3 outdoor pools, pool umbrellas, sun loungers

Recensioner av Oaks Cypress Lakes Resort

4 out of 5
Oaks Cypress Lakes Resort
15 Thompsons Road, Pokolbin, NSW

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 888 av 2010 recensioner" "
8 - Bra i betyg. 728 av 2010 recensioner" "
6 - Okej i betyg. 253 av 2010 recensioner" "
4 - Dåligt i betyg. 109 av 2010 recensioner" "
2 - Väldigt dåligt i betyg. 32 av 2010 recensioner" "

8,2/10

Renlighet

8,0/10

Personal och service

8,2/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Birgit

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Stora ytor i mycket vacker omgivning
Lyxigt stort boende med rejäla ytor. Lite slitna badrum kanske. Lagom lång promenad från huvudbyggnaden. Lite väl mörkt på kvällen. Förbättra gärna utebelysningen. Synd att vi missade att vi bodde på en golfbana, hade velat testa den. Frukostbuffén förvånansvärt bra!
Bodde här 1 natt i oktober 2022
Svar från Cam 21 feb. 2023
We appreciate your feedback, it has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Fantastiskt

Andrea

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2019

8/10 Bra

Gayathri

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful and quite place with all the amenities
Bodde här 1 natt i april 2024
Svar från Oaks Cypress Lakes Management 30 apr. 2024
We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4/10 Dåligt

Subrina

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
the hotel is not clean, we found cockroach in the room. the wifi is terrible in the room. the price does not match with the value you get.
Bodde här 3 nätter i mars 2024
Svar från Oaks Cypress Lakes Management 7 apr. 2024
Hi Subrina,Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the hotel and villa and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,

10/10 Fantastiskt

Lindsey

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Great Staff
Bodde här 1 natt i mars 2024
Svar från Oaks Cypress Lakes Management 7 apr. 2024
Hi Lindsey,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

6/10 Okej

JAE HA

Bodde här 2 nätter i mars 2024
Svar från Oaks Cypress Lakes Management 7 apr. 2024
Hi Jae Ha,I am delighted that you had a memorable stay with us here at Oaks Cypress Lakes Resort.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

8/10 Bra

Albert

Nice
Bodde här 1 natt i mars 2024
Svar från Oaks Cypress Lakes Management 31 mars 2024
Hi Albert, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 Fantastiskt

Lindsey

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
We will recommend
Bodde här 1 natt i mars 2024
Svar från Oaks Cypress Lakes Management 31 mars 2024
Hi Lindsey,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Warm Regards,

6/10 Okej

Wai Lun William

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
The resort was outdated, phone is not working and restaurant food quality can be much better.
Bodde här 1 natt i februari 2024
Svar från Oaks Cypress Lakes Management 31 mars 2024
Hi Wai Lun William, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Bra

Graham

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful outlook over pool and lake. Amazing breakfast and generous staff.
Bodde här 2 nätter i februari 2024
Svar från Oaks Cypress Lakes Management 7 apr. 2024
Hi Graham, We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Okej

Sophie

Reste med familj och småbarn
Gillade: Bekvämligheter
Well located to visit wineries and comfortable accommodation. We stayed in a premium 2 bedroom villa and air conditioned and comfy beds. On arrival, there was a crisp under the sofa with some bugs and no WiFi connection / Netflix connection (my family had stayed a couple of weeks prior in a 3 bedroom villa and had also had the WiFi issue). Rung reception who brought a wifi booster up but were unable to sort the tv and advised option of connecting our own hdmi cable (we not brought one as did not know). They also said we had to return the booster or be subject to a $300 penalty. Weather wasn’t great and we were travelling with a baby so it would’ve been useful to know WiFi / tv limitations beforehand. Pool area had nice views but music blaring out which didn’t make it too relaxing. Well situated for golf but not as good as pictures and not all services as advertised.
Bodde här 1 natt i februari 2024
Svar från Oaks Cypress Lakes Management 7 apr. 2024
Hi Sophie,We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.

8/10 Bra

Dave

Bodde här 2 nätter i januari 2024
Svar från Oaks Cypress Lakes Management 31 mars 2024
Hi Dave, We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Kind Regards,

10/10 Fantastiskt

Stephanie

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The room was clean and spacious, and the property and facilities were gorgeous. Great value. The different pools, sauna, steam room, were wonderful. We had a lovely peaceful getaway. Would definitely stay again.
Bodde här 2 nätter i januari 2024

6/10 Okej

Mark

Nice location however rooms are quite dated
Bodde här 1 natt i januari 2024
Svar från Oaks Cypress Lakes Management 3 feb. 2024
Hi Mark, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Okej

Carolyn

Bodde här 1 natt i januari 2024
Svar från Oaks Cypress Lakes Management 3 feb. 2024
Hi Carolyn, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Fantastiskt

jung ha

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Oaks Cypress Lakes Management 3 feb. 2024
Hi Jung Ha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

8/10 Bra

Eric

Gillade: Renlighet och rummets bekvämlighet
Relaxed stay nearby wineries.
Relaxed hotel great central location to visit many nearby wineries. Tempus Two and McGuiggins to name two. Had a comfortable two bedroom, two bathroom two story unit with good ammenities but poor wifi so ask for the dongle.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Manpreet

Gillade: Renlighet och boendets skick och faciliteter
First was good experience
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Karl

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Leanne

Gillade: Renlighet och boendets skick och faciliteter
Beautiful property… and surrounded by nature .. staff were excellent and the meals were very lovely.. very close to shops and beautiful wineries
Bodde här 3 nätter i januari 2024

2/10 Väldigt dåligt

Andre

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
When I went to check in I was told by the manager there that I could not because of a power outage that would only be resolved at 2am. He said it would be dangerous for us to check in as there would be safety concerns. We were told multiple times that we would get a refund after booking through Expedia by the front desk manager. We did not get a refund in the end. This is basically theft.
Bodde här 1 natt i januari 2024

4/10 Dåligt

Ria Linda

Bodde här 1 natt i januari 2024

4/10 Dåligt

Emily

Gillade inte: Renlighet
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Sudipta

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Fantastic experience
Amazing stay - fantastic location friendly staff… overall a fantastic experience.
Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Jessicca

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
AMAZING. Staff where wonderful, caring and prompt.No option for tranport/shuttle outside the resort only within however goven the month of year they where very busy and the phone rang out. Awesome golf course and caddys amd very close to the vineyard, cheese akd chocolate factories. The 18 only resort was excellent, staff where amazing, quiet and a great place to restore the mind and soul.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Abdullah

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i december 2023

4/10 Dåligt

Aleksandar, Canley Vale

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i december 2023

4/10 Dåligt

Naomi

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
The resort itself is lovely, the location is good. There are lots of facilities at the resort. The let down was the bed/mattress. We stayed in room 644. It was the hardest bed I have ever slept in. My husband loves a firm mattress, but even he woke up cursing this bed. This ruined the trip as we were unable to sleep making us tired and sore for the entire stay. I would not recommend staying in this room and would check if all the beds are standard across the resort or if this is just the owner of this unit that does not care about the comfort of their guests. The housekeeping also left a lot to be desired. Rubbish from the previous stay was left on the balcony. No toilet paper. The spare blanket had been used and shoved in a draw. Housekeeping should be checking these sorts of things. The body wash, shampoo etc seems to be refilled little bottles which makes me question how hygienic this is. Unfortunately I would not recommend a stay at this resort and we will not return.
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

Ju, Wahroonga

Bodde här 3 nätter i december 2023

4/10 Dåligt

Ali

Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Kazunori

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Alfredo

Gillade: Boendets skick och faciliteter
Awesome getaway, will always look into Cyprus lakes first in future. Very happy
Bodde här 2 nätter i december 2023

8/10 Bra

Lucinda

Reste med familjen
Gillade: Renlighet
Very comfortable villa. Ideal for 2 couples as 2 x ensuite bathrooms. We had a group of 5 and the sofa bed mattress needed replacing.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Wen

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

4/10 Dåligt

Eduardo, Hornsby

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The hotel needs urgent renovation to justify the price.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Danielle

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful location, friendly helpful team. Perfect relaxing weekend away.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Viviane

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Amazing place. Beautiful views and great food
Bodde här 1 natt i december 2023

8/10 Bra

Rose

Reste med familjen, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location

10/10 Fantastiskt

Selda

Bodde här 2 nätter i november 2023

6/10 Okej

Izabela

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
Bed was comfortable and the room was spacious. However severly outdated, dirty pink/black mold in shower. Tv, phone, and internet didnt work. Communication with dont desk trainee a little difficult.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Rod

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i november 2023

10/10 Fantastiskt

TINA

Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Mark

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We had an excellent apartment with a large lounge and 2 bedrooms with an ensuite each. The restaurant and breakfasts were fantastic. We were very happy with our stay.
Bodde här 2 nätter i november 2023

6/10 Okej

Lindsei Frank

Bodde här 2 nätter i november 2023

4/10 Dåligt

Akinori

Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

sumith

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Delwyn

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Great stay, helpful and attentive staff. Would definitely stay again.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Woon Cheng

Reste i grupp
Gillade: Bekvämligheter och boendets skick och faciliteter
Very peaceful
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Mandy

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Tennille, Griffith

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
No washing machine in the room or clothes horse
Bodde här 3 nätter i oktober 2023