Victor was fantastic to rent from! Not only was he very helpful with everything to know about finding your way in Playa Del Carmen, he was quick to fix or help with anything that needed it. We had a problem with the lockbox(our own fault --make sure you create your own code!), and the front desk ended up calling him at around 7:30 am (I was just going to message him on here so we didn't bother him that early), and he was there within 15-20 minutes! Also, there was a blanket that had been folded up (so easy to miss for the maid if it looks like it was never used) that had some spots on it, and Victor brought a new one that night! other than that, the condo was awesome to stay in! lots of space.... you CAN hear everything though. Since it was just the two of us, it didn't bother us. We heard a broom sweeping up above us and anyone talking or running in the main hallways. It's not like it is all the time, so if you can ignore the occasional noise, you are good to go! The pool and rooftop setting is AMAZING. It is an amazing view up there. We loved our visit and hope to rent from Victor again!!!!!