Utomhuspool och solstolar

Recensioner av Velas Condos

3 out of 5
Velas Condos
Javier Rojo Gomez SM 2 Mz 13 Lote 2-12, Puerto Morelos, QROO

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 166 av 238 recensioner" "
8 - Bra i betyg. 56 av 238 recensioner" "
6 - Okej i betyg. 13 av 238 recensioner" "
4 - Dåligt i betyg. 1 av 238 recensioner" "
2 - Väldigt dåligt i betyg. 2 av 238 recensioner" "

9,4/10

Renlighet

9,4/10

Personal och service

8,8/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Whitney

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property itself was awesome!! Staff went above and beyond. The area is full of noisy construction from about 8a-6p and beach had trash in it. But the hotel itself is a real gem!
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

thierry, Ste-Thérèse

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent service
Bodde här 5 nätter i maj 2024
Svar från Alba 14 maj 2024
Merci beaucoup. On espere bien vous revoir bientot.

6/10 Okej

Rubin

Reste med sin partner
Gillade: Renlighet och bekvämligheter
The condo is well located 1 minute from the beach and walkable to many restaurants and the grocery store. We parked our car and did not use it for a full week. The condo supplied 20 L of drinkable water. It also has beach chairs, umbrella and coolers. All was greatly appreciated. Unfortunately the construction next door from 8 am to 6 pm makes it impossible to sit on the balcony or enjoy the pool. Also, the shower head and the faucet in the bathroom needs to be changed. It doesn’t flow properly. An extra mirror in the bedroom would make getting ready in the morning or evening faster. Thanks to Alba the manager who was always available via What’s App.
Bodde här 7 nätter i april 2024
Svar från Alba 13 maj 2024
Thank you very much for your opinions; they greatly help us improve.We hope to see you again soon

10/10 Fantastiskt

Roberto

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The best place in town
Svar från Alba 25 mars 2024
Thank you so much Roberto. Best wishes.

10/10 Fantastiskt

jose ramon

Bodde här 3 nätter i oktober 2023
Svar från Alba 28 nov. 2023
Hola José Ramón, Muchas gracias por sus opiniones, son muy importantes para nosotros.

10/10 Fantastiskt

Susan

Gillade: Renlighet och boendets skick och faciliteter
We wish we could stay longer. Great place.
Bodde här 1 natt i november 2023
Svar från Alba 4 nov. 2023
Hey Susan, Thank you so much for your comments. We really appreciate it. We hope you can come back soon.

10/10 Fantastiskt

Shawn

Gillade: Renlighet
Great place to stay!
Great place with access to the beach and walking distance to every thing!!
Bodde här 2 nätter i oktober 2023
Svar från Alba 28 okt. 2023
Thank you so much for your opinion Shawn, it was a pleasure. See you next time

10/10 Fantastiskt

Alberto, Vernon Township

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very nice apartment and comunicación was great. safe and very close to the beach
Bodde här 3 nätter i oktober 2023
Svar från Alba 26 okt. 2023
Hola Alberto, Thank you so much for your opinion. See you next time The best

10/10 Fantastiskt

Anne, Milwaukee

Gillade: Renlighet och boendets skick och faciliteter
Alba is excellent. All our questions and curiosities answered with thought and kindness.
Bodde här 4 nätter i oktober 2023
Svar från Alba 26 okt. 2023
Hola Anne, Muchas gracias por tus comentarios, son muy valiosos para nosotros. Fue un gusto atenderlas, y espero que se repita!Hasta la próxima.

10/10 Fantastiskt

Felipe

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Alba 10 okt. 2023
Thank you so much for your opinion, is very important for us be better.Sincerely

10/10 Fantastiskt

Erika

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Depto. cómodo, bien ubicado c/acceso a la playa.
Estancia muy agradable y cómoda. El alojamiemto es limpio y funcional con lo necesario para una estancia placentera. El condominio está muy bien ubicado y tiene acceso a la playa. Buen servicio y buena comunicación con la administración.
Bodde här 2 nätter i september 2023
Svar från Alba 19 sep. 2023
Erika, muchas gracias por tus comentarios. Fue un placer atenderlos, los esperamos de regreso!Atentamente

8/10 Bra

Carine

Gillade: Renlighet och boendets skick och faciliteter
Well displayed condo Close to the beach and the restaurants Very nice moment : we enjoyed to refresh ourselves in the swimming-pool
Bodde här 1 natt i augusti 2023
Svar från Alba 21 aug. 2023
Hola Carine Thank you so much for your comments. It was a pleasure!See you the next time

10/10 Fantastiskt

Andrew

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very nice condos with attentive staff.
Bodde här 3 nätter i juni 2023
Svar från Alba 10 aug. 2023
Thank you so much for your comments. See you the next time

8/10 Bra

Gwenaël

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bien placé, logements bien entretenus, propreté impeccable. L’accueil a été très sympathique et efficace. Manque un peu de vaisselle mais c’est négligeable quand l’entree de la plage est à 50m.
Bodde här 7 nätter i juli 2023
Svar från Alba 7 aug. 2023
Merci beaucoup Gwenael pour les commentaires. Avec plaisir. A la prochaine.

2/10 Väldigt dåligt

Ilda

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This property does not have a pool like advertised its a joke and theres no receptionist, no cleaning or able to replace dirty towels either. The place was hot and smelled like sewer. The room was dirty the kichen was dirty and bathrooms were so filthy.I left there disgusted and checked in elsewere more comfortable and very clean on the second day also due to a notice was poted on the door that said this place was suspended by the Civil Protection of Puerto Morelos on 7/24/2023. With so many nice places to chose from please do not go here you will regret it.
Bodde här 4 nätter i juli 2023
Svar från Alba 29 juli 2023
Dear Ilda Thank you for your comments, please below read our answer to clarify this situation with real facts to the rest of our guests.The pool and almost everything in the condo are like the photos, and as always is about perception. I apologize if it was not enough for you. The receptionist was present from your arrival ( giving all the details even twice because you asked to repeat all the info to your kids) until you left. Even by phone 24/7 when she tried to ask you to pay for the bikes that you used the rent was 200 mxn and to avoid the payment you blocked her on Whats App. Our condos are completely clean at the moment of your arrival and we advise that you have a cleaning every other day, you told the receptionist that you did not want OUR people in your apartment and when you got your towels change you throw them to the cleaning girl's face. About the sign, the receptionist explained that it was a misunderstanding, and actually, it was removed immediately. We are always trying to improve and we appreciate your feedback but in this case, it is really important to bring real facts.

10/10 Fantastiskt

Brenda

Gillade: Renlighet och rummets bekvämlighet
My stay was amazing, everything was excellent. Plus, the young lady that checked me in was absolutely accommodating, sweet, helpful and super friendly. I will definitely stay her again when in town.
Bodde här 1 natt i juli 2023
Svar från Alba 24 juli 2023
Thats so sweet Brenda. Thank you so much for your comments. See you the next time.

10/10 Fantastiskt

Danny

Reste med sin partner
The walkway to the beach widen. Alba was fantastic
Bodde här 1 natt i juli 2023
Svar från Alba 21 juli 2023
Thank you so much for your comments Danny. See you soon

10/10 Fantastiskt

Tyrel

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Loved how much room we had. Staff was very helpful. Even helped us order pizza delivery when we didn’t speak the language.
Bodde här 3 nätter i juli 2023
Svar från Alba 17 juli 2023
Thank you so much for your comments Tyrel, it was a pleasure & thank you for staying with us. See you the next time.

8/10 Bra

Maruful

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Overall, a great experience
Our family of 5 had a great time at the Velas Condos. Front desk girls were excellent and super good to work with. They answered our questions before we reached the place and took care of our requests during our stay. Only 'concern' I would raise is that not all rooms had air conditioners and traveling in the hottest time of the year did not help. The breeze from the ocean helped, but not during the hot and humid days.
Kitchen area
Front
View from the balcony (ocean view room)
Bodde här 7 nätter i juli 2023
Svar från Alba 16 juli 2023
Thank you so much for your comments Maruful. It was a pleasure. See you the next time.

10/10 Fantastiskt

Charlie

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Location is good next to beach. It's convenient to have a kitchen. We are very happy to stay 4 nights in this place. The office ladies, Alva and Sandra are really nice, and helpful. Big thanks to them.
Bodde här 4 nätter i juli 2023
Svar från Alba 13 juli 2023
Thank you so much Charlie it was a pleasure. See you next time. Kindly

8/10 Bra

HILDA

Bodde här 6 nätter i juni 2023
Svar från Alba 27 juli 2023
Thank you so much for staying with us.

10/10 Fantastiskt

Joy Renee

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Loved the easy beach access and friendly, helpful staff. Someone came to clean our unit and change the sheets during the week which was nice. Bathrooms and living area are rather small. Kitchen was adequate.
Bodde här 7 nätter i juni 2023
Svar från Alba 30 juni 2023
Thank you so much Joy, hoping we will see you again. Thank you for staying with us.

10/10 Fantastiskt

ARTHUR MARCOS, WINNETKA

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The beach was a short walk away.The girls in the front office Sandra and Alba were very attentive and super nice to our needs.We absolutely loved our stay at Velas condos !!!
Svar från Alba 16 juni 2023
Thank you so much Arthur. It was our pleasure. See you guys the next timeKindly, Alba.

10/10 Fantastiskt

Timothy

Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i maj 2023
Svar från Alba 1 juni 2023
Thank you for staying with us. See you the next time!

10/10 Fantastiskt

Paul

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
El lugar es muy cómodo y tranquilo, es de fácil acceso. Me dieron una atención muy agradable.
Bodde här 3 nätter i maj 2023
Svar från Alba 23 maj 2023
Muchas gracias Paul por sus comentarios!Esperamos tenerlo pronto de regreso.Cordialmente

10/10 Fantastiskt

Susan

Gillade: Renlighet och boendets skick och faciliteter
The front desk staff (Sandra) was very helpful with securing excursions and general questions. I like the location. Close enought to the town square to walk but still far enough away for a relaxing stay with little noise.
Bodde här 3 nätter i maj 2023
Svar från Alba 14 maj 2023
Thank you so much for your comments. See you the next time!:)

10/10 Fantastiskt

Stephanie

Gillade: Renlighet och rummets bekvämlighet
The location is perfect. The condo had everything we needed and we loved the beach umbrella, chairs and cooler they provided us! The staff is very helpful and can help you book snorkeling or a cenote visit. We really enjoyed our stay.
Bodde här 6 nätter i maj 2023
Svar från Alba 12 maj 2023
Thank you so much for your comments Come back soon :)

8/10 Bra

Daniella

Reste med familjen
Gillade: Boendets skick och faciliteter
Property was walking distance to many restaurants and town centre. It was beach front with chairs available. Bicycles to use. While it had a pool it was small and not well kept (debris not cleaned despite staff onsite). Housekeeping was not included in your stay (extra charge) and given cannot flush sanitary products should have been included as this was a hotel concept. Staff were incredibly friendly. Felt safe entire visit.
Bodde här 4 nätter i april 2023
Svar från Alba 6 maj 2023
Hello Daniella, Thank you so much for your commentsHopping see you a next time

10/10 Fantastiskt

Timothy

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Love the location and ladies at the front desk. Excellent condo and cleanliness. I would recommend thinking about offering taxi service from the airport or assisting with the arrangements. Top notch place and can’t wait to go back for our third time.
Bodde här 7 nätter i april 2023
Svar från Alba 2 maj 2023
Thank you so much for your comments, Timothy!Yes, we can help with the arrangement of your transportation. Please remind me of this the next time!See you guys next year.Good luck with the snow :)Best wishesAlba

10/10 Fantastiskt

Heidi

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i april 2023
Svar från Alba 16 maj 2023
Thank you so much for staying with us. See you the next time. Kindly

10/10 Fantastiskt

Calib

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location and property. Very clean.
Bodde här 5 nätter i april 2023
Svar från Alba 25 apr. 2023
Thank you so much!See you the next time.

10/10 Fantastiskt

Raul

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
My wife and I had a great time, all the people on staff are very helpful and friendly. Everything in the apartment was clean and in good working condition. The area by the pool is well set up with chairs and a kitchenette. Great location, few steps to the beach, if you like walking or riding a bike this is the town for you.
Bodde här 6 nätter i april 2023
Svar från Alba 20 apr. 2023
Hello Raul Thank you guys for staying here. See you next time :)

10/10 Fantastiskt

Brian

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 8 nätter i april 2023
Svar från Alba 8 maj 2023
Thank you Brian,See you the next time!

10/10 Fantastiskt

Shona

Bodde här 7 nätter i april 2023
Svar från Ninfa 4 maj 2023
Thank you for your comments.!!

10/10 Fantastiskt

Chris

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Great place, clean and comfortable!
Bodde här 6 nätter i april 2023
Svar från Alba 10 apr. 2023
Thank you so much for your comments.Hopping we'll see you soon

10/10 Fantastiskt

Jeremy

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Close to the down town, lots of restaurants. Beach was great. Great little place.
Bodde här 1 natt i mars 2023
Svar från Ninfa 30 mars 2023
Good Morning,Thank you for your feed back it is very important for us to improve our service!!Kind regards,

10/10 Fantastiskt

Marc

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i mars 2023
Svar från Ninfa 30 mars 2023
Good Morning,Thank you for your feedback,It is important for us!Kind regards,

10/10 Fantastiskt

Mike

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The folks at Velas Condos were terrific..polite and very approachable..nice comfortable accommodation and great access to all amenities. We are definitely going back and highly recommend.
Bodde här 3 nätter i februari 2023
Svar från Alba 6 mars 2023
Thank you so much for the comments Mike, see you next time.

10/10 Fantastiskt

Lois

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The common area around the pool was fabulous for meeting people and entertaining our friends!
Svar från Alba 15 jan. 2023
Thank you So much Lois We are locking for you back! Best wishes.

10/10 Fantastiskt

Noelle

Reste med familjen, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was located in a really great, quiet area. It was easy to walk downtown to tons of shops and restaurants. The front desk has 2 AMAZING women that will help with EVERYTHING! The arranged several outings for us and were completely on top of communication and making sure we felt safe and got to where we needed to go. HIGHLY recommend!!
Svar från Alba 30 dec. 2022
Thank you so much for the comments, Noelle. It was a pleasure to have you guys here. Come back soon. Happy new year!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Comfortable and Convenient
This is a wonderful place to stay. The staff is very friendly and helpful, and the location is great--right on the beach and walking distance to shopping and restaurants. There are lots of taxis in town if you want to venture farther afield. The price is very reasonable for a comfortable (not luxurious, but comfortable) apartment. We would stay here again.
Bodde här 7 nätter i december 2022
Svar från Alba 28 dec. 2022
Thank you for your comments!Happy new year.

10/10 Fantastiskt

Susanne

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Das Personal war superfreundlich und sehr hilfsbereit. Die Lage fanden wir auch toll. Nur wenige Meter vom Meer entfernt. Etwas außerhalb vom Trubel aber alles gut zu Fuß erreichbar.
Svar från Alba 23 dec. 2022
Thank you so much for your comments Susanne. It was a pleasure to have you here. See you next time.

10/10 Fantastiskt

adrienne

Gillade: Renlighet och rummets bekvämlighet
Great experience great location. The beds were comfy. The couch could’ve been a little more comfortable but overall we had a great time. Enjoy the place very much.
Bodde här 4 nätter i december 2022
Svar från Alba 20 dec. 2022
Thank you so much for your comments. It was our pleasure.

10/10 Fantastiskt

Jeffrey

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Lois

Gillade: Renlighet
Loved the cleanliness, comfortable beds, friendly and helpful staff. The location is great!
Svar från Alba 1 dec. 2022
Thank you so much Lois for your comments. See you soon.

10/10 Fantastiskt

Jesse

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very nice, well kept property. The staff was super friendly and helpful. Communication before arriving was great. Located right on the beach near several bars and restaurants. The town plaza is an easy 10 min stroll down the beach where you can find shopping, entertainment, and groceries. The citizens of Puerto Morelos are very friendly and welcoming! Noticeable law enforcement presence ensuring safety of everyone. Amazing value!
Svar från Alba 1 dec. 2022
Thank you so much for your opinion :)Hopping you are coming back soon.Best wishes.

8/10 Bra

Bernard

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Property was well maintained in a convenient location. Staff were always courteous and helpful. Looking forward to returning next year.
Svar från Alba 1 dec. 2022
Thank you so much for your opinion :)Happy you are coming back.Best wishes.

10/10 Fantastiskt

Claudia, Laconia

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We cannot say enough about this place. Hands down will be back.
Bodde här 8 nätter i november 2022
Svar från Alba 1 dec. 2022
Thank you so much for your opinion :)Hopping you are coming back soon.Best wishes.

10/10 Fantastiskt

Eduardo

Gillade: Renlighet och rummets bekvämlighet
Amazing!
Everything was perfect! We. Loved the condos, everyone is super friendly and really helpful. I would recommend to anyone, wether you go with family or your loved one this is definitely a great place.
Bodde här 4 nätter i oktober 2022
Svar från Alba 28 okt. 2022
Thank you so much for your comments and your preference. See you the next time!

10/10 Fantastiskt

Perla

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Fácil acceso a la playa, alberca calientita y limpia para poder meter a los niños, las chicas que trabajan ahí desde recepción hasta limpieza todas muy amables
Bodde här 3 nätter i oktober 2022
Svar från Alba 23 okt. 2022
Muchas gracias por tus comentarios Perla. Muchas gracias por su preferencia y esperamos que vuelvan pronto.Saludos cordiales