På stranden och vit sandstrand

Recensioner av Catalonia Playa Maroma – All Inclusive

4 out of 5
Catalonia Playa Maroma – All Inclusive
Carretera Federal 307 Km.306-250, Maroma, Playa del Carmen, QROO

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 535 av 1003 recensioner" "
8 - Bra i betyg. 271 av 1003 recensioner" "
6 - Okej i betyg. 102 av 1003 recensioner" "
4 - Dåligt i betyg. 51 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 44 av 1003 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Emmanouil

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2022

10/10 Fantastiskt

Titus

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbar vistelse
Fantastiskt fin syran och hotellområde. Köp till ”priviledged”, så värt att ha tillgång till B-loved restaurangen, speciellt att kunna ha à la carte-frukost där bort från trängseln i den stora frukostrestaurangen. Torget med food-trucks är trevligt inslag, detsamma gäller den lite dolda juicebaren på stranden. Fullt med gulliga näsbjörnar och fåglar samt några leguaner. Lite tråkigt att man tillåter att folk bokar solsängar runt poolen tidigt och dyker upp 5 timmar senare, känns lite som ett charter-hotell pga det. Tråkigt även att man inte bemannar kids-klubben mer än ett par timmar sporadiskt, schemat stämmer inte alls. Bra konserter och föreställningar på kvällen. Maten är lite tråkig, den japanska restaurangen kändes bäst trots tråkig sushi, boka bord där redan när du anländer.
Bodde här 4 nätter i januari 2022

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Roligt och spännande hotel!
Stranden är fantastiskt och hotellområde är bra sköt. Massa exotiska djur finns på området vilka man stöter på varje dag. Drinkar är gjorda på högkvalitativ sprit och maten varierad med bra kvalitet.
Bodde här 2 nätter i mars 2021

10/10 Fantastiskt

Bertil

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2020

10/10 Fantastiskt

Sergue

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed everything! Beach is wonderful! Good food and service.Very unique place with wildlife in jungle.We will be back
Bodde här 3 nätter i april 2024

8/10 Bra

Jillian Marie Tatro

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was almost wonderful. Only problem we had was our AC, staff immediately came to fix it but it was the same after. We didn’t bother with it because we were rarely ever in there but it was fat at night
Bodde här 6 nätter i april 2024
Svar från Catalonia Playa Maroma 30 apr. 2024
Hi Jillian, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the great Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Fantastiskt

LONG

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A very good vacation experience, advantages: beautiful seaside, bar in the pool, coatis everywhere, enthusiastic staff, tropical rainforest-like scenery, delicious restaurants. Disadvantages: The toilet has no ventilation, no comb, and serious mosquito bites
Bodde här 6 nätter i april 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Long, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Fantastiskt

Jose Carlos Crespo, Rockaway Beach

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Top top resort
Bodde här 5 nätter i april 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Jose, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 Bra

Elise

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Catalonia Playa Maroma is located on the most beautiful beach! The wedding we attended was beautifully done! The service and staff were great! The facilities did have a lot of bug & some cockroaches, however, this is to be expected in an indoor-outdoor living concept. The property does also require reservations for all of the restaurants, except the buffet. Overall, our experience at Catalonia Playa Maroma was amazing & we really enjoyed the resort!
Bodde här 5 nätter i april 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Elise, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Fantastiskt

Maria Del Carmen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pasamos una excelente estancia. Todos los servicios fueron increíbles y la gente a cargo súper amable con nosotros
Bodde här 3 nätter i april 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hola María Del Carmen, queremos agradecerte por tomarte el tiempo de escribir esta reseña. Estamos encantados de poder cumplir con tus expectativas, y esperamos darte la bienvenida pronto para disfrutar del gran Caribe Mexicano.

10/10 Fantastiskt

Alyssa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The brightly coloured 3 to 4-storey villas are so wonderful and a nestled in foliage, with the resort aiming to preserve as much of the natural environment and plants around the area as possible and the paths are beautifully lit, especially in the evenings. Staff at the resort are fantastic and work very hard to ensure everyone has a great time.
Bodde här 13 nätter i april 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Alyssa, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 Bra

Heather

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Catalonia is an absolutely gorgeous property. The hotel rooms are well maintained and I haven’t ever seen such attention to cleanliness of all facilities. The staff are all wonderful. So kind, welcoming and accommodating. The beach offered plenty of shade and tons of lawn chairs. However the water was incredibly rough (not the hotels fault) so we couldn’t enjoy the water. My only complaint was the food. We loved the Grill but found the other restaurants and the buffet mediocre at best. We had a very difficult time finding food options we liked. We really aren’t picky people but the food was an issue. The property has tons of wildlife and seeing them was such an experience. There is a resident monkey named Raul who posed for pictures, the caotis, wild boars and iguanas as well as birds and butterflies. My kids loved making friends by the beautiful pool. If the food was better this resort would easily be 5 stars. We will absolutely consider coming back on our next trip to Mexico.
Bodde här 7 nätter i april 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Heather, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma

10/10 Fantastiskt

Jodi Michelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the natural jungle feel of this resort. There are animals to see all over. The resort feels very peaceful and is fantastic for families. The food was great both at the buffet and at the restaurants. Lots of staples the kids like, but also theme nights to try something new. Spent a lot of time on the beach under the shade of palm trees. Will return!!!
Bodde här 7 nätter i april 2024
Svar från What a wonderful review 25 apr. 2024
Dear Jodi,We are very excited to receive these words and confirm that your stay has been everything you expected. At the Catalonia Royal Tulum, we strive every day to meet the expectations of all our guests and knowing that we have achieved this goal with you fills us with satisfaction. Hope to see you soon, Catalonia Playa Maroma

6/10 Okej

Salvatore

Gillade: Personal och service
Poor food
Bodde här 7 nätter i april 2024
Svar från Catalonia Playa Maroma 30 apr. 2024
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, and we hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Fantastiskt

Paula S, E Amherst

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful beach. Delicious food. Great service. Wait staff on the beach is always a huge plus and they did it really well here. We will be back
Bodde här 5 nätter i april 2024
Svar från Thank you very much 25 apr. 2024
Dear Paula,We are very excited to receive these words and confirm that your stay has been everything you expected. At the Catalonia Playa Maroma, we strive every day to meet the expectations of all our guests and knowing that we have achieved this goal with you fills us with satisfaction. Hope to see you soon, Catalonia Playa Maroma.

6/10 Okej

Aksana

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Catalonia Playa Maroma 30 apr. 2024
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Fantastiskt

Lyubov

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Мне все понравилось 😻
Bodde här 5 nätter i april 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Здравствуйте, Любовь, мы хотим поблагодарить вас за то, что вы нашли время написать этот отзыв. Мы рады, что смогли оправдать ваши ожидания, и с нетерпением ждем возможности встретить вас в ближайшее время, чтобы насладиться великолепными мексиканскими Карибами.

10/10 Fantastiskt

Marisol

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was super friendly, loved the walk to and from anywhere, the italian and grill restaurants were the best! All around, I would come back!
Bodde här 7 nätter i april 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Marisol, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Patricia, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 Bra

Tamika

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was great for our family trip. The room was clean and adequate size. The food options were vast and all very tasty. The beach access was easy and beautiful. Staff were also quite friendly and helpful. Our kids loved the pool. There were shallow areas and deeper areas and it was quite large so you didnt feel on top of anyone. The property is huge so if you are in a building closer to the pool prepare for a long walk to and from breakfast in the dining hall. It's a scenic walk so we didnt mind. Also, this may be a pro or a con depending but we loved the various wildlife around the facility.. particularly the Coatis, just watch your meal or they may steal it! It's not really walking distance to anything so you would need a car or tour bus if you want to go exploring outside of the resort. Good value for money
Bodde här 3 nätter i april 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Tamika, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Fantastiskt

Vanessa

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing stay and great help!
Bodde här 4 nätter i april 2024
Svar från Social Media Team 15 apr. 2024
Dear Vanessa, I'm glad to hear you had an amazing stay! We hope see you soon!

10/10 Fantastiskt

SHAWNA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The resort property was beautifully surrounded by palm trees and overlooking the beach. Dining areas including buffet, sit down restaurants, and bars were nicely decorated. Pool and beach facilities were great.
Bodde här 5 nätter i april 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Shawna, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Fantastiskt

Benjamin

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet
Bodde här 5 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Benjamin, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the glorious Mexican Caribbean.

8/10 Bra

Anna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice property, absolutely beautiful beach with crystal clear water and white sand. Food was ok, not too many options but overall delicious. Room was very spacious and looked newly remodelled. 4 out of 5 overall
Bodde här 7 nätter i mars 2024
Svar från Social Media Team 15 apr. 2024
Dear Anna,Sounds like you had a lovely time! It's great to hear that you enjoyed the beautiful beach and the spacious, newly remodeled room. Thanks for sharing your experience!

8/10 Bra

Jason, San Clemente

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property is located on beautiful Maroma Beach. Power white sand with warm clear emerald green and blue water. Walking along the beach is beautiful and relaxing. The resort is largely in the jungle with a long path to the beach and pool area. Sit down restaurants are available if reservations are made in advance and the staff really are eager to please. The chefs would benefit from cooking lessons but are very eager to please and learn. The resort is remote and about 30 minutes from Playa Del Carmen making the resort a little remote and quiet.
Bodde här 6 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Jason, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Fantastiskt

Daniel William

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay, all the food, and options.
Bodde här 6 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Daniel, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 Bra

TING YU

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, like live in a forest, with coati running around and birds chirping. Good WiFi and bars. A lots of choices in buffet, but a little hard to reserve for restaurants. We found the lost cellphone in lobby, thanks to the front desk and to the honest person who found it.
Bodde här 3 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Ting Yu, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

2/10 Väldigt dåligt

Mykola, Brooklyn

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Payment is not equeal to quality of hotel.
Bodde här 7 nätter i mars 2024
Svar från Catalonia Playa Maroma 30 apr. 2024
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, and we hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma

10/10 Fantastiskt

Virginia Rose

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is beautiful! So green so many palm trees wilds animals , the beach is amazing , white sand and the water is crystal blue , amazing for swimming . The people working there were very friendly . It was extremely quiet and peaceful considering they were booked out . There’s so much shade everywhere, so many palm trees on the beach for shade and plenty of lounge chairs and umbrellas around the pool. The food is excellent, buffet was great! The only negative thing I would point out is the wild raccoons there’s so many of them and they are so cute and entertaining but they mastered the skill of trying to steal people’s food around the pool and lunch areas , it made it difficult to enjoy your food there without having to hold your plate up high so they wouldn’t try and get it, forget putting your plate down next to your lounge chair , they’ll steal it and they’ll even get into your cups and drink your cocktails or smoothies . Your best eating in the restaurants . But honestly that’s the only negative thing we experienced, we are definitely going back next year.
Bodde här 6 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Virginia, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 Bra

Marsha Lynn, Rantoul

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property, food was excellent. Minor issues during stay, fridge not restocked, no coffee mugs in room for the first couple of days, wasn't given washcloths the entire stay.
Bodde här 5 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Marsha, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

6/10 Okej

SANDRO

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Verny nice resort. The rooms are very clean and each day the room cleaning staff does a fantastic job. One thing that went wrong is the initial room we got the AC didn’t work. They switched us to another room within 1hr. Beach was fabulous! Palm trees and clean! The ‘quati’ raccoons though, they will steal your bag and food, fair warning.
Bodde här 4 nätter i mars 2024
Svar från Catalonia Playa Maroma 30 apr. 2024
Thank you for your honest review, Sandro. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, although we are happy to know that you loved the resort, the rooms, and the beach.We hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Fantastiskt

Arnold F

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Arnold, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Fantastiskt

Anna

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
We had an excellent vacation with a 6 and 3 year old. Absolutely perfect!
Bodde här 7 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Anna, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

6/10 Okej

Howard

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The resort location and property is gorgeous but the service was underwhelming, with inconsistency of the quality of food and beverages and hit and miss whether a service request would be fulfilled or not. It seemed as though the resort is going through staffing and training challenges at the present time.
Bodde här 10 nätter i mars 2024
Svar från Catalonia Playa Maroma 30 apr. 2024
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, although we are happy to know that you loved the resort.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

8/10 Bra

amy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Although I did not receive my vip upgrade the property was nice. I had booked a deluxe king room and they told me I was being upgraded to a deluxe double queen which is not an upgraded room. It was disappointing to me that after I complained after check in someone from guest services called me 5 days in to my 7 day stay to tell me it was an upgrade which I disagreed with. Also once you get there to check in they ask you if you want to upgrade to privilege for an extra 10 dollars a day per person that gets you an extra restaurant to eat breakfast, lunch, and dinner special place to sit on the beach and half off a spa service. That should probably be part of the vip. I’m not sure why it’s a vip property-The room was still nice and the property was still good. The buffet was one of the best I’ve had at an all inclusive resort. Most of the staff were friendly. Also lots of wildlife.
Bodde här 6 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Amy, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Fantastiskt

Stephen

Bodde här 6 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Stephen, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the glorious Mexican Caribbean.

8/10 Bra

Lisa

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very hot and the property had a ton of shade. Very clean.
Bodde här 7 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hi Lisa, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Fantastiskt

Christina, Santa ROsa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed our stay and would stay again
Bodde här 4 nätter i januari 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Christina, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 Bra

armando

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Los cuartos son chicos
Bodde här 3 nätter i mars 2024
Svar från Catalonia Playa Maroma 30 apr. 2024
Gracias por tu honesta reseña, Armando. Lamentamos saber que su estancia en Catalonia Playa Maroma no fue tan agradable como esperaba; apreciamos sus comentarios, y los utilizaremos para mejorar nuestros servicios e instalaciones. Una vez más, ¡gracias por sus comentarios y por elegir Catalonia Playa Maroma

4/10 Dåligt

Tibor

Reste med sin partner
Gillade inte: Personal och service
Me and my wife is a returning client after 10 years. Beach is still amazing and beautiful but some things in this resort changed to worse. We were surprised bathroom and toilet doesn't have ventilation. There is no place where to hang on wet towels. But what really disappointed us was staff service in buffet (except Alberto), staff service at snack bar Adelita and hygiene level at snack bar Adelita. They don't use dishwasher for glasses. I asked for glass of water, Humberto poured it to visibly dirty glass, then he poured water from this dirty glas to the clean one and gave it to me. I was speachless at this moment. Beach, pool chairs and tables were dirty from animals.
Bodde här 8 nätter i mars 2024
Svar från Catalonia Playa Maroma 30 apr. 2024
Thank you for choosing to return to Catalonia Playa Maroma after 10 years, and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the beauty of our beach once again.However, we apologize for the issues you encountered during your stay. We take your feedback seriously and will address each concern with the relevant departments to ensure improvements are made.Your comments regarding the service at the buffet and Adelita snack bar, as well as the hygiene standards, are concerning and not reflective of our usual standards. We will investigate these matters further and take appropriate action to prevent such incidents from happening again.Your experience with the glass of water is unacceptable, and we apologize for any discomfort or inconvenience caused. This is not indicative of the level of service we aim to provide, and we will address this issue with our staff to ensure it does not happen again.We will also review our cleaning procedures for beach, pool chairs, and tables to ensure they meet the highest standards of cleanliness.Once again, we appreciate your feedback as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay at Catalonia Playa Maroma.

10/10 Fantastiskt

Sabina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice, clean and friendly resort
Bodde här 4 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Sabina, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Fantastiskt

Yi, Toronto

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All is good
Bodde här 3 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Yi, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Fantastiskt

Roxanne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were super close to the pool which was wonderful
Bodde här 8 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Roxanne, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Fantastiskt

Eduardo

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the property was in a great location. The staff members made you feel like you were part of the experience. They were very accommodating. I also enjoyed the accessibility to local parks and recreation.
Bodde här 6 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Eduardo, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Fantastiskt

Christopher Brook

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We really enjoyed the integration of resort style modern amenities with a jungle and wildlife friendly environment. The staff were excellent and went above and beyond for any requests. Additionally, the attention to detail regarding food allergies was better than anywhere we've experienced.
Bodde här 5 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Christopher, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 Bra

Oleksandr, Willow Grove

Bodde här 8 nätter i februari 2024
Svar från Catalonia Playa Maroma 30 apr. 2024
Hi Oleksandr, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the great Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma

6/10 Okej

mark whitney

Gillade: Renlighet och personal och service
Bodde här 6 nätter i februari 2024
Svar från Catalonia Playa Maroma 30 apr. 2024
Hi Mark, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

6/10 Okej

Jasna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property, beautiful, well kept beach. One pool is not sufficient for the number of guests wanting to use it, not enough chairs and umbrellas. One more pool needed.
Bodde här 10 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, especially when you were celebrating such a special occasion; although we are happy to know that you loved the resort, the beach, and the service provided by our staff.

10/10 Fantastiskt

Ivan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
5 stars
Bodde här 4 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Ivan, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Fantastiskt

paul

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We spent a week here and it was amazing. I had two massages by Araceli, the best l had in years. The food was great lots of restaurants to choose from. The Mexican was our favorite it was excellent as was the service. The place is gorgeous with lots of wildlife. The beach is like paradise lots of chairs. We will definitely be back.
Bodde här 6 nätter i mars 2024
Svar från Catalonia Playa Maroma 29 apr. 2024
Hello Paul, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.