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Recensioner av The Grosvenor Plymouth

3.5 out of 5
The Grosvenor Plymouth
7-11 Elliot Street, The Hoe, Plymouth, England

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 378 av 665 recensioner" "
8 - Bra i betyg. 236 av 665 recensioner" "
6 - Okej i betyg. 43 av 665 recensioner" "
4 - Dåligt i betyg. 6 av 665 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 665 recensioner" "

9,4/10

Renlighet

9,4/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Johan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2019
Svar från Jo Caswell - General Manager 30 juli 2019
Thank you for taking the time to leave us a good review score. We hope to see you again.

8/10 Bra

Johan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2019
Svar från Jo Caswell - General Manager 9 jan. 2019
Thank you for leaving us a good review!

8/10 Bra

Ben

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful stay. Staff are fantastic with nothing too much trouble. Comfortable bed. Excellent location for centre only short walk away. Will definitely be rebooking again
Bodde här 2 nätter i april 2024
Svar från Gemma 27 apr. 2024
Hi Ben, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to see you again in the future. Kind regards, The Grosvenor Team.

8/10 Bra

Charles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Jenny 22 apr. 2024
Thank you

10/10 Fantastiskt

Greg

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely clean hotel good sized clean room, staff were very welcoming friendly and helpful. Everything within a short 15 minutes walk. I would highly recommend
Bodde här 2 nätter i april 2024
Svar från Gemma 10 apr. 2024
Hi Greg, thank you so much for taking the time to leave such a kind review. We are so pleased you enjoyed your stay and hope to welcome you back again soon. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

wayne

Bodde här 1 natt i februari 2024
Svar från Jenny 25 mars 2024
Thank you

4/10 Dåligt

Susan

Gillade inte: Boendets skick och faciliteter
The receptionist was very nice and friendly, bar was shut when she went home at 9pm. Single room, was very small, only 1 pillow, bed was ok. Breakfast was not good. The bacon was over cooked and quite salty. The sausages had been cooked prior to breakfast and cut in half. And it was all put on the toast. Coffee was ok
Bodde här 1 natt i februari 2024
Svar från Gemma 6 feb. 2024
Dear Susan, thank you for leaving a review. We are pleased that you found our receptionist to be nice and friendly. As we are in our low season period at the moment our reception and bar shuts earlier, but opens later during our peak times when we are busier. With regards to your room, our singles are the smallest so we would recommend if you rebook to consider booking a standard double, these are a lot more spacious. Also, each room comes with an extra pillow - either in the wardrobe or under the bed, our team would have been happy to help in this regard. Apologies that you didn't enjoy your breakfast, after looking into this I think there was some confusion with your ticket, which would have been our fault but our team would have been more than happy to redo your breakfast for you. Hopefully, we get to welcome you back in the future. Kind regards, The Grosvenor Team.

8/10 Bra

Beverley

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Gemma 23 jan. 2024
Hi Beverley, thank you for leaving a review. We are pleased that you enjoyed your stay and hope to welcome you back again in the future. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Salma

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had a lovely, comfortable stay.
Bodde här 1 natt i januari 2024
Svar från Ella 20 jan. 2024
Dear Salma, thank you for leaving us a review. We hope to welcome you back in the future! Kind Regards, Ella, the Grosvenor Team.

8/10 Bra

Robert

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Gemma 3 jan. 2024
Hi Robert, thank you for leaving a review. We are pleased that you enjoyed your stay and hope to see you again soon. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovley Hotel staff friendly close to town but as always with Plymouth parking not so good breakfast was amazing aswell
Bodde här 1 natt i december 2023
Svar från Gemma 3 jan. 2024
Thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to welcome you back again in the future. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Cheryl

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Jenny 1 jan. 2024
Thank you

8/10 Bra

Glynn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Honest Glynn
It was quite as there was only 6 giests in the whole hotel so it ment plenty of parking available thankfully. very welcoming and a pleasant stay again.
Bodde här 2 nätter i december 2023
Svar från Gemma 26 dec. 2023
Hi Glynn, thank you for leaving a review. Yes, as you say we are quiet at the moment which is normal for Plymouth hotels throughout the Winter. We are pleased that you enjoyed your stay and were able to make use of our free parking. We hope to see you again soon, Kind regards, The Grosvenor Team,

10/10 Fantastiskt

Dean

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent stay as usual
Fantastic friendly staff, good rooms with a great fresh breakfast. A home from home for my weekly trips to Plymouth
Bodde här 2 nätter i december 2023
Svar från Gemma 26 dec. 2023
Hi Dean, thank you so much for leaving a review. It's always a pleasure to have you stay with us and we look forward to seeing you again next year. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Giorgia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Gemma 26 dec. 2023
Hi Georgia, thank you for leaving a 10/10 review - we are so pleased that you enjoyed your stay and hope to see you again in the future. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Keith

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Plymouth
Very nice stay. Clean comfortable room. Excellent breakfast.
Bodde här 1 natt i november 2023
Svar från Georgia 20 dec. 2023
Good morning Keith, thank you for leaving us a review. We are so glad you enjoyed your stay here. We hope to welcome you back in the future. Kind regards, Georgia, The Grosvenor Team.

6/10 Okej

sheree

Gillade: Renlighet och boendets skick och faciliteter
Bedroom
Bedroom a little small
Bodde här 2 nätter i december 2023
Svar från Georgia 20 dec. 2023
Good morning Sheree, thank you for leaving us a review. We are sorry to hear the bedroom was too small for you. We hope to welcome you back in the future. Kind regards Georgia, The Grosevnor Team.

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good base for exploring Britain’s Ocean City.
Spacious room. Modern, compact bathroom. The croissants were perfect. Everyone was in a good mood.
Bodde här 3 nätter i november 2023
Svar från Georgia, The Grosvenor Team 9 dec. 2023
Good afternoon Paul, thank you for leaving us a review. We are so glad you enjoyed your stay with us! We hope to welcome you back again in the future.

8/10 Bra

Deborah

Bodde här 1 natt i december 2023
Svar från Gemma 13 dec. 2023
Dear Deborah, thank you for leaving a review. We hope that you enjoyed your stay and hope to see you again soon. Kind regards, The Grosvenor Team.

8/10 Bra

Jeremy

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Without doubt one of the cleanest hotels I have stayed in Spotless in all areas Down sides Bed very uncomfortable Rather cold in roommate
Bodde här 2 nätter i november 2023
Svar från Gemma 29 nov. 2023
Hi Jeremy, thank you for leaving a review. We are so pleased that you enjoyed your stay and found the hotel to be clean. Apologies that found the bed to be uncomfortable and the room to be cold, I will pass on this information to the relevant departments. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Dean

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Gemma 29 nov. 2023
Hi Dean, thank you so much for a 10/10 review. We hope to welcome you back again soon. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Darren

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business trip in Plymouth, a nice hotel with easy reach to the city etc.
Bodde här 1 natt i november 2023
Svar från Gemma 22 nov. 2023
Hi Darren, thank you so much for leaving a 10/10 review. We are so pleased that you enjoyed your stay and hope to see you again soon. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Jenny

Bodde här 1 natt i november 2023
Svar från Gemma 21 nov. 2023
Hi Jenny, thank you so much for leaving a 10/10 review, we appreciate this so much. We hope to see you again in the future. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Simon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Had
Bodde här 1 natt i oktober 2023
Svar från Gemma 21 nov. 2023
Hi Simon, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to welcome you back again in the future. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

donna

Bodde här 2 nätter i november 2023
Svar från Gemma 21 nov. 2023
Hi Donna, thank you so much for leaving a review. We are so pleased that you enjoyed your stay and we hope to see you again soon. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

donna

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Gemma 21 nov. 2023
Hi Donna, thank you for leaving such a positive review. We hope to welcome you back in the future. Kind regards, The Grosvenor Team.

8/10 Bra

Ronald

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean, Comfortable and Well Situated
The Grosvenor Plymouth provides a clean, comfortable lodgings with an excellent breakfast. Just a short walk from the Plymouth harbour and a short taxi ride from the train station, the Grosvenor proved to be a wonderful location for our stay.
Bodde här 4 nätter i oktober 2023
Svar från Georgia 2 nov. 2023
Good evening Ronald, thank you for leaving us a review. We are so glad you enjoyed your stay with us! We hope to welcome you back in the future. Kind regards, Georgia, The Grosvenor Team.

10/10 Fantastiskt

Phil

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic classic hotel with lovely rooms and staff. Highly recommend
Bodde här 1 natt i oktober 2023
Svar från Georgia 29 okt. 2023
Good afternoon Phil, thank you for leaving us a lovely review. We are so glad you enjoyed your stay with us. We will look forward to welcoming you back again. Kind regards, Georgia, The Grosvenor Team.

8/10 Bra

Vic

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay was very pleasant at the hotel which is close to the city centre and the Hoe. The service was excellent, the breakfast very good, our only problem which was minor was that the temperature of the hot water shower was very temperamental in that it changed from freezing to boiling hot and back without notice. This was brought to the attention of the reception who stated that it would be looked at.
Bodde här 1 natt i oktober 2023
Svar från Matt 24 okt. 2023
Thank you for your review and that you enjoyed your stay with us.We have addressed the water issue and thank you for bringing it to our attention.Looking forward to your return visit to the Grosvenor.Regards The Grosvenor Team

10/10 Fantastiskt

Tony

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location near the Hoe and walkable to the City Centre. The hotel has limited parking but we were lucky to get the last free slot. There is lots of parking on the street but you have to pay, even for overnight. Breakfast was OK with prompt service.
Bodde här 1 natt i oktober 2023
Svar från Izzy 21 okt. 2023
Good Morning Tony. Thank you for taking the time to leave a review. We are delighted our location was good for your trip to Plymouth and you were able to park in our small car park. We hope to welcome you back in the futureKind Regards, The Grosvenor Hotel

10/10 Fantastiskt

Dean

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Stay here weekly for work Cannot fault the location, the value for money , the breakfast - above all else the staff are superb
Bodde här 1 natt i oktober 2023
Svar från Georgia 19 okt. 2023
Hi Dean, thank you for leaving us such an amazing review. We are so glad you enjoyed your stay with us! We will look forward to welcoming you back again soon. Kind regards, Georgia, The Grosvenor Team.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Gemma 18 okt. 2023
Thank you for leaving a review. We are pleased that you enjoyed your stay with us and hope to see you again in the future. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

dina

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 2 nätter i oktober 2023
Svar från Gemma 18 okt. 2023
Dear Dina, than you for leaving a review and for your 5 out of 5 score. We hope to welcome you back again in the future. Kind regards, The Grosvenor Tea,

10/10 Fantastiskt

Jayne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Definitely five stars!
Lovely welcome, clean room, very comfortable bed! Breakfast was the”over indulgent “ type, plenty of everything and served with a smile! I will definitely be staying at The Grosvenor again.
Bodde här 3 nätter i oktober 2023
Svar från Gemma 10 okt. 2023
Dear Jayne, thank you so much for leaving such a lovely review. We are so pleased that you enjoyed your stay and hope to welcome you back again soon. Kind regards, The Grosvenor Team.

8/10 Bra

Jeff

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Gemma 4 okt. 2023
Dear Jeff, thank you for leaving a review. We are pleased that you enjoyed your stay and hope to see you again soon. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Dean

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Gemma 4 okt. 2023
Dera Dean, thank you so much for taking the time to leave such a positive review. We are so pleased that enjoy staying with us and look forward to seeing you again soon. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Waldemar

Bodde här 1 natt i september 2023
Svar från Gemma 4 okt. 2023
Dear Waldemar, thank you for leaving a review. We are so pleased that you enjoyed your stay and felt we are worthy of a 10/10 review. We hope to see you again. Kind regards, Gemma, The Grosvenor Team.

10/10 Fantastiskt

Ian

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent hotel in a great location. Breakfast was superb. Enjoyed my stay.
Bodde här 1 natt i september 2023
Svar från Gemma 4 okt. 2023
Dear Ian, thank you so much for taking the time to leave such a kind and positive review. We hope to welcome you back in the future. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Matthew

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023
Svar från Gemma 4 okt. 2023
Hi Matthew, thank you for leaving a review, we are so pleased that you enjoyed your stay and felt we were worthy of a 10/10. We hope to see you again in the future. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

paul

Bodde här 2 nätter i september 2023
Svar från Gemma 18 okt. 2023
Dear Paul, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to see you again soon. Kind regards, The Grosvenor Team,

10/10 Fantastiskt

Nicola

Bodde här 2 nätter i september 2023
Svar från Gemma 10 okt. 2023
Hi Nicola, thank you for leaving such a positive review. We hope to welcome you back in the future. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice
Bodde här 1 natt i september 2023
Svar från Gemma 20 sep. 2023
Dear Thomas, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and we hope to see you again soon. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Ian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Couldn’t fault room or service food was good only downside limited parking
Bodde här 2 nätter i september 2023
Svar från Gemma 18 sep. 2023
Dear Ian, thank you for leaving a review. We are so pleased that you enjoyed your stay and hope to see you again in the future. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Ruth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely hotel lovely staff very clean couldn’t do enough for you!
Bodde här 4 nätter i september 2023
Svar från Gemma 18 sep. 2023
Dear Ruth, thank you so much for leaving such a lovely review. We are so pleased that you enjoyed your stay and hope to see you again soon. Kind regards, The Grosvenor Team.

10/10 Fantastiskt

Sharon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Gemma 12 sep. 2023
Dear Sharon, thank you for leaving a review. We are so pleased that you enjoyed your stay with us and hope to see you again soon. Kind regards, The Grosvenor Team.

8/10 Bra

Anna

Bodde här 1 natt i augusti 2023
Svar från Gemma, The Grosvenor Team. 5 sep. 2023
Dear Anna, thank you for taking the time to leave a review. We are pleased that you enjoyed your stay and hope to welcome you back in the future. Kind regards,

10/10 Fantastiskt

Simon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Gemma, The Grosvenor Team. 5 sep. 2023
Dear, Simon, thank you so much for leaving such a positive review. We hope to welcome you back in the future. Kind regards,

6/10 Okej

John

Gillade inte: Renlighet och rummets bekvämlighet
Grosvenor
Bodde här 2 nätter i augusti 2023
Svar från Gemma, The Grosvenor Team. 29 aug. 2023
Dear John, thank you for leaving a review. We hope that you enjoyed your stay and hope to welcome you back again in the future. Kind Regards,

8/10 Bra

Andrea

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Izzy 26 aug. 2023
Thank you for leaving us a rating. We hope to welcome you back soon

10/10 Fantastiskt

Rita

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay. Clean, within walking distance of historic sites, restaurants and pubs.
Bodde här 1 natt i augusti 2023
Svar från Jenny 24 aug. 2023
Dear Rita, Thank you for your review and kind comments, we are pleased you had a great stay, and hope to see you again soon.