Fjällstugor i Pian di Novello

"Disappointing stay. Partly due to the hotel. We came to take Thermal Baths. The reception did not have any information. And finally we found out that all establishments that used to offert Thermal Baths had closed down after the pandemics. The asked for twin beds, got a small queen size bed. AC did not work. And sleeping with open window was impossible due to barking dogs. The breakfast very good. Good service in the breakfast room. "

"A beautiful house in the mountains. The view is so stunning that no picture can do justice to it. It’s in the mountains, quiet, authentic and peaceful, yet close to Lucca, 10 minutes to the closest supermarket. Great gardens around the house, which are very well maintained. We were extremely well taken cared of By the owner Massimo. He was very kind and attentive. The rooms were very clean and comfortable. We hade more than everything we needed. I’d love to go back to the house again! Thank you Massimo! "

"Never again. I thought i entered a horror movie."

"4 star hotel is a huge exaggeration to put it mildly. The pool area and the view is what saves the place from being an utter tragedy. Everything, with regards to the service, restaurant, management, staffing was below acceptable. There is no staff, besides the gardener and poor ladies+ manager wife cleaning and none of them were trusted to help with catering for the guests- except when it came down looking for the one man band “running” the place/the manager. That is what all of us were doing when wanting service, food,drinks.. looking for the manager. Basically we payed waaay too much money to stay at a place which felt like “Fawlty Towers” (Pang i Bygget) with the character Manuel was running it. I would understand the pricing on food, drinks, coffee had it been an exclusive venue, there at least I get to see in the menu that a Coke is 8 Euros or a coffee 5 Euros. Hell, I would even understand it! I fail to do so in this case, I feel genuinely cheated."

"Så himla trevligt och bra service. Hotellet är gammalt men lite nice vibe ändå. Men personalen är verkligen det bästa, så trevliga och hjälpsamma ."

"Bra läge mellan Pisa och Florens. "