stained and disgusting. They need to replace those. I like the TV and the hardwood floors, but I expected more for the $630 I spent for 3 nights. No complimentary water, nothing. The Cambria hotel is much bigger and better hotel. I would recommend going with them if it’s cheaper on the days you’re going. Overall nice location near a lot of things
Bodde här 3 nätter i april 2024
Svar från Ryan .Y 25 apr. 2024
Dear Zipporah, Thank you for taking the time to provide feedback regarding your experience at Motto Philly. I sincerely apologize for the cleanliness of your room and for all other issues you encounter during your visit. Thank you for your feedback. Please be confident that we will share the points you have outlined with all levels of leadership. The time taken to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to deliver exceptional experiences in every hotel, for every guest, every time. Best regards, Your Motto Hosts

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Extra extra-clean room with everything a person needs, easy walk to Rittenhouse Square and to the Reading Market/Convention Center. Friendly service!
Bodde här 2 nätter i april 2024
Svar från Ryan Y. 22 apr. 2024
Dear Sarah, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Jaime

Affärsresenär
Gillade: Renlighet och personal och service
The rooms are tiny and the hotel is loud. Walls are thin.
Bodde här 1 natt i april 2024
Svar från Ryan Y. 22 apr. 2024
Dear Jaime, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Janina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Ryan Y. 22 apr. 2024
Dear Janina, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Bra

Carlos Ivan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its Fine
Bodde här 1 natt i april 2024
Svar från Ryan Y. 15 apr. 2024
Dear Carlos Ivan,We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Bryan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Ryan Y. 15 apr. 2024
Dear Bryan, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Matthew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Definitely a great hotel to stay at in downtown Philly, fantastic location
Bodde här 3 nätter i april 2024
Svar från Ryan Y. 11 apr. 2024
Dear Matthew,We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Keith

Bodde här 1 natt i mars 2024
Svar från Ryan Y. 30 apr. 2024
Hi Keith, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Bra

Lisa

Bodde här 1 natt i april 2024
Svar från Ryan Y. 30 apr. 2024
Hi Lisa, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Garrett

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Ryan Y. 11 apr. 2024
Hey Garrett, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Bra

Marlene

It was a nice place. Walking distance to the 30th train station. It was quiet. Would recommend the Motto.
Bodde här 1 natt i april 2024
Svar från Ryan Y. 11 apr. 2024
Hey Marlene, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Bra

helene

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good place but expensive
Bodde här 1 natt i april 2024
Svar från Motto Guest Relations 7 apr. 2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!

8/10 Bra

Sabine

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024
Svar från Motto Guest Relations 7 apr. 2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!

10/10 Fantastiskt

Oren

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Optimal for business purposes
Bodde här 2 nätter i april 2024
Svar från Motto Guest Relations 7 apr. 2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!

10/10 Fantastiskt

Emmanuel

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Staff members were awesome, specially MO, she is just so helpful and kind to everyone :)
Bodde här 3 nätter i mars 2024
Svar från Motto Guest Relations 7 apr. 2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. Thank you for taking the time to recognize our wonderful staff here at Motto. We cannot wait for you to come visit us again when you are back in Philly!

10/10 Fantastiskt

Francinne

Bodde här 1 natt i mars 2024
Svar från Ryan Y. 22 apr. 2024
Dear Francinne, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Kourtney

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Ryan .Y 1 apr. 2024
Dear Kourtney, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Adhrika

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was safe and clean, loved all the dining options and special shoutout to the cafe and the rooftop bar! Would definitely choose Motto for my future hotel stays :)
Bodde här 2 nätter i mars 2024
Svar från Motto Guest Relations 7 apr. 2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!

10/10 Fantastiskt

alexis

Bodde här 1 natt i mars 2024
Svar från Ryan Y. 22 apr. 2024
Dear Alexis, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Jean

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The area is safe, quit, and have unique dining options; nevertheless, parking was difficult.
Bodde här 1 natt i mars 2024
Svar från Ryan Y. 30 mars 2024
Dear Jean, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Janae

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I loved it here.
Bodde här 2 nätter i mars 2024
Svar från Ryan Y. 29 mars 2024
Dear Janae, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Bra

Christine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very conveniently located, just a few mins walk to Rittenhouse Square. My daughter and I walked 18 mins to Reading Terminal Market. The city is flat, so it's very walkable. The staff was nice and friendly, and the café sells delicious homemade treats and also coffee. Our room was a bit small, but it was fine and had everything we needed. Overall, it was a good stay! I would recommend it especially for the location.
Bodde här 1 natt i mars 2024
Svar från Motto Guest Relations 26 mars 2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!

6/10 Okej

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Motto Guest Relations 26 mars 2024
Dear valued guest, we are so sorry to hear you did not enjoy your stay with us here at Motto by Hilton Philadelphia. Here at Motto we strive to ensure all our guests have a great experience. We would love for you to reach out to us directly to tell us more about your experience with us. Motto is always looking for new ways to improve our hotel experience

10/10 Fantastiskt

Andrew

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great business hotel. Rooms are very small- fine for short-term business travel but would be challenging for family vacations. Friendly staff, nice property, quiet rooms, great location- easy walk to many good restaurants. Have stayed here twice and will again in the future.
Bodde här 2 nätter i mars 2024
Svar från Ryan Y. 21 mars 2024
Hi Andrew, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Dean

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall, well pleased. However, some nights, there are noisy motorists driving around.
Bodde här 3 nätter i mars 2024
Svar från Ryan Y. 21 mars 2024
Dear Dean, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Camesha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay!! Definitely recommend
Bodde här 1 natt i mars 2024
Svar från Ryan Y. 21 mars 2024
Hi Camesha, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Jianyuan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Ryan Y. 21 mars 2024
Dear Jianyuan, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Bethany

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super friendly staff, very efficient experience, great location/walkable!
Bodde här 1 natt i mars 2024
Svar från Ryan Y. 21 mars 2024
Hi Bethany, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

Julia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved this hotel!! it was so cute. The rooms were very spacious. They have really nice shampoo and conditioner. The staff was extremely friendly and helpful. They also have snacks downstairs and a microwave so that’s always nice if you wanted to just cook your own snack the coffee shop in the lobby is incredible. The cold brew with oat milk is one of the best cold brew I’ve had I would highly recommend this hotel. It’s super cute, quiet, comfortable and has a restaurant and a rooftop bar. Perfect location, close to everything!!
Bodde här 2 nätter i mars 2024
Svar från Ryan Y. 21 mars 2024
Hi Julia, We are happy that you enjoyed your stay here with us, and we appreciate your feedback and kind words! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Bra

Magdalena

Bodde här 2 nätter i mars 2024
Svar från Ryan Y. 21 mars 2024
Hey Magdalena, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Bra

Arkadii

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Ryan Y. 17 mars 2024
Dear Arkadii, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

8/10 Bra

Shirley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Ryan Y. 17 mars 2024
Dear Shirley, We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts

10/10 Fantastiskt

KIMBERLY

Bodde här 1 natt i mars 2024
Svar från Motto Guest Relations 7 apr. 2024
Hello valued guest, we are pleased to hear you enjoyed your stay here at Motto by Hilton Philadelphia. We would love for you to come visit us again when you are back in the Philly area!

4/10 Dåligt

Hardy

Bodde här 1 natt i mars 2024
Svar från Motto Guest Relations 7 apr. 2024
Dear valued guest, we are so sorry to hear you did not enjoy your stay with us here at Motto by Hilton Philadelphia. Here at Motto we strive to ensure all our guests have a great experience. We would love for you to reach out to us directly to tell us more about your experience with us. Motto is always looking for new ways to improve our hotel experience

4/10 Dåligt

Taisje

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
I was extremely disappointed in my stay at the Motto. My first room wasn’t clean. There was hair in the bathroom sink and the floor wasn’t swept accurately. The staff quickly moved me into another room but the view was terrible and there was an odor. You could also hear every time someone tried to adjust the blinds.
Bodde här 1 natt i mars 2024
Svar från Ryan Y. 14 mars 2024
Dear Taisje, Thank you for taking the time to provide feedback regarding your experience at Motto Philly. Your feedback is extremely valued as it allows us the opportunity to maintain our commitment to deliver exceptional service. I would like to express my sincerest apologies for your unpleasant experience with the cleanliness of your rooms. It is our top priority to ensure our guests leave fully satisfied, and I am disappointed this was not your experience. Your patronage is greatly appreciated, and we would love the opportunity to restore your faith in the Motto brand. Should your travels bring you back to Philly, please reach out to me directly at ryoung@modushotels.com and I will personally see that you have a seamless experience.Best regards, Your Motto Hosts

10/10 Fantastiskt

Caroline

Reste med familjen
Gillade: Bekvämligheter
As expected and staff friendly and helpful
Bodde här 2 nätter i mars 2024
Svar från Sincerely, Your Motto Hosts 12 mars 2024
We are happy that you enjoyed your stay with us! We hope to welcome you back soon!

10/10 Fantastiskt

Fabian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good location (bike station around the corner, 30th Union Station in walking distance, Metro Suburban), friendly staff, comfortable bed, they take a 150 USD deposit, no fridge or water boiler in the room
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Nannette

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
In the city of Philly. Convenient to everything. Staff friendly and helpful.
Bodde här 1 natt i mars 2024
Svar från Sincerely, Your Motto Hosts 12 mars 2024
We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again!

10/10 Fantastiskt

Askar

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel
Bodde här 1 natt i mars 2024
Svar från Ryan Y. 5 mars 2024
Dear Askar. We are happy that you enjoyed your stay here with us, and we appreciate your feedback! We hope to host you again! Sincerely, Your Motto Hosts